Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free)

Reviews of Red Roof Inn PLUS+ Washington DC - Alexandria 

2.5 out of 5
Red Roof Inn PLUS+ Washington DC - Alexandria 
5975 Richmond Highway, Belle Haven, Alexandria, VA

Reviews

7.0

Good

Rating 10 - Excellent. 294 out of 1007 reviews" "
Rating 8 - Good. 271 out of 1007 reviews" "
Rating 6 - Okay. 200 out of 1007 reviews" "
Rating 4 - Poor. 107 out of 1007 reviews" "
Rating 2 - Terrible. 135 out of 1007 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Sydney

Business traveller
Liked: Staff & service, property conditions & facilities
Just fine, good pricr
Stayed 1 night in May 2024

10/10 Excellent

Carter

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The staff working were excellent! When our room key stopped working they were quick to reprogram it. The microwave in our room wasn’t running properly and they had a new one for us within five minutes.
Stayed 1 night in May 2024
Response from Chirell RediResponse Specialist on 23 May 2024
Dear Carter,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our excellent staff who are very attentive and resolve issues. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Poor

Elena

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
As soon as I walked inside my room there was a really strong smell which was very hard to spot! It smelled like there was urine on the carpet or floor! If I had to stay for a longer period i would have definitely changed but room but since it was only for a night I had to handle it. The staff was professional and nice but the room very old and smelly
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on 23 May 2024
Dear Elena, Thank you for your review and your scoring regarding your stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We are happy to hear the staff was professional and nice. Our apologies for the smell in the room and the fact that it was old. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Alesia

Travelled with partner
Liked: Cleanliness, staff & service
The room still had a smell to it even tho they say no smoking wasn’t sure of the smell. Needed new curtains
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on 23 May 2024
Dear Alesia,Thank you for your feedback after your recent stay with us at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. You indicated the room had a smell and new curtains were needed. Guest comments are always welcome as we at Red Roof aim to improve. Please know we valued you as our guest. We hope you will return so that we can provide you an even better experience. Thank you again for sharing your experience. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Narsi Reddy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are with bad odor and not maintained well
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on 20 May 2024
Dear Narsi, Thank you for your feedback following your experience with us at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. In response to the bad odor and the ill-maintained room, we sincerely apologize for the poor experience you indicated to have had. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Areifa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kerry-Lee RediResponse Specialist on 21 May 2024
Dear Areifa, We at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Megan

Travelled with partner, Travelled with group
The room was satisfactory, but it could be cleaner. The bathroom hadn't been cleaned properly and the floor had dirt on it. Nevertheless, the beds were comfortable and it was alright for the money we were paying.
Stayed 2 nights in May 2024
Response from Dannielle Rediresponse Specialist on 19 May 2024
Dear Megan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We appreciate you letting us know that you were disappointed with the cleanliness of the room and bathroom. We are sorry for this issue, but are happy to read that we provided you with a satisfactory room, comfortable bed and decent rates. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

2/10 Terrible

Sharae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!! This hotel is in a horrible part of town. All of the rooms smell like weed. There were literally drug deals going on in the parking lot. It faces a busy main road that is very loud. The staff did not care, they said “you get what you pay for?”
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on 19 May 2024
Dear Sharae,We are sorry to hear your recent experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I have brought this to the property’s management attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Shauna

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible hotel. The room smells awful. Very run down. No breakfast. The location is not in a very good part of town. Very scary people in the parking lot looked like doing drug deals. When we complained we were told you get what you pay for.
Stayed 1 night in May 2024
Response from Chirell RediResponse Specialist on 21 May 2024
Dear Shauna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the odor of the room, up keep of the property, no breakfast and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Roland

Stayed 1 night in May 2024
Response from Xao RediResponse Specialist on 18 May 2024
Thank you for sharing your 5/5 rating with us, Roland. Our staff at the Red Roof Inn PLUS+ Washington DC - Alexandria was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

eugene, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay at the Red Roof Inn on the Maryland side of the river. However this time i chose this one in Virginia. This isbvery nice area.
Stayed 1 night in May 2024
Response from Oshane RediResponse Specialist on 14 May 2024
Dear Eugene, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the nice area. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Rob n Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice. The rooms were very quiet. My only complaint was it said we reserved full size beds... yeah that is a never would have. I am very very cautious on booking and reading everything. I have two children and a husband never would I. Also the beds were very firm. Besides that is was a great hotel.
Stayed 5 nights in May 2024
Response from Kamaria RediResponse Specialist on 14 May 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be nice, rooms to be quiet and all the other positive features you highlighted. However, I sincerely apologize for the issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Sharmaine

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on 11 May 2024
Thank you Sharmaine, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is so rewarding to read that you had a great encounter with us and we truly appreciate you letting us know. Positive guest feedback, like yours, is always an encouragement to all of our staff at RedRoof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Kimberly, Las Vegas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad neighborhood, all doors face outside, mildew in the room, pubic hair in the towel.
Stayed 3 nights in May 2024
Response from Oniel Rediresponse Specialist on 10 May 2024
Thank you Kimberly, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. Please accept our most sincere apologies for the concern you described regarding hair found in the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Elisama, Keansburg

Shopping
Stayed 2 nights in May 2024
Response from Oniel Rediresponse Specialist on 10 May 2024
Thank you Elisama, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We appreciate your 3/5 rating following your stay. However, In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Caroline

Disliked: Cleanliness, staff & service, amenities
The bathroom was very dusty and dirty on the floors. The floors were sticky in many areas. No cribs were available for our baby.
Stayed 1 night in May 2024
Response from Oniel Rediresponse Specialist on 10 May 2024
Thank you Caroline, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. Please accept our most sincere apologies for the concern you described regarding the cleanliness of the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Reza

Travelled with family, Business traveller
Liked: Staff & service
It was close to all big retail stores. the price was fair.
Stayed 1 night in May 2024
Response from Tianna RediResponse Specialist on 9 May 2024
Hello Reza, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is so rewarding to read that you enjoyed the affordability of our staff and the convenience of our location. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist

4/10 Poor

Stephen

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Oshane RediResponse Specialist on 9 May 2024
Hello Stephen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Mayra Alejandra

Stayed 1 night in Apr 2024

10/10 Excellent

Rebeca

Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on 23 May 2024
Dear Rebecca,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Alexandria and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Ashley

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 29 Apr 2024
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

DAVID, BRONX

Disliked: Staff & service, property conditions & facilities
Room was not good. Everything was not updated. Looked like the 1970’s
Stayed 4 nights in Apr 2024
Response from Adraine Rediresponse Specialist on 28 Apr 2024
Dear David, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the condition of the room and that everything was not updated. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope to have the opportunity to make it up to you on your next visit.Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Branessa

Stayed 6 nights in Apr 2024
Response from Dannielle Rediresponse Specialist on 26 Apr 2024
Hello Branessa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Crystal

Travelled with family
Disliked: Amenities
Room was full of roaches
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 19 Apr 2024
Hello Crystal, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

2/10 Terrible

Cristi, Madison

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms and property were dirty
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 19 Apr 2024
Hello Cristi, Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

pedro

Liked: Cleanliness, staff & service
Hotel area was overall clean. Grass for the dog was plentiful. Key cards would deactivate for some reason; for touching phone or a credit card according to front desk. Shower curtain smelled bad. Room was fine. Did the job.
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 19 Apr 2024
Hello Pedro, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We are happy to see that you loved the cleanliness of the hotel and the room, prompting your 4/5 score. However, as it relates to the shower curtain and the key card deactivating. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as our Red Roof staff strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Christian

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible hotel
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on 15 Apr 2024
Thanks for sharing your feedback with us, Christian. The team at our Red Roof Inn PLUS+ Washington DC - Alexandria was saddened to see that we failed to provide you with a satisfactory stay. You indicated that our location was not to your liking. Please feel free to expound on this, as Red Roof aims to continuously improve.Thank you for sharing with us. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Sonya

Travelled with family
Liked: Staff & service
pictures online are misleading!
Stayed 2 nights in Apr 2024
Response from OnielRediresponse Specialist on 14 Apr 2024
Thank you Sonya, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly clean affordable option
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on 14 Apr 2024
Thank you Mark, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our prices. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Genshe, Boyds

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on 12 Apr 2024
Hello Genshe,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is so rewarding to read that you had a great stay while with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business.We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof ManagementRediResponse Specialist

6/10 Okay

Mark Fidel

Disliked: Amenities
not bad for the price thanks.
Stayed 2 nights in Apr 2024
Response from Tianna RediResponse Specialist on 12 Apr 2024
Dear Mark, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. It's great to read that you were pleased with the affordability of our location.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

6/10 Okay

Sayantan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Entire place smells weed and cigarette butts in the lobby, corridor, elevator. No place for keeping the luggage ( in case guests appear a bit early), no common washroom. In general the crew is not helpful.
Response from LaTunde RediResponse Specialist on 10 Apr 2024
Dear Sayantan,We are sorry to hear your recent experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Robert

Decent room and value, the walk way lights bleed a bit into the room, also beds in room 212 need replacing.
Stayed 6 nights in Apr 2024
Response from Adraine Rediresponse Specialist on 8 Apr 2024
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I are appreciating your 4/5 score following your stay. It is great to read that you found the room to be decent. We will share your concerns regarding the bed in room 212 to the management team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thanks again and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Bernice

Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 28 Apr 2024
Hello Bernice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Mayra Alejandra

Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 28 Apr 2024
Hello Mayra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

Candace

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Red Roof has really really went down hill. The smell was awful. The card keys wouldn't work properly. Cleanliness was almost non existent.
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 7 Apr 2024
Dear Candace,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. I am sorry that your experience did not meet your expectations. I was disheartened to read that you found the room to have an unpleasant smell, the key card that was not working and the other mentioned issue that affected your experience. Please accept our apologies for the inconvenience caused. Your feedback will be share with the management team so they can investigate and address your concerns promptly.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Jorge, Central falls

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Reception awfull people smoking in property
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 6 Apr 2024
Dear Jorge,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with poor customer service and people smoking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Staff was nice and easy guidance to our room. Room had some problems such as clogged sink and wrappers from previous renters. Area said no smoking but lots of smokers around. Otherwise, it was an okay place for the price.
Stayed 3 nights in Apr 2024
Response from Chirell RediResponse Specialist on 5 Apr 2024
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our nice staff. You indicated that you were unsatisfied with the clogged sink and a lot of smokers being around. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Alexis

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
We got what we paid for. Don’t book with high expectations. We even found mold on the shower curtains. Luckily it was only a 1 night stay or we might have found worse.
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 5 Apr 2024
Dear Alexis,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria . We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with possible mold on the shower curtains. To uphold our company's high standard your encounter will be shared with management.Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Francesca

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marie was wonderful in every way!
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on 4 Apr 2024
Dear Francesca,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that Marie was wonderful in every way. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Chanel

Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 28 Apr 2024
Hello Chanel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

SUK

Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on 23 Apr 2024
Hello Suk, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Washington DC - Alexandria appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We value you as a our guest and welcome your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

2/10 Terrible

Yao

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one time slipper provide
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 31 Mar 2024
Dear Yao,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. I am disheartened to see your stay prompted a 1/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Chirell Red Roof ManagementRediResponse Specialist

6/10 Okay

Jackie

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No extra pillows ever came..
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 30 Mar 2024
Thank you for taking a moment to leave a review, Jackie. The staff and I at the Red Roof Inn PLUS+ Washington DC - Alexandria appreciate your 3/5 score following your stay. However, you stated no extra pillows ever came to you, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Mark

Small room
Stayed 4 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on 30 Mar 2024
Thank you for taking a moment to leave a review, Mark. The staff and I at the Red Roof Inn PLUS+ Washington DC - Alexandria appreciate your 3/5 score following your stay. However, you stated that the room was small. Feedback from our Red Roof guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Christina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and convenient to attractions. Pet friendly as well
Stayed 2 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on 30 Mar 2024
Thank you for taking a moment to leave a review, Christina. The staff and I at the Red Roof Inn PLUS+ Washington DC - Alexandria appreciate your 5/5 score following your stay. I am happy that our pet friendliness, safety and the other highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy.Sincerely, GabrielleRed Roof Management RediResponse Specialist

8/10 Good

Preston, LAWTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was everything I needed and close to DC.
Stayed 3 nights in Mar 2024
Response from Chirell RediResponse Specialist on 29 Mar 2024
Dear Preston,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our location being close to DC and being everything you needed. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Nurendra

Nice hospitality and clean
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on 28 Mar 2024
Dear Nurendra,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. I am glad to read that you were pleased with the hospitality from our staff and the cleanliness of our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Sudhish

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s closer to the MGM National Harbor and Casino within 12 minutes drive. Safeway and stores are close by within 15 minutes driving.
Stayed 3 nights in Mar 2024
Response from Carla RediResponse Specialist on 27 Mar 2024
Dear Sudhish,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. I am glad to read that you were pleased with our location as it is close to the MGM National Harbor and Casino as well as the Safeway and stores. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Caroline

Travelled with partner
Liked: Staff & service, property conditions & facilities
nice place, noisy street. normal hotel with all your needs for a night stay
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on 26 Mar 2024
Hello Caroline, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is so rewarding to read that you enjoyed convenience of our location. Please know that Red Roof value you as our guest and appreciate your business. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist