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Reviews of YHA Whitby - Hostel

4 out of 5
YHA Whitby - Hostel
Abbey House, East Cliff, Whitby, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 77 out of 118 reviews" "
Rating 8 - Good. 28 out of 118 reviews" "
Rating 6 - Okay. 10 out of 118 reviews" "
Rating 4 - Poor. 0 out of 118 reviews" "
Rating 2 - Terrible. 3 out of 118 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Liked: Staff & service, amenities, property conditions & facilities
Great place, I will be going back.
Stayed 2 nights in May 2024

10/10 Excellent

Iris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous place to stay to explore Whitby, explore the area and coastal walks. Facilities clean and tidy, great on-site cafe and the local town is walkable, albeit uphill on the return. And superb views of Whitby Abbey on the YHA doorstep.
Stayed 1 night in May 2024
Response from Manager on 9 May 2024
Thanks for leaving this review Iris and so happy you enjoyed your stay with us.

10/10 Excellent

EMMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value for money stay. My private ensuite room basic but functional as simply needing somewhere to sleep. Hand soap provided in room but no towels. The property does have self catering kitchens, a tv room, lounge (with board games) and conservatory. The adjoining cafe (which is open to the public) serves full breakfasts from 7.30am and closes as 8.30pm. Despite signage requesting quiet between 11pm and 7am, I was subjected to raised voices from a nearby room well beyond 2am. Nobody present at checkout so a simple key drop box was provided.
Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Thanks for the 5/5 review. Sorry you were disturbed by other anti-social guests. We do have a Team Member on duty overnight so guests can always come to them for help in situations like this.

6/10 Okay

paul

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were good. Place is in need of refresh. Smell from shower drains
Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Hi Paul, thanks for the review. The building has an ancient plumbing system and whilst we do our very best, occasionally an odd smell appears. We do advise running the shower if this happens to fill the drain trap and eliminate the smell. Sorry you had it on your visit. Staff can always help further if notified during a stay.

10/10 Excellent

Greg

Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
Stayed 1 night in Nov 2023
Response from Penny on 7 Dec 2023
Thanks for the top rated review Andrew. We hope to see you again soon

10/10 Excellent

Joanne Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transgender day of remembrance trip
As a non binary person and woman I was treated with dignity and respect by the staff of the YHA and allowed to wait in tge television lounge Only negative was a lot of old people in the hostel as guests with their outdated attitudes towards LGBTQI+ people
Front of YHA Whitby
Room 2 YHA Whitby
Toilet room 2
Shower room 2
Stayed 1 night in Nov 2023
Response from Penny on 22 Nov 2023
Thank you for your comments and the photos. We look forward to welcoming you again in the future

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will use again with no second thoughts
I did arrive in the dark and sat nav took me to the entrance but, small signage I missed so walked short distance to hostel to find you can drive through archway to car park and entrance. but I will know next time, I also booked breakfast (at a fair price) which I did enjoy, all staff I found was pleasant and helpful, so thank,s everyone how made my stay stress free,
Stayed 1 night in Nov 2023
Response from Penny on 20 Nov 2023
Thank you so much for the great write up. Come and see us again soon.

8/10 Good

Jenifer

Travelled with group
Liked: Amenities
Great location - the property is a little tired but ver good overall
Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hi there and thanks for the review. We have made quite a lot of improvements over the past couple of years and continue to improve the facilities as and when we can. Glad to hear you enjoyed your stay though

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 2 Nov 2023
Thank you for the 10/10 review! Come and see us again soon

10/10 Excellent

Hoi Lam

Stayed 1 night in Aug 2023

10/10 Excellent

Gaynor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to rest, unwind, enjoy and just take in this stunnig part of the country and its friendly people.
Stayed 1 night in Aug 2023
Response from Manager on 18 Aug 2023
Thank you so much for the review.

10/10 Excellent

Nickola

Stayed 1 night in Jul 2023
Response from Manager on 18 Aug 2023
Thank you

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , cosy rooms Fab hostel
Stayed 1 night in May 2023
Response from Penny on 22 May 2023
Thank you for the review and we look forward to welcoming you again

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top location for staying in Whitby
There is no doubt that this is the best place to stay in Whitby, simply for its location. In addition to that it is a very well-run youth hostel. My only criticism is that there was sometimes no one in reception, which made it difficult to get information, until you became one of the people in the know, to know that you should go to the tea-room (also called the cafe) where you will find someone to help.
Stayed 2 nights in Apr 2023
Response from Penny on 25 Apr 2023
Hi MargaretSometimes we do get pulled away from the Reception Desk to help out in other parts of the business but as you say staff are always available in the cafe. We leave a sign on the reception desk to that effect normally.We look forward to seeing you again soon

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Top location great value for money. 5pm check-in
Excellent value for money… Beds had sank a little but clean and great location. Earlier check in would of been nice
Stayed 1 night in Apr 2023
Response from Penny on 25 Apr 2023
Hi PaulCheck in is 3pm as advertised but where we can if the housekeeping is finished we do check guests in early. Sorry it wasn't possible on your stay with us this time. Look forward to seeing you again in the future

10/10 Excellent

Emma

Stayed 1 night in Mar 2023
Response from Penny on 25 Apr 2023
Thanks for the ten star rating Emma! We look forward to welcoming you again soon

10/10 Excellent

julie

Stayed 1 night in Nov 2022

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and set in beautiful grounds from which there are amazing views overlooking Whitby one side and views of the Abbey on the other side. Lovely lounge and conservatory too.
Stayed 1 night in Oct 2022
Response from Manager on 24 Oct 2022
Thanks Jenny, we certainly do have a fantastic building in a stunning location. Hope to see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great location. Nice, clean and well maintained. Free parking and voucher to the musuem. Extensive kitchen facilities. Highly recommended.
Stayed 1 night in Sep 2022
Response from Manager on 24 Oct 2022
Thank you very much for the review, we hope to see you again

10/10 Excellent

Alysoun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Manager on 23 Sept 2022
Thank you for the ten out of ten rating!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so beautiful and unique. The views are stunning and the shared areas are wellkept and attractive. It is my favourite place to stay in Whitby and I look forward to returning soon.
Stayed 2 nights in Sep 2022
Response from Penny on 23 Sept 2022
We look forward to welcoming you again Rebecca

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100%satisfactory
Staff were friendly, went on a lads night out for 50th birthday, basic but clean, room was huge, definitely stay again
Stayed 1 night in Aug 2022
Response from Manager on 23 Sept 2022
Happy to provide 100% satisfaction! Please recommend us to your friends.

8/10 Good

Joanne Alice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wish they would get rid of the seagulls
I’ve stayed at Whitby Youth hostel 4 times before and my only criticism is the 199 steps to climb from the old town. Most seagulls are dangerous vermin and I was in room M8 which had an active seagull nest outside which it being nesting season was active with noise the 48 hours I was there. The hostel gave me a bunk which was a lower one on the third floor which was a struggle as I’m arthritic . The property is a 17 th century former Manor House that has a tv lounge, self catering kitchen and lovely cafe .
Room m8
Room m8
View from Room m8
View from room m8
Stayed 2 nights in Jul 2022

10/10 Excellent

Pamela

Stayed 1 night in Jul 2022

10/10 Excellent

Grazyna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Alfreluz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanting location
Amazing stay with friends in a fabulous hostel location. Couldnt ask for anything better.
Stayed 1 night in Jul 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand building, enjoyable stay.
It's a very good Youth Hostel in a lovely situation. I was upgraded and had the choice of 6 double bunks! The bunks were comfortable, bedding clean etc. Breakfast was in the cafe attached to the site and was really great. Cafe also had lovely views across the town. I have stayed in Whitby before and at least one of the places was not at all satisfactory. I will be going back to Whitby to visit friends and I will rebook at the YHA. found it good value for money and the free pass to go onto the English Heritage site was an added bonus.
Stayed 2 nights in Jan 2022

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Tom on 17 Jun 2022
Thank you for the review. We hope you stay again with us.

10/10 Excellent

Tracey

Stayed 1 night in May 2022
Response from Tom on 17 Jun 2022
Thank you for the review. We hope you stay again with us.

10/10 Excellent

Rachel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being right on the Abby was amazing! Having a full kitchen to prepare meals was very handy. Staff was so friendly and helpful. Great time in Whitby! I’m
Stayed 1 night in May 2022
Response from Tom on 17 Jun 2022
Thank you for the review. We hope you stay again with us.

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need at a great price
I would definitely recommend this place it has everything you need clean and comfortable with free parking and a great price with great views
Stayed 1 night in May 2022
Response from Tom on 17 Jun 2022
Thank you for the review. We hope you stay again with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short stay on the Cleveland way
Ideally situated for my stay ,while hiking the Cleveland Way, right on the doorstep, The room way clean & spacious with a comfortable bed & excellent shower facilities, couldn't have asked for more, thank you 10 out of 10, will use again if in the area again ,highly recommended
Stayed 1 night in May 2022
Response from Tom on 17 Jun 2022
Thank you for the review. We hope you stay again with us.

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Tom on 17 Jun 2022
Thank you for the review. We hope you stay again with us.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Fabulous stay
Stayed 1 night in May 2022
Response from Tom on 17 Jun 2022
Thank you for the review. We hope you stay again with us.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but good
Not sure what to expect after a 30 year break from youth hosteling. Happy to discover the same no frills, clean, friendly, accommodation I remembered.
Stayed 1 night in Apr 2022
Response from Tom on 17 Jun 2022
Thank you for the review. We hope you stay again with us.

10/10 Excellent

Precious

Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Drain smell problem
Customer service excellent at reception and kitchen. Our big problem was the horrible smells coming from the sink drain, in our room, room 9. We tried to cover the sink and drain holes, but the smell was just horrible.
Stayed 1 night in Feb 2022
Response from Manager on 9 Mar 2022
Thank you for letting us know and we are so sorry this was an issue for you. We are currently working on it with our buildings manager but do advise guests to come to reception during their stay with any problems as we may be able to help.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday on a budget
Great value for money
Stayed 1 night in Feb 2022
Response from YHA Whitby on 8 Feb 2022
Thank you.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
whitby stay
we had a fantastic time , the pass in to the abbey was a highlight and the accommodation made the trip for us
Stayed 1 night in Dec 2021
Response from Manager on 15 Dec 2021
So glad you were able to enjoy the free pass to the Abbey available to our guests. Hope to see you again soon

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Manager on 15 Dec 2021
Thank you so much for the 10/10 rating! See you againi soon

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great building in a great location
Great building in a great location
Stayed 1 night in Dec 2021
Response from Tom on 8 Dec 2021
Thanks for the great review. we hope you stay again.

10/10 Excellent

CHIA-JUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Tom on 8 Dec 2021
Thanks for the great review. we hope you stay again.

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Penny, Manager on 29 Nov 2021
Thanks for the 10/10 rating

8/10 Good

christine

Travelled with partner
Liked: Cleanliness, staff & service
Second time here , nice and clean great location, only problem was wind was whistling through the windows,
Stayed 1 night in Nov 2021
Response from Penny, Manager on 29 Nov 2021
Hello, great that you enjoyed your stay and storm Arwen was certainly making its presence felt during your stay with us.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
First time in YHA & pleasantly surprised! For the money, it was good value. Spacious room with private toilet & shower (separate). Obviously quite basic but clean & comfortable which is the main thing to get right. Great setting in an historic building right next to the Abbey (for which free entry ticket also supplied) - and the nearby Whitby Brewery tsp room also worth a visit. Free car parking right outside & friendly, helpful staff. It’s ideal for a short break
Stayed 1 night in Nov 2021
Response from Manager on 9 Nov 2021
Thank you for leaving this great review. Hope to see you again soon!

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely
lovely stay. clean comfortable quiet and just 5 mins walk out of whitby. free parking and even free tickets to get into whitby abbey. i couldnt fault our stay
Stayed 1 night in Oct 2021
Response from Tom on 26 Oct 2021
Thanks for the great review. We hope you stay again with us in the future.

2/10 Terrible

bethany

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
With it being a hostel we weren’t expecting 5 * service but we definitely didn’t expect having blood splashed all over the windows, carpet and bed frames. The receptionist had told us someone a week before had smashed the window in and was taped up so he did give us some money off for that but he didn’t include the room would be covered in someone’s else blood. Very disappointing and wanted to complain but there wasn’t anyone at the reception when we were checking out.
Stayed 1 night in Oct 2021
Response from Tom on 11 Oct 2021
Thank you for leaving us a review. We completely understand that your stay with us was not as we would expect to provide and we are happy to issue a full refund for your stay. I am very sorry that this happened and I will be talking to all my team to ensure this does not happen again.

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manager on 13 Oct 2021
Thank you for the feedback. Hope to see you again soon