Spa Hotels & Resorts in Western Mountains from NZ$170

"Great"

"This was an unacceptable check-in experience, especially for what they charge per night. O After a six-hour drive, we arrived around 7–8 PM to find the front desk closed, the property dark, and no staff available. There were no clear after-hours check-in instructions provided in advance—our Expedia confirmation only listed a 4 PM check-in time, with nothing about what to do if arriving later. We called both the main number and the after-hours line multiple times and received no response. It was cold, raining, and the property is in a remote mountain area with very limited nearby options. Exhausted and unsure what to do, we did not feel comfortable waiting in a dark, empty parking lot with no way to access the room, so we had to find alternative lodging for the night. The next day, we were told the key had been left in an envelope and that there was a note on the door. That may be their process, but it was not clearly communicated, not visible in the moment, and not a reasonable expectation after a long day of travel in poor conditions. For a property at this price point, check-in should be straightforward, well-lit, and clearly communicated in advance—not dependent on finding a note on a dark door. To make matters worse, the property has denied a refund, claiming the issue did not occur, and redirected responsibility to Expedia, while Expedia says the property must approve the refund. We are now stuck in the middle despite being unable to access the room we paid for."

"Great hotel with great facilities right by the ski lifts"

"We picked The Bethel Inn Resort mainly for the location since we were skiing at Sunday River Ski Resort, and that part worked out great. The price felt reasonable, and having a continental breakfast included was a nice perk. The heated outdoor pool, sauna, and gym building were all really nice after a long day on the mountain. The room itself was pretty basic and definitely a bit dated. No USB outlets, which feels like an easy upgrade these days. Parking is out front, and if you’re staying farther back (like we were), it’s kind of a haul carrying ski gear. We ate at the restaurant one night—honestly, it felt a little chaotic and understaffed. The food was just okay, but portions were solid. Overall, we’d probably stay again because of the location and amenities, but next time we’d try to get a room closer to the main building and avoid the Fairway side."

"Great stay as we made our way to Sugar Loaf the next day."