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"On the afternoon that we checked in, the gentleman behind the desk was friendly and helpful. Everyone else that we came in contact with were not. When checking out, I didn’t even get a “How was your stay” or even a goodbye!"

"First we get there at 4:30 had to wait over an hour for our room. Then Our room was broken into at 03:30am, followed by front staff banging on the door trying to kick us out of the room stating we were in the wrong room. Threatening to call police on us. Ultimately we left by choice at 04:30am. Also had stripped beds and trash in the room when we first arrived. Room wasn’t even ready when they let us in."

"Could be more clean. Don’t go for breakfast!"

"Know when you’re going there that you need to ask for room service. I could not get my room cleaned. My towels were either placed on the desk or on the toilet seat. No coffee replaced, no soap and shampoo replaced. The one morning I went down for breakfast they weren’t open and then when they did openthe coffee was cold, sausage was cold, not impressed. The complementary coffee they have in the lobby. It’s cold. The machine didn’t work, and the area was nasty. The first night I was there my phone didn’t work. I had to use my cell phone to call the hotel and ask for a phone which I didn’t get until the next day when I went down to the front desk and picked it up myself, I asked for extra towels and two blankets that I didn’t get till the next day when I went down to the front desk to get them myself. I could keep going, but I think you get the drift. I feel sorry for the two managers that are taking a lot of grief because the hotel doesn’t hire competent and enough employees to staff for the needs of the customer. The day manager did adjust my bill and I was grateful for that, but it can’t erase the horrid experience I had for four days there."

"Staff was amazing!"

"Muy limpio, buen servicio al cliente lo volvería a visitar."

"The room was clean, bedding and linen were great. The windows were painted over with an opaque paint, so you couldn't see anything outside, which was very strange. The hotel itself was in a great location close to the airport and easy on access to the freeways heading into downtown Cleveland. Their free breakfast was the best. Good selection of pancakes, muffins, toast, bagels, yogurt and then hot food of eggs, potatoes, sausage, oatmeal, etc. Also great hot coffee. I enjoyed my stay. "

"Worst hotel experience. My deluxe 2 bed hotel room got downgraded to a single bed room two days prior to my arrival without any email, text, or notification telling me this. Apparently Expedia changed the room and since they're a "third party" the hotel couldn't do anything or give me any money back. They told me they would bring bedding up for the pull out couch I was not excited to use, but they did not. I tried using the vending machines and they didnt work, and the hotel had no change for a 20. Again, the vending machines were from a "third party" so they couldn't do anything and I was expected to just allow my cars to "process" for who knows how long. There were stains on the comforter, the room smelled like cat urine. "

"DO NOT STAY HERE. I was here May 8 to May 10 2026 and regret every second of it. They charged me twice for my room and would not refund me. AVOID AVOID AVOID. Room had lots of damage, shower wouldn’t drain. Toilet was on its last legs. Do not recommend staying here. Go anywhere else"