Luxury Hotels & Resorts in West Drayton from NZ$156

"No toilet paper in my room, otherwise 5 stars."

"Excellent access for airport "

"Comfortable, spacious and nice complimentary toiletries. Good breakfast, Lenny if choice. Near to all terminals, really handy if airline change flights/terminals,"

"Great restaurant and food. Service was very good in restaurant. Good location, 5mins from T5. Check in very slow! I waited at least 10 minutes before anyone greeted me"

"Really nice looking place from the photos. It’s tidy and nice, but it’s old so they have rug inside and that feels disgusting to me. I suggest ripping it out and putting hard wood, it feels a lot cleaner. Staff were polite and super helpful. 🌷 The only other thing is that thankfully you can include breakfast in your purchase online, but I doubt out it’s £14. That’s so over priced in my opinion! If you are staying there it should be a better rate or deal. Staff were very nice "

"They sent me to another hotel, without paperwork. "

"Indian restaurant closed which was disappointing as this was a determining factor in my decision to stay. Explanation being ‘they’re doing something in the kitchen’ but not communicated at any point in the booking process. Also never mentioned gym or pool during check in so maybe that was closed too..."

"Excellent location for T5 "

"Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service"

"Lack of bathroom on same floor. Room smaller than expected. Bookable transfer next morning was much appreciatrd."