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Reviews of Wilkes-Barre Inn and Suites

3 out of 5
Wilkes-Barre Inn and Suites
880 Kidder Street, Wilkes-Barre, PA

Reviews

5.2
Rating 10 - Excellent. 79 out of 520 reviews" "
Rating 8 - Good. 83 out of 520 reviews" "
Rating 6 - Okay. 77 out of 520 reviews" "
Rating 4 - Poor. 86 out of 520 reviews" "
Rating 2 - Terrible. 195 out of 520 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Stacey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Signage is horrible to find the place since yhere are 3 motels together. Location was okay. Homeless walking around or sitting by the rooms with all their things. Person working there was looking in the windows to rooms that were occupied, one of them being one of the two rooms I rented. Rooms were dirty and smelled like smoke even though they were smoke-free rooms. Only good thing was water pressure and temp in the showers. Overall bad experience, won't be staying there again!
Response from tp on 12 May 2024
Sorry about any inconveniences

10/10 Excellent

Burnell2

Liked: Cleanliness, property conditions & facilities
Great Britain
Stayed 1 night in May 2024
Response from Ghost on 5 May 2024
Thank-you for your review

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and excellent staff. Really friendly.
Stayed 2 nights in Mar 2024
Response from Ghost on 1 May 2024
Thank-you for your review

2/10 Terrible

lorna, mountainside

Disliked: Property conditions & facilities
Run down
Stayed 1 night in Apr 2024
Response from Ghost on 1 May 2024
Sorry for any inconveniences

2/10 Terrible

Wolde

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible didn’t have linens keys don’t work… had to check out early
Stayed 5 nights in Apr 2024
Response from tp on 23 Apr 2024
We apologize for any inconvenience we working on it.

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and very professional. The room was very nice. Great stay and not too expensive.
Stayed 2 nights in Apr 2024
Response from Ghost on 20 Apr 2024
Thank-you for your review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ghost on 2 Apr 2024
Thank-you for your review

2/10 Terrible

Barbara

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room wasn’t very clean. There was dirt on the floor, sink was dirty with toothpaste. It looked like they picked the bath mat up and reused it before washing, there was an open space under the door to an ajoining room. We did not shower here or stay the second night. We left and found a different hotel.
Stayed 2 nights in Mar 2024
Response from Ghost on 26 Mar 2024
Sorry for any inconvenience

10/10 Excellent

damone

Liked: Cleanliness, staff & service, property conditions & facilities
Everything Was Great
Stayed 1 night in Mar 2024
Response from Ghost on 26 Mar 2024
Thank-you for your review

2/10 Terrible

javier

Disliked: Cleanliness, staff & service, property conditions & facilities
My key wasn't working had to be let in every time I left out the curtains had huge holes in them the television doesn't work.
Stayed 1 night in Mar 2024
Response from Ghost on 26 Mar 2024
Sorry for any inconvenience

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ghost on 19 Mar 2024
Thank-you for your review

10/10 Excellent

Calvin

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Ron on 13 Mar 2024
Thak you for your review.

6/10 Okay

Tony

Business traveller
Mrs Tera at the front desk was very very nice
Stayed 2 nights in Mar 2024
Response from Ghost on 17 Mar 2024
Thank-you for your review

2/10 Terrible

Joshua

Travelled with family
Mold in the room no clean towels no outlet covers on outlets holes in walls outside trash everywhere people running around all hours of the night the staff was very rude.
Stayed 7 nights in Feb 2024
Response from Ghost on 8 Mar 2024
Sorry for any inconvenience

2/10 Terrible

Daniel

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't stay. Filthy, loud, smelled of cigarette smoke.
Stayed 1 night in Mar 2024
Response from Ghost on 8 Mar 2024
Sorry for any inconvenience

6/10 Okay

Simone

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The 1st room wasnt clean.was being renovated. Dirty towels filthy tub fridge and microwave not plugged only a phone shell. No insides to it. Went to front desk she KNEW the moment my husband walked in what the problem was then lied about knowing it. Gave us another room. Bad lighting. Bed moved. Floor tiles were coming up. Bed was sunk in in the middle. Horrible all the way aroubd
Stayed 1 night in Feb 2024
Response from Ghost on 26 Feb 2024
sorry for any inconvenience

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alway stay at this property when in pa
Stayed 1 night in Feb 2024
Response from Ghost on 21 Feb 2024
Thank-you for your review

2/10 Terrible

Laurie

Disliked: Cleanliness, amenities, property conditions & facilities
I had asked for an accessible room due to mobility issues and was given one on the second floor, despite the property having no elevator. When I got to my room, the carpet was soaked with some white powder stuff all around the bed, and the pillowcases were stained. Curtains wouldn’t close all the way, and the Kleenexes in the box had been shoved in and appeared used. Had to stay here out of necessity, but will not be making that mistake again.
Stayed 1 night in Feb 2024
Response from Ghost on 21 Feb 2024
WE APOLOGIZE FOR ANY INCONVIENCE

8/10 Good

Angela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the courtyard
Stayed 3 nights in Feb 2024
Response from ghost on 20 Feb 2024
Thank-you for your review

8/10 Good

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Fridge in the room didn’t work, the comforter needs to be upgraded as it has holes in it & it was hard for me to find how to turn on the lamps as it was no switch on the wall & one lamp didn’t have a way to be turned on. Upgraded are needed but room was clean & quiet.
Stayed 1 night in Feb 2024
Response from ghost on 19 Feb 2024
Sorry for any inconvenience

6/10 Okay

Cristo te ama

Stayed 1 night in Feb 2024
Response from Ghost on 20 Mar 2024
Thank-you for your review

8/10 Good

Joan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Ghost on 20 Feb 2024
Thank-you for your review

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was atrocious. Was not clean at all. The blankets had cigarette burns in them even though we got a NON SMOKING room. Also what looked like blood on the comforter on the bed. Thank god we brought our own blankets. The floors were filthy and disgusting hair in the bathtub toilet looked like someone was there before us and ashed their cigarette in the toilet. The ac unit was taken apart and smelled of mildew. I would not recommend anyone I know to stay at this hotel the pictures online are so very deceiving.
Stayed 1 night in Feb 2024
Response from Ghost on 20 Feb 2024
Sorry for any inconvenience

2/10 Terrible

Shari

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. Gross coffee pot that didn't even work..
Stayed 1 night in Jan 2024
Response from Ghost on 20 Feb 2024
Sorry for any inconvenience

2/10 Terrible

Jessica

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE. Cockroaches, dirty bedding and towels, mold in bathroom, filthy bathtub. It was so bad we needed to leave and could not stay there for one night. The front desk person was also very rude and refused to give refund. He began to feed false information that we stayed at the hotel that night despite having left for a nearby hotel.
Stayed 1 night in Jan 2024
Response from Ron on 24 Jan 2024
Sorry for your inconvenience upon your stay.

2/10 Terrible

Jessica

Stayed 1 night in Jan 2024
Response from Ron on 24 Jan 2024
Sorry for your inconvenience upon your stay.

10/10 Excellent

Braulio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ghost on 18 Jan 2024
Thank-you for your review

2/10 Terrible

Heidy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ron on 10 Jan 2024
Sorry for any inconvenience upon your stay.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ron on 10 Jan 2024
Thank You

2/10 Terrible

Tanya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was not good. We got in late. The guy said if we needed anything to let him know. When we got to the room, there was no toilet paper. There was no phone in the room to call the desk. Tried to call from my cell phone and got no answer. My husband went down to the lobby and rang the desk bell, hollered etc. no one came to help him. He was there for around 15 minutes and never got help. The tub was gross. Only 2 towels for 4 people. I would not recommend anyone stay here.
Response from tirth on 30 Dec 2023
We apologize for the inconvenience

6/10 Okay

Jay

Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from tirth on 30 Dec 2023
Thank-you for your positive feedback.

10/10 Excellent

Maya

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from tirt on 30 Dec 2023
Thank-you for your positive feedback.

4/10 Poor

Rachel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from tirth on 30 Dec 2023
We apologize for the inconvenience

2/10 Terrible

Janice

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away. Not worth it.
Incredibly dirty room. The shower was so nasty we didn't dare use it. Used towels. Holes in walls. Nasty breakfast.
Stayed 1 night in Nov 2023
Response from Ghost on 17 Dec 2023
We apologize for the inconvenience

8/10 Good

Art

Stayed 1 night in Nov 2023
Response from Ghost on 17 Dec 2023
Thank-you for y0our rating

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and enjoyable stay. It's clean, quiet, and comfortable. Thank you to all.
Stayed 1 night in Nov 2023
Response from Ghost on 17 Dec 2023
Thank-you for your positive feedback.

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ghost on 17 Dec 2023
Thank-you for your rating

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from tirth on 30 Oct 2023
Thank-you for your positive feedback.

4/10 Poor

Brett

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not the cleanest hotel around, and the first room we were given, the TV didn’t work and looked like it had been punched. The second room that they exchanged for us, the light in the bathroom didn’t work.
Stayed 1 night in Oct 2023
Response from Ron on 18 Oct 2023
Sorry for the Inconvenience upon your stay.

2/10 Terrible

Vickie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT GO HERE
The worst experience and room we ever stayed in. So upset that we stayed here. Bathroom ceiling falling down. Broken bedside lamp I mean broke and outlit didnt work. King sheets had med size visible holes in them.Clear gooey substance on floor around chair. People spitting off upper deck onto parking lot. Kids and adults running in parking lot.No lights to know which was your room dark parking lot. Lock on door so damaged room 107. we had to put chair against door to ensure we were safe.Towels were like sand paper. thin,old, small and abrasive.
Stayed 1 night in Oct 2023
Response from tirth on 30 Oct 2023
We apologize for any inconvience

6/10 Okay

nils

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ghost on 10 Oct 2023
Thank-you for your review.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Loud
You can hear EVERYTHING through the walls. MOLD on the shower curtain. Lamp was broken, its more like a $40 a night type of place
Stayed 1 night in Oct 2023
Response from Ghost on 10 Oct 2023
We apologize for any inconvience

6/10 Okay

Cynthia

Still here until tomorrow. First time here … easy check-in.
Stayed 1 night in Sep 2023
Response from ghost on 27 Sept 2023
Thank-you for your positive feedback.

4/10 Poor

Jenn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ghost on 25 Sept 2023
We apologize for any inconvience

2/10 Terrible

charles

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They first put us in a second floor room that was dirty as hell. We had to go back and we told the guy that we wanted to leave but he said he could put us in another clean room. It was better needed to do better on the floor it was dirty. Why did they put us in the first room if they had a clean room in the first place?
Stayed 1 night in Sep 2023
Response from Ghost on 17 Sept 2023
Sorry for the inconvience

2/10 Terrible

Shanta

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at your own risk!!!
This hotel is u get what u pay for. Great location but definitely not safe. The smell was just unbearable. I guess people resides there.. Ice machine didn't work had to go to tgifridays for ice.
Stayed 1 night in Sep 2023
Response from Ghost on 17 Sept 2023
Sorry for any inconvience

2/10 Terrible

Jagat

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel a lot. This is the worse hotel we ever stayed at. Entire facility needs an upgrade and cleaning. Hopefully Pennsylvania health and safety look at it before someone gets hurt and sick. Degusting!!
Stayed 1 night in Sep 2023
Response from Ron on 6 Sept 2023
We apologize for your inconvenience upon your stay

2/10 Terrible

Allison

Stayed 1 night in Aug 2023
Response from Ron on 31 Aug 2023
We apologize for your inconvenience upon your stay

4/10 Poor

Alexandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Building is not clearly marked (no visible building number or name, aside for name in small letters on the door as you entered the building) extremely hard to locate at night. It’s advertised as no smoking & the room reeked of cigarette smoke.
Stayed 1 night in Aug 2023
Response from tirth on 25 Aug 2023
We apologize for your inconvenience upon your stay

6/10 Okay

Raquel, Middletown

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The shower was nasty. I didn't look clean at all. The sheets and couch were stains.
Stayed 1 night in Aug 2023
Response from Ron on 31 Aug 2023
We apologize for your inconvenience upon your stay