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"Did not use"

"There was no pool"

"Hotel is behind a mall is nice"

"I am writing to formally report a serious issue during my recent stay at the Best Western in Greenville, NC. On the morning of checkout, my partner and I discovered BED BUGS crawling on us in the bed, creating an immediate health and safety concern. We reported this to the front desk and had to request a room change ourselves, as no apology or proactive resolution was offered. Due to the risk of bringing bed bugs into our vehicle or home, we needed extra time to thoroughly inspect our belongings. Despite explaining this, staff repeatedly rushed us out. Around 11:40 AM, a housekeeping employee was rude, dismissive, and threatened additional charges. Shortly after, a front desk employee, Melissa, accused us of smoking without basis and demanded we leave immediately in an unprofessional manner. Most staff showed no urgency or empathy, and some appeared to take the situation lightly. Only Helda, the housekeeping manager, was understanding. This stay was not usable due to unsafe and unsanitary conditions. I am requesting a full refund due to bed bug exposure, unprofessional staff behavior, and failure to resolve the issue appropriately. I expect a prompt resolution."

"The counter had multiple burns and marks on it. "

"Room was not clean "

"The room had an odor and the refrigerator had food left in the refrigerator that was already there. "

"This is a lively property that is well maintained and very clean. The room was comfortable and well layed out. The location is great and close to retail stores, restaurants, etc. I would definitely stay here again when I'm in New Bern."

"The room was clean but the toilet tank didn’t refill after flushing, the bathroom door was hard to unlock, the refrigerator wasn’t cold and the phone didn’t work. We were placed in another room which was fine. At breakfast they ran out of certain items by 8:15 and didn’t have anymore to refill it with. "