Spa Hotels & Resorts in West Philadelphia from NZ$141

"This hotel USED to be our favorite but it's declining. The past two trips our valet experience has not been great. We pulled in and it's as if we didn't exist. We waiting by our car and tried to ask for help and then to our shock, they walked right past us and went to the guy who pulled in behind us. Delayed our check in and my husband has medical issues so standing for too long isn't great. The check in area and the restaurant are gorgeous. The rooms are always lacking in cleanliness. Last trip our floors were sticky and the carpet didnt appear to have been vacuumed. This trip, hair (little black hairs ON the tub) of course we didn't use it. Towels are old and scratchy. And just general lack of attention to cleaning...our tv had finger prints all over it, walls had splatter. It makes you feel like you can't take your shoes off. One note, last trip we set up room service for breakfast before we had to head to the hospital. It never came. We had to be all the front desk 3 times. It showed 2 mins before we had to be out the door. Honestly, we travel in for hospital appts at Penn and choose to stay near rittenhouse bc we have always loved it. It may be time to try some of the other hotels though bc Sofitel is not longer even a 4 star hotel in our opinion."

"Location is amazingly central to the historic downtown. Staff was friendly and helpful. Room was clean but not updated or modern."

"Quick stay "

"When I first arrived I was greeted with an unpleasant welcome from staff. Got to the room, and the air conditioning didn’t work, No body wash was in the bathroom, and only one outlet in the room worked. The room wasn’t fully cleaned from the last guest as there was trash still left over. Not worth the money"

"I messaged them that I would have a very late check in and it was easy to check in when I arrived. I wish they would put a note somewhere that the lobby is not ground level but on the 3rd floor. I understand why they do this on the elevator but there has to be a more efficient way as the room key not always was detectable specially with luggage and kids in hand. Breakfast was good but messy not enough staff cleaning up behind people and also people not cleaning up after themselves. The room itself was clean and met our expectations."

"Large room, great view of the city!"

"Lovely room and hotel. Housekeeping did not come. Arrived late afternoon and no one was available to help with luggage. Family loved the exercise/spa area. Room was quick for breakfast, food was good but I was not expecting it to come on a cart or tray, not bags"