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Hotel Playa Caracol

4.0 star property
Beach hotel with full-service spa and free valet parking

Choose dates to view prices

Hotel Playa Caracol sits just steps from Mocambo Beach and Plaza Las Americas Shopping Mall. Guests find comfortable sun loungers perfect for soaking up the sunshine, while the upscale property's spa offers rejuvenating treatments after a day of exploring the area.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • Room service
  • Parking included

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

8.2 out of 10
Very good
(20 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293

What's nearby

  • Mocambo Beach - 8 min walk - 0.8 km
  • Plaza Las Americas Shopping Mall - 13 min walk - 1.2 km
  • World Trade Center Veracruz - 14 min walk - 1.2 km
  • Andamar Lifestyle Center - 14 min walk - 1.2 km
  • Veracruz Aquarium - 24 min drive - 8.2 km

Getting around

  • Veracruz Central Station - 23 min drive
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 21 min drive

Restaurants

  • ‪Villa Rica - ‬1 min walk
  • ‪Restaurante El Tilingo Lingo - ‬4 min walk
  • ‪Claps Canta Bar - ‬8 min walk
  • ‪Toscana Pasta E Pizza - ‬15 min walk
  • ‪XKATLÉN - ‬1 min walk

About this property

Hotel Playa Caracol

Upscale hotel near Mocambo Beach
Located close to Plaza Las Americas Shopping Mall, Hotel Playa Caracol provides a terrace, a garden and a playground. This hotel is a great place to bask in the sun with a beachfront location and sunloungers. Indulge in a facial, a massage and a body treatment at the on-site spa. The on-site Regional cuisine family restaurant, La Villa del Pescador, offers breakfast, lunch and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, along with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Tour/ticket information, meeting rooms and a front desk safe
  • Luggage storage, free newspapers and a banquet hall
  • Guest reviews speak well of the helpful staff
Room features
All guest rooms at Hotel Playa Caracol include thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch LCD TVs with cable channels
  • Balconies, cots/infant beds and coffee/tea makers

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Villa del Pescador

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Cot (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350.00 per night.
Cots (infant beds) are available for MXN 350.00 per night

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

Does Hotel Playa Caracol have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Playa Caracol pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Playa Caracol?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Playa Caracol?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Playa Caracol?

Checkout is at noon.

Where is Hotel Playa Caracol located?

Nestled on the beach, this Mocambo hotel is within a 10-minute walk of Plaza Vela and Mocambo Beach. Plaza Las Americas Shopping Mall and World Trade Center Veracruz are also within 15 minutes.

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Hotel Playa Caracol Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 207 out of 496 reviews
Rating 8 - Good. 163 out of 496 reviews
Rating 6 - Okay. 72 out of 496 reviews
Rating 4 - Poor. 30 out of 496 reviews
Rating 2 - Terrible. 24 out of 496 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
It was lovely! It cost less than hotels with fewer amenities. I'll definitely stay again! -
Stayed 1 night in Jun 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean place, pillows were too hard, place is far from main places

8/10 Good

Patricia E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Stayed 3 nights in Nov 2024

6/10 Okay

arturo

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023

10/10 Excellent

Maria Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo tranquilo me gusta
Stayed 2 nights in Oct 2025

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel bueno en lo general.
Stayed 2 nights in Oct 2025

8/10 Good

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones de alberca y Jardin Exelente
Stayed 1 night in Sep 2025

8/10 Good

Omar

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.
Dirty pool
Stayed 1 night in Sep 2025

10/10 Excellent

Ruben Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nette Personal und perfekte Lage
Stayed 5 nights in Sep 2025

2/10 Terrible

JUAN PABLO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1er acto la habitacion a la que llego no funciona la luz de ninguna parte 2o acto, me dan otra habitacion planta baja oliendo a humedad espantoso con las camas mojadas, y el wc no funciona 3er acto solicito una habitacion funcional, no me la dan, solicito un reembolso, no me lo dan, meto una queja a Expedia y por supuesto me voy a un hotel decente, Moraleja No se crean todo lo que dicen los hoteles, tampoco cuenta con desayuno incluido.
Stayed 2 nights in Sep 2025

6/10 Okay

Nuria

No me gustó que en la tiendita realmente hay botana, algo de aseo personal, estaría bueno o tal vez medicamentos básicos como aspirina o treda. En el restaurante hace muchísimo calor, hay ventiladores pero no refrescan. El elevador no ha tenido mantenimiento y tiene algunos daños al interior.
Stayed 1 night in Sep 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Hasta el momento, todo muy bien
Stayed 1 night in Aug 2025

6/10 Okay

Emilio

Liked: Cleanliness, staff & service
No
Stayed 3 nights in Aug 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo estacionamiento, los empleados no tienen ni idea de servicio al cliente, buscas soluciones y no hay nadie que te atienda, el personal de recepción da respuestas pésimas, el personal que debería ayudar con el equipaje no hace nada.
Stayed 3 nights in Aug 2025

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities
En general el hotel bien. Está pequeño pero tiene lo necesario para vacacionar. El personal en general, atento. La comida rica. Solo las porciones pequeñas
Stayed 2 nights in Aug 2025

4/10 Poor

Maria

Disliked: Property conditions & facilities
Le hace falta mantenimiento la recepcionista del sábado muy descortés, está limpio el baño y sábanas pero encontramos cucarachas le falta limpieza al elevador le falta pintura en general las puertas sucias y es molesto que tengas que cargar los controles y que te pongan pulsera cuando no es todo incluido, el agua del jacuzzi súper sucia, el mesero Mario excelente su atención.
Stayed 3 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grscias
Stayed 1 night in Jul 2025

8/10 Good

Silvestre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención, los precios en las bebidas son caras
Stayed 2 nights in Jul 2025

4/10 Poor

ender

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Nunca tuve wi-fi, el control del a/c no era el adecuado y el de la tv no funcionaba bien, las paredes de la habitacion recien resanadas y sin pintar
Stayed 3 nights in Aug 2025

8/10 Good

Barbie

Liked: Cleanliness, amenities
Mejorar el mantenimiento de la alberca y la comida
Stayed 1 night in Aug 2025

6/10 Okay

Jorge Eduardo de la Cruz

Liked: Staff & service, property conditions & facilities
Esta muy bien ubicado, el trato del personal es amable. Tiene que mejorar en su limpieza en alberca y fumigación de cuartos.
Stayed 3 nights in Jul 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen lugar, pequeño pero adecuado a las necesidades, el personal atento y en general con buena atención al cliente. De repente hay que esperar en recepción pero fuera de eso todo bien
Stayed 2 nights in Jul 2025

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel con una vista padrisima, con servicios basicos buenos y con playa propia.
Stayed 2 nights in Jul 2025

8/10 Good

Celina I Ortiz

Liked: Cleanliness, property conditions & facilities
La vista al mar
Stayed 2 nights in Jul 2025