West Side Holidays from NZ$13,632

Very cute room with a nice lobby. Easy check in and check out process ( was able to get a 90 min late check out no problem) Great shower and very nice view from our room

Nice hotel , needs a bit of tender love and care !

The balcony we got was a view of ugly dirty rooftops with air conditioners and nothing more than that.. I would love to give this property of five star review but the fact of the matter is the picture is make the rooms look much bigger than they are. It doesn't say much about the sink being in the middle of the room and not having an actual bathroom. The beds are extremely hard and the quarters are close. For a boutique hotel with somebody who's not picky about the beds and just wants to be in Little Italy I'm sure it's fine but for us it would not work but I'm extremely grateful that they gave us a refund despite the fact that it was a non-refundable booking. I also credit Expedia and our platinum membership for that. The front desk and the management was very helpful with that and I appreciated it very much. If not for that it would have ruined our whole trip cuz I was traveling with my mother and we have specific needs. So Props to them for that.

We go to Brooklyn several times a year and this hotel has been on our list for quite a while. We really, really wanted to love it but it was underwhelming, bordering on disappointing. Stayed for 3 nights in a VIP access room thru Expedia (not sure what that got us tbh). On the plus side...safe, walkable location. We didn't eat in the hotel, but the restaurants looked very nice! The room was clean and a great size. We had a nice balcony with a small table & chairs, and a great view (maybe that was the VIP part?). On the down side...First day, no hand soap. Second day, no coffee pods. Both days, housekeeping did not clean the room until almost 4:00. We left the room early each morning and headed back late in the afternoon to relax before getting ready for evening events. It's so disappointing to open that door and find your room has not yet been cleaned and you do not have towels! We ended up sitting in the lobby waiting it out which made us late both evenings. At our request, the front desk staff intervened on the second day, but for the cost of the hotel, we should not have had to ask for the room to be cleaned. One other thing to note - there's a rooftop bar across the street and it's loud at night! Overall, we wanted this to be our "go-to" hotel, but we'll keep looking.

This is our second stay at the property and we have to say that this experience was even better this time. I really enjoyed meeting Tim, the GM this visit. The rooms are very well layed out for comfort and convenience, and very clean. The staff are friendly and helpful. We particularly enjoyed the morning coffees and pastries. We will definitely come again when we visit NYC!