Pyramid Hotels in West Memphis

"The pool was closed during our stay, one of the only reasons I booked this hotel was the pool. The morning of our check out I received a text at 10 am saying the pool was open. Checkout was 11. The hotel lobby was beautiful and clean. The elevators and up were very dirty. There were earrings, paper and hairballs in the hallways. "

"We were placed in the original room we booked and several lamps and the Television didn't work. We called MULTIPLE times to have maintenance look at the issues and went to the front desk several times to inquire about the issues. After a night of staying in the room where nothing worked they transfered us to a different room. That was fine except upon checkout we were UPCHARGED for THEM switching our room!! The staff, obviously, couldn't fix the problems so instead of owning their mistakes they told us to change rooms then charge us $100s of dollars more for a room we didn't even book (also the room they switched us to was much smaller and a considerable downgrade from the original room booked, which baffles me as to why it would cost more!)"

"Room was very clean and spacious. We had a very nice view from the 23rd floor."

"It was a beautiful sunny day when we checked in. We were told the rooftop bar was closed. Very disappointed as i booked based on the mississippi river view hotel bragged about from rooftop. Had i known of closure i would have chosen a different hotel."

"Room was clean but worn in places, liked chipped paint, door on the dresser wouldn’t close, lights in both elevators flickered intensely. The rear doors smelled like pot "

"Friendly staff. Hotel is older and needs renovations still. Not what we expected from the pics. Parking is not free. "

"Great stay"

"The staff was very welcoming and they had a shuttle to take you to Memphis or other spots nearby. The layout of the room was nice. There was a comfortable couch and the television pivoted so you could watch from the bed or the couch. The shower was slippery. Wish there were safety bars. The breakfast was fair. The usual food you find like scrambled eggs, sausage patties, biscuits and gravy. All just average - nothing special. Overall it was prerty basic. "

"We have stayed here twice now and both times was great. The rooms are clean and well kept parking was good and the staff very friendly. The only thing we did not like on the second stay was the pool was closed other than that it was a fantastic place to stay."