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Reviews of Days Inn by Wyndham Vernon

2.5 out of 5
Days Inn by Wyndham Vernon
5121-26th Street, Vernon, BC

Reviews

7.2

Good

Rating 10 - Excellent. 207 out of 989 reviews" "
Rating 8 - Good. 401 out of 989 reviews" "
Rating 6 - Okay. 214 out of 989 reviews" "
Rating 4 - Poor. 106 out of 989 reviews" "
Rating 2 - Terrible. 61 out of 989 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were extremely friendly and helpful. They dealt with any situation right away, and made us feel very comfortable during our six night stay. The only thing that would have been nice, would be to have had a different variety of breakfast options on different mornings, as it was the exact same breakfast choices every day.
Stayed 6 nights in Apr 2024

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly reception
Stayed 1 night in Apr 2024

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms are nice and spacious but the bathroom needs an update, the toilets are tiny and the tub tap has 2 different hot and cold settings, the floor is very old/worn dirty look, no plug for bathroom sink. Other than that the propert is very nice and the room itself was great, beds were very clean and comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

mariana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comf beds and very clean but very old towels.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with my stay here. The room was very clean & the staff checked my room every day. The bed and pillows were awesome. The parking was good and convenient. It was quiet during my stay. I would stay here again in a heart beat. Thumbs up!!!
Stayed 4 nights in Apr 2024

4/10 Poor

sio ratha

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was an inside room, next to the noisy indoor pool, no outside window, had to walk along the pool to exit outside. We would have preferred a room with a door on the outside and a window to view outside. The bathroom required renovation. Will not be booking again.
Stayed 1 night in Feb 2024

8/10 Good

Jim

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
The hot tub was not available do to maintenance , the pool was not open when it was supposed to be. The breakfast was better than other places that charged more money.
Stayed 3 nights in Apr 2024

6/10 Okay

gia

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from front desk on 12 Apr 2024
Thank you so much for your kind review!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was and efficient. The property is always clean and friendly staff.
Stayed 1 night in Apr 2024
Response from front desk on 12 Apr 2024
Thank you so much for your kind review! I will share your kind comments with our team members. We hope to see you againsoon at our hotel.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Overall checked all the boxes for me. Price, location, pool, breakfast, friendly staff.
Stayed 4 nights in Mar 2024
Response from front desk on 12 Apr 2024
Thank you for your review. We appreciate your loyalty and we are extremely happy to hear that you had a great stay. We hopeto welcome you back soon.

8/10 Good

Betty

Travelled with group
For an older hotel it has been well maintained. One of our group stayed in a wheelchair accessible room by the lobby. It was very clean and spacious. Our room was in the atrium overlooking the pool. Our room was also very clean and recently updated. If I was to give a critique it would be that they used harsher chemicals in the room, due to its location next to a very humid location. For people who have respiratory issues, a room in this location might not be best. But as a whole the Hotel was Great.
Stayed 1 night in Mar 2024
Response from front desk on 12 Apr 2024
Thank you very much for sharing your feedback about your stay. Your comments are a great way to help us continuouslyimprove upon our service. We are delighted that you enjoyed your stay and we look forward to welcoming you again soon

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rubinder kaur on 3 Apr 2024
Dear Adrian,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience fell short of your expectations. Your satisfaction is incredibly important to us, and we would like to make things right.Best RegardsRubinder Kaur

6/10 Okay

Debra

Liked: Cleanliness, staff & service
A large person would not be able to use the toilet. Too close to the wall on one side and tub on the other.
Stayed 1 night in Mar 2024
Response from front desk on 30 Mar 2024
Thank you for your review. We appreciate your loyalty and we are extremely happy to hear that you had a great stay. We hope to welcome you back soon.

6/10 Okay

Kimberly

Stayed 1 night in Mar 2024
Response from front desk on 30 Mar 2024
Thank you!

10/10 Excellent

Sandra

Travelled with family and small children
The staff made the difference. Very pleasant and accommodating. We only spent one night but will definitely stay again!
Stayed 1 night in Mar 2024
Response from front desk on 27 Mar 2024
Thank you so much for your kind review! I will share your kind comments with our team members. We hope to see you againsoon at our hotel.

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great free breakfast, kids loved the pool. Definitely would book here again.
Stayed 2 nights in Mar 2024
Response from front desk on 19 Mar 2024
Thank you so much for your kind review! I will share your kind comments with our team members. We hope to see you again soon at our hotel.

8/10 Good

Ken

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all amenities.
Stayed 3 nights in Mar 2024
Response from front desk on 13 Mar 2024
Thank you for your rating!We appreciate your business towards us!

10/10 Excellent

Lisa

Hospitality was awesome
Stayed 2 nights in Mar 2024
Response from front desk on 13 Mar 2024
Thank you for 5 star review !We appreciate your response with us

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from front desk on 7 Mar 2024
Thank you !

8/10 Good

Carrie Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to everything you need for a night stop Little noisy in room but good for 1 night
Stayed 1 night in Mar 2024
Response from front desk on 3 Mar 2024
Hi, Carrie Thanks for your candid comment.

2/10 Terrible

Allan

Dirty sheets, desk person didn’t understand English
Stayed 1 night in Mar 2024
Response from front desk on 3 Mar 2024
Thank you for reaching out and posting your review. We are truly sorry that you were not satisfied with your accommodations during your stay with us. Cleanliness is of our utmost concern, and we take your comments very seriously. The conditions of your room have been discussed with our housekeeping team in order to ensure all guest rooms are up to Days Inn by Wyndham high standards. I hope you will give us another opportunity to welcome you back during a future trip to the area

8/10 Good

Donna

Travelled with partner
We had wanted a hot tub and pool both had tarps on that we would have to remove. We did that on the hot tub but wasn’t clean enough to go in otherwise was not bad
Stayed 2 nights in Feb 2024
Response from front desk on 3 Mar 2024
Thank you for reaching out and posting your review. We are truly sorry that you were not satisfied with Cleanliness of the hot tub.The condition has been discussed with all the staff members and we rest assure that this problem will not arrise againThank you

8/10 Good

Rhonda

Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like any of my stay except for the front desk ladies. I entered my room and it was substandard. I was also charged 20 a night for my tiny dog yet the room had a hole in the wall, the transition strip for the flooring was sitting on the sink with the screws. It was a tripping g hazard. The king size bed was worn out as well. It had big dips on one side and a rise in mattress down the centre. Did not sleep well. The hot tub was not maintained well. I went into ot and the fumes burned my eyes and lungs. The exhaust fan was filthy and not working consistently when it should be running constantly once jets are on. It was a health hazard and I complained to staff and suggested they close it as it was unsafe.
Stayed 2 nights in Feb 2024
Response from front desk on 3 Mar 2024
Thank you for your candid comments regarding your recent stay. We regret that you felt that we did not meet your expectations and that we failed to provide you with accommodations and services equal to the value you paid. The condition of the room and hot tub has been discussed among all the staff members and proper measures has been taken into consideration to solve that issue.We are extremely sorry for the inconvience it caused during your stay.We assure it won't happen againWe appreciate your business and concern towards us.

10/10 Excellent

Tara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super helpful staff. Wish the pool/hot tub was open later! As we had a dog with us we also wished for a closer grassy area for pee walks, but we made do.
Stayed 1 night in Feb 2024
Response from Rubinder kaur on 27 Feb 2024
Dear Tara,Thank you for your feedback! We're glad you enjoyed our convenient location and found our staff helpful. We appreciate your suggestions regarding the pool/hot tub hours and a closer grassy area for pets. We'll certainly take these into consideration for future improvements. We hope to welcome you back soon!Thank You

6/10 Okay

Chrissi

Travelled with family, Business traveller
Liked: Amenities
Loved the price. Loved that it had a pool and served breakfast, the girl at check in seemed unhappy and irritated? The girl at checkout was.kind and smiled. The pool was fun but the hot tub was questionable.... was smelly and needed a paint job but my kids still enjoyed it. Liked the food options and the room was nice and clean.
Stayed 1 night in Feb 2024
Response from Rubinder kaur on 26 Feb 2024
Hello Chrissi,Thank you for taking the time to share your feedback with us. We're delighted to hear that you loved the price, enjoyed the pool, and appreciated the breakfast options during your stay. It's great to know that despite some minor issues, your overall experience with us was positive.We sincerely apologize for any inconvenience caused by the demeanor of our check-in staff. Providing exceptional customer service is a top priority for us, and we will address this issue internally to ensure all our guests receive a warm and welcoming experience from start to finish.Thank You

10/10 Excellent

Michel

Liked: Cleanliness, staff & service
Cable not working.
Stayed 1 night in Feb 2024
Response from Rubinder kaur on 26 Feb 2024
Hello Michel,Thank you for reaching out and letting us know about the issue you're experiencing with your cable. I appreciate you bringing this to our attention. And also Thank you so much for your glowing 5-star review! We are absolutely thrilled to hear about your positive experience with us.Thank You

6/10 Okay

bernice

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
Motel set up ( which would be fine if modernized) that has seen better days. Surprised for the brand that the pride of ownership wasn’t there. Ripped curtain sheers, mold around bathtub faucet, saggy mattress. At least it was quiet for sleeping through the night.
Stayed 1 night in Feb 2024
Response from Rubinder kaur on 26 Feb 2024
Dear Bernice,Thank you for your feedback. We apologize for any inconveniences you experienced and appreciate your insights. We're actively working on improvements to enhance our guests' experience. We hope to welcome you back for a more enjoyable stay in the future.Best Regards Rubinder Kaur

10/10 Excellent

Gracy

Stayed 1 night in Feb 2024
Response from front desk on 27 Mar 2024
Thnak you!

4/10 Poor

Danielle

Disliked: Amenities, property conditions & facilities
The walls felt paper thin, you could hear every noise from the rooms around you. Breakfast was not worth your time, pancakes were cold and sitting on the counter in a Tupperware container when we arrived at 8:40. The hotel bordered the Wendy’s drive through so not really the nicest view, and it felt like a seedier part of the city.
Stayed 1 night in Feb 2024
Response from Rubinder kaur on 26 Feb 2024
Dear Danielle,Thank you for sharing your experience. We apologize for falling short of expectations regarding noise levels and breakfast quality. We appreciate your feedback and will work to address these issues. Your comments help us improve, and we hope for the chance to provide a better stay in the future.Best Regards Rubinder Kaur

10/10 Excellent

Kari, Campbell River

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was excellent at check in. Rooms are a good size and clean.
Stayed 1 night in Feb 2024
Response from front desk on 22 Feb 2024
Thank you for your review. We appreciate your loyalty and we are extremely happy to hear that you had a great stay. We hopeto welcome you back soon.

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has everything near by, all kind of options. Also safe area even that is not a fenced area.
Stayed 1 night in Feb 2024
Response from front desk on 22 Feb 2024
Thank you very much for sharing your feedback about your stay. Your comments are a great way to help us continuouslyimprove upon our service. We are delighted that you enjoyed your stay and we look forward to welcoming you again soon

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room, VERY comfortable bed, and very conveniently located. Not a big fancy hotel, but a great value I’d use again!
Stayed 1 night in Feb 2024
Response from front desk on 5 Feb 2024
Thank you !

6/10 Okay

Christiane

Business traveller, Travelled with partner
Liked: Staff & service
Check in took a bit as the was a boys hockey teams checking in as well. No worries. Had to request new towels as ours had handprints, toothpaste residue and were very grey for a "white" towel. The water temperature control knob in the tub/shower was broken and needed to be replaced, so unable to shower first morning as water was scalding hot. Towel rack above toilet fell off wall when pulling towel off, requires tightening or replacing. No stopper for the bathroom sink.
Stayed 2 nights in Jan 2024
Response from front desk on 4 Feb 2024
Hi,Thanks for taking out your time to posty your comments.We apprciate your loyalty and business with usAll the comments have been shared among the staff to perform better next time

6/10 Okay

sion

Stayed 1 night in Jan 2024
Response from front desk on 27 Mar 2024
Thank you!

8/10 Good

Greig

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from front desk on 4 Feb 2024
Thank you!

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet stay
Stayed 1 night in Jan 2024
Response from front desk on 4 Feb 2024
Thank you!

4/10 Poor

Verified traveller

Travelled with family
Friendly but dirty
Positive is the staff was very friendly. However, beds were so uncomfortable, bedding had stains, bathtub was dirty, and room just overall felt grimy. I would never choose to stay here again. Like I said the staff was friendly and welcoming. They really need to work on cleanliness to make the guest feel at home.
Stayed 1 night in Jan 2024
Response from front desk on 4 Feb 2024
Hi, sorry for yopur bad experince.Will definitely improve ourself to perform better next time Thank you

6/10 Okay

Becca

Stayed 2 nights in Jan 2024
Response from front desk on 22 Feb 2024
Thanks for your review!

8/10 Good

Claude, Langley

Stayed 3 nights in Jan 2024
Response from front desk on 16 Jan 2024
Thank you!

6/10 Okay

Colton

Travelled with partner
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from front desk on 15 Jan 2024
Thank you!

4/10 Poor

Frederik

Stayed 1 night in Jan 2024
Response from front desk on 4 Feb 2024
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from front desk on 11 Jan 2024
Thank you!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised, well maintained, clean and quiet
Stayed 2 nights in Dec 2023
Response from front desk on 11 Jan 2024
Thank you for your review!

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms were clean but had a metal floor divider sticking up between the sleeping area and bathroom. Did not access most of the facility amenities staff when seen where accommodating and friendly
Stayed 2 nights in Dec 2023
Response from front desk on 11 Jan 2024
Thank you for your comment!

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness, staff & service
Beds are uncomfortable
The beds are terrible. We all left with sore backs and necks
Stayed 3 nights in Dec 2023
Response from front desk on 11 Jan 2024
Sorry for the inconvience!

10/10 Excellent

Claude, Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from front desk on 11 Jan 2024
Thank you!

6/10 Okay

Allan

Stayed 2 nights in Dec 2023
Response from front desk on 15 Jan 2024
Thank you!

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Our hotel stay was very good. The room was spacious with a desk, fridge, coffee and microwave. Beds were comfortable. The room was clean, quiet and very close to food and shopping. The breakfast included was ok.
Stayed 2 nights in Dec 2023
Response from front desk on 11 Jan 2024
Thank you for your comment!

10/10 Excellent

Randi

Stayed 3 nights in Dec 2023
Response from front desk on 11 Jan 2024
Thank you!

10/10 Excellent

Beverly

Stayed 1 night in Dec 2023
Response from front desk on 11 Jan 2024
Thank you!