West Glenwood Hotels, Glenwood Springs

"This hotel deserves 5 starts. Very clean , modern and with a very good breakfast…"

"pi"

"From the time we arrived, the staff was very nice. Great location with quick amenity access, including restaurants in major highways. Quick trip to downtown to visit overall a clean hotel and very well kept."

"Monica at the front desk was great. Our original room was right next to the interstate, did not sleep at all. Next morning I went to the front desk and asked about getting a different room away from the interstate and Monica found a new room and she found another room for me away from the interstate."

"I booked a suite via Expedia for this property. When I got there, my room was not a suite. When I spoke to the front desk, they claimed that all of their rooms were suites. When I showed her a picture of what I was expecting (a room with a pull out couch), she still said what I had was a suite (it was a regular room with no couch). She then blamed me for using Expedia. I was charged extra to get what I had already booked. I tried to call the corporate office. They told me to go back to the front desk (I had already tried twice) or complain to Expedia. I had provided the receipt from Expedia that clearly said suite. I told them it was not my responsibility to communicate with Expedia. It was their company's job to make sure that they are communicating adequately with third party vendors that they use like Expedia. I was told a formal complaint was made, but heard nothing else. I don't understand why I was told all rooms were suites (when they clearly were not). Other than this issue, the hotel and the stay were lovely. "

"We stayed a couple of nights and it was nice. Employees are very friendly but property could use some love. For a price it is still fair to stay here. "

"Front staff was fantastic "

"Very comfortable place, would definitely recommend and be back soon! The hosts are awesome as well!"

"Responsive host, great amenities in the home, quiet location and lots to do in the area."