Windella Hotels, Maitland

"Room is lovely, clean, a great size, the pool is very well kept and the location is great. It is great value. Food is also fabulous and great value."

"Want to relax? Not the place. Rooms poorly insulated, you can hear all the neighbours. The mattress is so soft you feel you’re drowning on it. Cleaning is not an option - room full of dirt- and the hotel charges for housekeeping as an additional! (I wanted to do my own housekeeping I would have got an AirBnB). The room had a non working toilet window, non working phone, non working A/C. My reservation was for a king villa with view to the golf club, which I didn’t get - I was lucky to have a view to the parking where a thousand loud kids were playing and screaming 24/7. Want to go to the spa? Think again, not an option. Restaurant? Might need to wait hours… pub? Good luck getting in. A complete disaster, I strongly believe this should be labeled as ‘misleading and false advertising’. Thanks for making my Easter weekend a complete nightmare."

"Mixed bag - stunning location but a bit disorganised. Room wasn't ready when we arrived, we were only staying for one night meaning it shortened our stay even further and the check out is quite early at 10am. Were promised something to make up for the inconvenience but never received anything. There was confusion when we initially arrived about which hotel we were in (as there are two on the same estate). The adult only spa hotel was nice, peaceful and relaxing.The view from the room was stunning, with the added bonus of kangaroos outside our balcony at dawn. Breakfast buffet was a bit strange - turkey bacon... We ate dinner at the Bistro which was good value for money but chicken snitzel was undercooked - they gave us a refund. Overall, we had a really nice stay in a stunning location, if a little disorganised. "

"Internet was very slow, so we relied on our mobile data."

"The room was very well set up with microwave and fridges, and cutlery, crockery for 3. Also a small table with chairs so very easy to organise your own breakfast. Blackout curtains were excellent but a Venetian on the car parks ideal let in a lit of light from the very well lit carpark. Overall comfort was slightly diminished for a light sensitive sleeper."

"Stayed here with my family and overall the property itself is decent, but the experience after checkout was very disappointing. We were charged $500 for carpet cleaning due to a small food stain (blueberries). While I acknowledge the stain occurred, the charge was completely disproportionate. A full carpet steam clean was done by an external contractor at a cost of $500, with no attempt to consider a more reasonable solution like spot cleaning. I raised this professionally and requested a fair review, but the hotel refused to reconsider and closed the matter without any flexibility. Also, during the stay, the room was not properly cleaned on one occasion and we had to raise it. It was improved the next day, but it should not have happened in the first place. Overall, the property is fine, but the way issues are handled — especially charging excessive cleaning fees — is disappointing. Would recommend future guests to be cautious."

"Friendly and easy check in, welcoming to pets and room had everything we needed for our stay."

"Yes"

"Restaurant was closed over Easter "