West Vancouver Holidays from NZ$754

Room is neatly clean but customer service need to be improved. Did not welcome the customer with smile or did not properly greet. Otherwise room is pretty clean.

Staff and room were both amazing! We had an incredibly early flight and not only did they hold our luggage way before check-in, they got the room ready ASAP so we were able to have a nap in the morning and were rejuvinated for the day. It was above and beyond our expectations.

Really wonderful staff at this property - from the doormen, to reception, to the restaurant. Excellent breakfast buffet. Rooms are a bit dated in design but very clean and well equipped. Will stay again.

We received the notice that there were no longer single used plastic shampoo/conditioner, bottles, which was fine. However, we were very surprised that there was no shampoo/conditioner/body wash at all. We expected that there would be multi use items attached to the wall. That was a miss as far as communication goes. Was also concerned about safety/security, recognizing there is no obstacle for anyone to enter the hotel guest levels. The elevators were not protected by a key card to go up to guest rooms. You could go directly from the street up to guest level with never encountering a staff member.

Positives: The hotel is in a great location and very convenient to get around. The rooms are spacious and comfortable, and the property itself is beautiful and well-maintained. Negatives: The biggest downside was the $100 deposit per day, which added up quickly. We stayed four nights and had to put down $400, which felt excessive. We also purchased breakfast with our stay, which was advertised as “free breakfast.” However, we were limited to selecting items totaling no more than $40 per person, which was not clearly explained upfront and felt misleading. Staff service was generally okay, but there was one staff member working as the breakfast host who was there every day and she had a poor attitude, which affected the overall experience. I previously stayed here when it was the Trump Hotel, and the service at that time was excellent. Unfortunately, the level of service has noticeably downgraded since then. Overall: Nice hotel with a great location and large rooms, but hidden costs and inconsistent service bring the experience down.