West Freemason Hotels, Norfolk

"Great place"

"Great Hotel, clean and friendly staff."

"Facility was great, front desk was not."

"Disappointing.We booked a king bed oceanfront room and received confirmation. When we checked in, only after me verifying it was a king bed, they told me it was two double beds. I showed the clerk ny confirmation I booked a king room. She checjed with her manager as to why the room was changed and we were told they had to do maintenance in the king room and they had no way of getting in touch with us to tell us about the change in rooms and the only room they had left to put us in was a double bed room. They did comp our parking for two nights and a comped breakfast for two. In the room , our coffee pot still had water in it from the prior guest, called the desk, it took housekeeping an hour and a half to bring us a new coffee pot. The bathroom sink only had scalding hot water until about 11pm, at which time there was no water coming out of the faucet. I complained to the manager, he said the maintenance man could come up and work on it but my husband was already sleeping, by morning we did have running water. Great hotel location, but truly a disappointing stay for a Hilton "

"For the short stay we "

"The staff was very nice and helpful"

"This was our second time staying at this hotel and once again it was great! We arrived to the hotel for check in and were told they upgraded us to a suite just for booking way in advance. Breakfast was always great as well! Would book again. "

"The mattresses were worn out the comforter and stuff was also worn needs to be replaced."

"The place was ok for a one night stay"