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Reviews of Sheraton Lakeside Terrace Villas at Mountain Vista, Avon, Vail Valley

3 out of 5
Sheraton Lakeside Terrace Villas at Mountain Vista, Avon, Vail Valley
173 Lake Street, Avon, CO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 151 out of 192 reviews" "
Rating 8 - Good. 30 out of 192 reviews" "
Rating 6 - Okay. 10 out of 192 reviews" "
Rating 4 - Poor. 0 out of 192 reviews" "
Rating 2 - Terrible. 1 out of 192 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location; perfect for skiing, and access to a wonderful rec center with in door pool and gym.
Stayed 3 nights in Mar 2024

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great condo, close to the slopes of Beaver Creek
The condo was great! It had more than was in the description- like fireplace, washer and dryer. Also the condo comes with the membership to the fitness center that has a hot tub and sauna! Condo was cleaned every day and the kitchen had everything you needed. Great stay! The shuttle to the slopes is right outside the condo or you can walk 8 min and you are right at the lifts.
Stayed 4 nights in Jan 2024

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't realize when booking that this was a timeshare run by the hotel. We stayed in a beautiful apartment but there was no hotel/lobby/coffee amenities close by. Also, there is no air conditioning and that was not mentioned anywhere that I could see once we checked in and read that on the sheet they gave us. The apartment did have ceiling fans and free standing fans which with windows open and shades mostly shut the rooms stayed coolish. The weather was on our side but if it was a hot day as a NY'er it would have been unbearable.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean 2 bedroom 2 bathroom unit with full kitchen, perfect for a family ski vacation. We used the large jetted tubs to soak after long days if skiing to help with relaxation and recovery. The unit is a short walk to the Beaver Creek gondola, has access to the Avon recreation center across the street, garage parking, walkable to shopping and restaurants, shuttle stop right outside the property. It was great and we'd definitely come back.
Stayed 3 nights in Mar 2023

10/10 Excellent

Eric

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice condo in great location! Easy commute to Beaver Creek. Though listing states the beds are “doubles,” they are actually queens. Comfortable stay for our party of 5 adults.
Stayed 2 nights in Mar 2023

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Amazing apartment. I booked kind of quickly and didn't realize it was a 2BR with tons of room and a kitchen, laundry, etc. More than enough for the 7 hours I needed. But great night sleep on comfy beds and quiet beautiful setting. Glad our work trip wasn't during snow season or it probably would have been triple the price, but it's what the market bears. Nice staff and plenty of ammenities.
Stayed 1 night in Dec 2021

10/10 Excellent

Susan, Highlands Ranch

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and spacious facility. Very clean and everything is still new.
Stayed 1 night in Aug 2021

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly relaxation
Gorgeous ending to our family vacation. We wished we could have stayed longer!
Stayed 1 night in May 2021
Response from Liz Lyon, Front Office Manager on 12 Jun 2021
Thank you so much for taking the time to review the Sheraton Lakeside Terrace. We are so pleased to hear you enjoyed your time with us. Please stop by and see us again on your next trip to the Vail Valley!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is near a nice park, good for family activities. The amenities are in a separate building
Stayed 3 nights in May 2021
Response from Liz Lyon, Front Office Manager on 19 May 2021
Thank you for taking the time to review the Lakeside Terrace. We are pleased that you enjoyed your time with us and we hope to see you on your next visit to the Rocky Mountains

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good price. Huge space for family. Bedding meets Hotel standard
Stayed 1 night in Sep 2020
Response from Manager on 10 Oct 2020
Thank you for your review and I am so glad that you enjoyed your stay. Please come see us again!

10/10 Excellent

Sherry, Oklahoma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place to stay, clean, comfortable and great price! Convenient to wherever we wanted to go. Would stay there again.
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Jo, Huntsville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying in the villa! We came for an off season visit, and it was the perfect location to soak in the fall views. Close to lots of restaurants and hikes. Villa was amazing layout for our family with plenty of space. Loved having access to the Avon Center and the pool that has water slides, lazy river, and diving board. Definitely will come back!
Stayed 3 nights in Oct 2019
Response from Manager on 9 Nov 2019
Thank you for the great review. We are so happy that you enjoyed your stay with us and everything the Vail Valley has to offer.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Loved our time there and would definitely go back.
Stayed 1 night in Oct 2019
Response from Manager on 9 Nov 2019
Thank you for the great review. We look forward to seeing you on your next trip.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful and clean. The only thing we were disappointed in was the pool. It’s in the recreation center so you are at the mercy of their hours. We walked all the way over there because the front said it was open till ten...it wasn’t. I called to ask about it and no one answered or returned my voice mail. The rooms have no AC.
Stayed 1 night in Sep 2019
Response from Manager on 8 Oct 2019
Thank you for the feedback. I apologize about the miscommunication concerning the Avon Recreation center's pool hours. I hope you got a chance to experience these facilities our guests love the full workout facilities, lazy river, water slides and all of the other great amenities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Greg

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Employee theft at Sheraton; no response from hotel
Disappointed at Hotel’s lack of responsiveness. On Monday, July 15, we spent one night at the Sheraton Lakeside Terraces. The hotel annex buildings, essentially condos, were old but very clean and our unit was comfortable even without air conditioning. No a/c is relatively standard in the Colorado mountains in older hotels and other housing; that was not an issue for us. What is substandard is that we accidentally forgot to repack an important orthopedic pillow, leaving it on the king bed. Part of the responsibilities expected of hotel chains — particularly a major chain like Sheraton - is immediate identification and a system to recover and safeguard the personal property of guests at a given property. On Tuesday morning, July 16th, after checkout, we realized that we had forgotten the pillow along with 6 chocolate bars, and immediately called the hotel to report the missing items. As we were beginning a wilderness horseback trip for the next 4 days, we expected that notification to the hotel front desk would take care of the issue and that our property would be promptly placed in the hotel’s Lost & Found for our pickup on the 19th. Instead, after two calls on the 19th with a helpful and responsive Guest Services employee, we learned that neither the pillow nor the other items had been turned in and that there was no record of our call or the missing pillow. This is simply unacceptable. Stealing a pillow is theft. Will no longer stay at Sheraton hotels.
Stayed 1 night in Jul 2019
Response from frontofficemanager on 5 Aug 2019
Thank you for writing a review about your recent stay. I apologize for your missing pillow. Sometimes when the housekeepers clean the rooms, items like pillows and blankets left by guests go to our laundry service with our linens and pillows. At that point, we contact the laundry service to see if they have possession of the pillow. We did check with them and they didn't have it. I am so sorry. If you would like to contact the property I can further discuss avenues to get this made right. Again, I am sorry about your lost pillow.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodations. Very comfortable. Well-appointed and right next to the lake. Easy walk to shops, grocery, rentals, ice cream. Activities available (for extra cost). Best perk is free entry to Avon Rec Center which has an amazing pool and exercise floor.
Stayed 3 nights in Jun 2019
Response from Manager on 4 Jul 2019
Thank you for the great review. I really enjoy the Avon Rec Center also, there pool is awesome.

10/10 Excellent

cahal hooker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Jun 2019
Response from Manager on 4 Jul 2019
Thank you for the Five Star review.

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent late season value! Nice condo with mountain views, 3 large beds, kitchen living room fireplace. Highly recommend if you like Beaver Creek.
Stayed 1 night in Apr 2019
Response from Manager on 4 May 2019
Thank you for the great review.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great multi-family villa for ski trip
This was a great spot for 2 families to stay- Avon is a cute little town and so convenient for a ski weekend in Vail and Beaver Creek. The kitchen was well equipped for us to make all of our meals, and the rec facility across the street was top notch.
Stayed 1 night in Jan 2019
Response from Manager on 8 Jan 2019
Thank you for the great review. Sheraton Lakeside Terrace's two bedroom Villas with a full kitchen and 2 queen sized pull out couches make a great place to host a family or multi family ski trip.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nicr friendly and clean. Would recomend to anyone.
Stayed 1 night in Oct 2018
Response from Manager on 8 Oct 2018
Thank you for the good review.

10/10 Excellent

Jess, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely condo style setup. Beautiful views and great location.
Stayed 3 nights in Sep 2018
Response from Manager on 8 Oct 2018
Thank you for the great review. It is really a great condo style setup with a full kitchen and grill on the deck.

8/10 Good

Lisa, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was goid to go except one thing, perhaps it was me but the pool is not attached ti the hotel. Its a rec center across the street. After getting my hoys ti behave durning dinner with a promise of the pool that evening the rec center clised at 8 p.m so, that was a shocker and disapointment. There were irher things to do, but not having it own pool sucked.
Stayed 1 night in Sep 2018
Response from Manager on 28 Sept 2018
Thank you for the feedback. Lakeside Terrace does utilizes the Avon Recreation Center across the street for our pool and workout facilities. I apologize that the pool closes at 8pm Monday to Saturday and 7pm on Sundays. The Avon Recreation Center really is a great facility I am sorry that you were unable to enjoy it.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, family-friendly villa!
We greatly enjoyed our stay in a 2 bedroom villa. Very spacious, wonderful location...close to a park for the kids and great restaurants within walking distance. Could see some wear in the property, but overall it was comfortable. The only negatives were no air conditioning (cool mornings and hot afternoons) and lots of bugs/mosquito’s on the deck. We had a small problem with our keys and it was resolved quickly. We would most definitely stay here again!
Stayed 2 nights in Aug 2018
Response from Mark Vetter on 12 Aug 2018
Thank you for staying with us, we're pleased to hear you had a great visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Love this place and the free Rec Center access too! The only minor knock is the lack of A/C, so you have to be diligent in opening up the place and cooling it off with fans.
Stayed 3 nights in Jul 2018
Response from Mark Vetter on 29 Jul 2018
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2018
Response from Mark Vetter on 19 Jun 2018
Thank you for staying with us and providing your great review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay here again. Overall, it is a lovely place. Only downside was it was a bit noisy outside. No AC in many mountain condos; just leave the windows open at night. However, quite a fantastic playground outside our windows which families took advantage of until rather late. It may be quieter during the week, but was a bit noisy on the weekend. But overall, fantastic property and beautifully furnished.
Stayed 2 nights in Jun 2018
Response from Mark Vetter on 13 Jun 2018
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
Amazing place!
Stayed 1 night in May 2018
Response from Manager on 6 Jun 2018
Thank you.

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility
Stayed 1 night in May 2018
Response from Manager on 6 Jun 2018
Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2018
Response from Mark Vetter on 22 May 2018
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ms.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
Great and friendly staff, Villa was amazing!! Just wonderful and Pizza place they recommend was delicious!! We are returning for sure.
Stayed 1 night in May 2018
Response from Mark Vetter on 15 May 2018
Thank you for your great feedback. We'll look forward to hosting you again in the future!

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mark V. on 8 May 2018
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mark Vetter on 16 Apr 2018
Thank you for providing us with your valuable feedback. We're pleased to hear you had a great visit and hope to have you join us again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value, Convenience, and Comfort in Beaver Creek
It was spacious, well-designed, and perfect for our needs. The decor was woodsy and contemporary, and the master suite was cozy and comfortable. We each had our own bedroom and bathroom but could share the living area and kitchen. The beds and linens were great. I really appreciated the whirlpool tub in the master suite, and my friend liked the access to the gym in the Avon Rec Center. Free parking was an extra money-saving benefit. It’ll be my go-to hotel in Avon, and I’m looking forward to my next visit.
Stayed 1 night in Mar 2018
Response from Mark Vetter on 25 Mar 2018
Thank you for providing us with your great feedback. We're pleased to hear you had a wonderful visit and will look forward to hosting you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SOOOOOOOOOOOO much better than a hotel room. The space was perfect so the kids could spread out. We also had a nice kitchen and great area for movie night. The kids also loved the Avon Rec center. Great trip...we'll be back!
Stayed 1 night in Mar 2018
Response from Mark Vetter on 17 Mar 2018
Thank you for your great review. We're very happy to hear that you had a wonderful visit with us and we'll look forward to having you join us again in the future!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully decorated and upgraded unit. Lots of space. Great value for the location and busy tourist season.
Stayed 1 night in Feb 2018
Response from Mark Vetter on 17 Mar 2018
Thank you for your great review. We're pleased to hear you had a wonderful visit and we hope to have you join us again in the future!

8/10 Good

Terry

Liked: Cleanliness, staff & service, room comfort
Nice property, needs better maintenance.
Clean well appointed condo. Pricey, but probably average for area. The main problem was that the property information stated it had a DVD player, and it did, but was not plugged in, and didn't even have a cable running to the TV. I can figure out most tech issues with video systems, but after messing with it for 30 minutes I came to the conclusion that the DVD player was just toast. Had to call a maintenance guy in. After another hour or so we finally had a new DVD player. However after a long day already, it was pretty much too late to watch a movie. Bummer. Everything else was pretty much in tiptop shape, so I don't know why they neglected the electronics. Almost two hours of our already short night wasted.
Stayed 1 night in Feb 2018
Response from Mark Vetter on 17 Mar 2018
Thank you for providing us with your valuable feedback regarding your recent stay with us. I apologize for the issue you encountered in our villa and will touch base with our maintenance team to prevent issues like this in the future. I'm pleased to hear overall you had a great visit and we hope to have you join us again in the future!

10/10 Excellent

adam , upstate NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Last minute room find yielded a wonderful surprise. Requesting this place again Thanks
Stayed 1 night in Dec 2017

10/10 Excellent

kimbetly, denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly helpful staff at Sheraton
Beautifully renovated unit; would definitely choose again when I could enjoy w my family! I booked during the work week for myself while working in the area on business... very pleased!
Stayed 2 nights in Dec 2017

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING!
AMAZING! Most gorgeous place we've ever stayed! We didn't want to leave!!
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
I was passing through Avon and was looking for a one night stay at any hotel. This was the only thing available. I was pleasantly surprised. Beautiful condo very clean I felt right at home. It was nicer than many high end hotel suites I have stayed in. The condo was recently remodeled and felt brand new. I would strongly recommend it to anyone especially a family due to its size.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. Would stay again. Have a family of five. Hotels are to small for us and we don't always have the money for another room.
Stayed 1 night in Sep 2017