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Reviews of City Lodge Hotel Umhlanga Ridge

3 out of 5
City Lodge Hotel Umhlanga Ridge
2 Palm Boulevard, Umhlanga, KwaZulu-Natal

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 243 reviews" "
Rating 8 - Good. 93 out of 243 reviews" "
Rating 6 - Okay. 18 out of 243 reviews" "
Rating 4 - Poor. 8 out of 243 reviews" "
Rating 2 - Terrible. 5 out of 243 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Shelley

Business traveller
Noisy
Stayed 1 night in Jan 2024
Response from Okkie Brits, General Manager on 31 Jan 2024
Thank you for kindly completing our online survey and we sincerely appreciate the extra time you took to offer some valuable feedback. Thank you for your constructive comments which have been referred to the team at the hotel for their appropriate action.We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

8/10 Good

Musa

Stayed 3 nights in Dec 2023
Response from Okkie Brits, General Manager on 31 Jan 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Vimal

Stayed 1 night in Jan 2024
Response from Okkie Brits, General Manager on 31 Jan 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Okkie Brits, General Manager on 31 Jan 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Bekinkosi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Okkie Brits, General Manager on 31 Jan 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Phumelelani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Lodge umhlanga
Our stay was excellent, the hotel location was great, friendly staff. The room was clean they even allowed us to change rooms to a more spacious room with great view
Stayed 3 nights in Dec 2023
Response from Okkie Brits, General Manager on 31 Jan 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 Okay

Mzimasi

Stayed 7 nights in Dec 2023
Response from Okkie Brits, General Manager on 31 Jan 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Moses

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Okkie Brits, General Manager on 2 Jan 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 Okay

Muhammad

Business traveller
Liked: Cleanliness
Stayed 5 nights in Nov 2023
Response from Okkie Brits, General Manager on 2 Jan 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Sandiso

Stayed 1 night in Nov 2023
Response from Okkie Brits, General Manager on 2 Jan 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Sifiso

Stayed 2 nights in Nov 2023
Response from Okkie Brits, General Manager on 24 Nov 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Renuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Okkie Brits, General Manager on 9 Nov 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Okkie Brits, General Manager on 24 Oct 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 Good

Achero

Stayed 2 nights in Oct 2023
Response from Okkie Brits, General Manager on 17 Oct 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

2/10 Terrible

Sandile

Stayed 1 night in Sep 2023
Response from Okkie Brits, General Manager on 2 Oct 2023
Thank you for kindly completing our online survey and we sincerely appreciate the extra time you took to offer some valuable feedback. We are unfortunately not aware what your specific issues was, and would be a happy to look into the matter if we had more details.We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

8/10 Good

S

Stayed 1 night in Jul 2023
Response from Okkie Brits, General Manager on 1 Aug 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 2 nights in Jul 2023
Response from City Lodge Umhlanga - Johna Pillay on 16 Jul 2023
Good Day Thank you for the feedback , hope to see you back, enjoy your day

10/10 Excellent

Latanya

Stayed 1 night in Jun 2023
Response from Okkie Brits, General Manager on 8 Jul 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 Good

Gulam Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Okkie Brits, General Manager on 9 May 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with friendly staff
Stayed 2 nights in Apr 2023
Response from Okkie Brits, General Manager on 5 May 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

4/10 Poor

Fred

Stayed 1 night in Feb 2023
Response from Okkie Brits, General Manager on 3 Mar 2023
Thank you for taking the time to review our property. We are naturally disappointed that you rated us so low and would like to have a better understanding what did meet your expectations. We sincerely hope that we will be able to welcome you back to one of our hotels in the not too distant future.

10/10 Excellent

Fazila

Stayed 2 nights in Jan 2023
Response from Okkie Brits, General Manager on 30 Jan 2023
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our hotels in the not too distant future.

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Okkie Brits, General Manager on 30 Jan 2023
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our hotels in the not too distant future.

10/10 Excellent

govindram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great value for money.
Response from Okkie Brits, General Manager on 18 Jan 2023
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and look forward to welcome you back to one of our hotels in the not too distant future.

8/10 Good

Gilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Okkie Brits, General Manager on 18 Jan 2023
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and look forward to welcome you back to one of our hotels in the not too distant future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Okkie Brits, General Manager on 27 Oct 2022
We were very pleased to note that you rated us highly.We will continue with our commitment to kindness and service excellence and hope to welcome you as our guest to our hotels again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Jun 2022
Response from City Lodge Umhlanga - Johna Pillay on 19 Jun 2022
Good Day Thank you for the feedback , hope to see you back , enjoy your weekend

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
This is my first time ever lodging at City Lodge and I am very impressed. Although not like a 5-star hotel, their service is beyond 5-star. It is sterling. I will lodge here again and again!
Stayed 4 nights in May 2022
Response from City Lodge Umhlanga - Johna Pillay on 19 Jun 2022
Good Day Anthony Thank you for the feedback , hope to see you again , enjoy your day . Kind Regards

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Need more staff at reception to improve service.
Stayed 2 nights in May 2022
Response from Okkie Brits, General Manager on 20 Jun 2022
Thank you for taking the time to review our property. Thank you for you additional comments. We are not sure what the exact context is of your staffing comment, but we will look into the matter.

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Across from Gateway! location, locaton, ...
Hotel room was very comfortable and in excellent condition. Bedding, bathroom, furniture were all great. Wifi was ok but not capable of video. TV channels were limited. Very quiet on top floor room, as I was on the back and not facing Gateway. Location was fantastic - I walked across the road to Starbucks for breakfast rather than eat at the hotel. Parking is not marked and I could not find it before checking in. Staff were always helpful, but reception needs some work compared to other City Lodges I have stayed at. I stayed here because the price was good and it was not possible to get any closer to Gateway, while still being close to the rest of Umhlanga.
Stayed 2 nights in May 2022
Response from Okkie Brits, General Manager on 16 May 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stray. We have taken note of your additional comments. We hope to welcome you back to one of our hotels in the not too distant future.

10/10 Excellent

Francis

Stayed 3 nights in Apr 2022
Response from Okkie Brits, General Manager on 28 Apr 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our properties in the not too distant future.

10/10 Excellent

A

Stayed 2 nights in Mar 2022
Response from City Lodge Umhlanga - Johna Pillay on 2 Apr 2022
Good Day Thank you for the feedback , enjoy your day . Kind Regards City Lodge Umhlanga

6/10 Okay

MAHOMED

Stayed 1 night in Mar 2022
Response from Okkie Brits, General Manager on 29 Mar 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our properties in the not too didtasnt future.

10/10 Excellent

Maria Dorethea

Stayed 1 night in Mar 2022
Response from Okkie Brits, General Manager on 18 Mar 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stay. We hope to see you back again at one of our hotels in the not too distant future.

8/10 Good

Vasuthdaven

Stayed 5 nights in Feb 2022
Response from Okkie Brits, General Manager on 3 Mar 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our hotels in the not too distant future.

10/10 Excellent

David

Stayed 1 night in Feb 2022
Response from Okkie Brits, General Manager on 22 Feb 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our properties in the not too distant future.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Okkie Brits, General Manager on 17 Jan 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our properties in the not too distant future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Good Stay
Stayed 4 nights in Dec 2021
Response from City Lodge Umhlanga - Johna Pillay on 6 Jan 2022
Good Day Thank you , enjoy your day . Kind Regards Johna Pillay

8/10 Good

Dr Vincent G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for families with small children
Stayed 3 nights in Dec 2021
Response from Okkie Brits, General Manager on 31 Dec 2021
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our properties in the not too distant future.

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Okkie Brits, General Manager on 17 Dec 2021
Thank you for taking the time to review our property. We hope to see you back at one of our hotels in the not too distant future.

2/10 Terrible

Dinesha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please note this hotel was already fully booked before booking was done on Hotels .com
Stayed 1 night in Nov 2021
Response from City Lodge Umhlanga - Johna Pillay on 28 Nov 2021
Good Day Thanks for your email , please note the guest did not come to the hotel , the three booking were processed for arrival , Donna the agent from expedia phoned to say guest arrived and the hotel was full , I made her aware that no guest from the reservation made have arrived at the hotel , she said can we cancel one room from the three reservation which we did , told her we will charge no show if the the other two reservation do not not arrive which was acknowledged by both.I told her to explain to the guest regarding our conversation . Kind Regards

8/10 Good

JC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit disappointed this time round
We have always stayed at this property in the past as they have friendly staff, comfortable clean rooms/bathroom and a great new Cafe. However on Saturday evening at 1 am the people next door started making a noise with loud music and loud conversation/laughter. When we asked them to tone it down they just carried on. We then asked the hotel for assistance and the security guard went to speak to them. They proceeded to threaten him whereafter we requested to be moved (in the middle of the night) to another room. The hotel granted this but I feel we should not have been inconvenienced, the hotel should have moved them/ thrown them out or alternatively called the police (as the guard was threatened). Hotel guests should not have to figure out how to get a good night's sleep, the hotel should ensure this, afterall we paid to stay there. My concern is this, should there not be a night /senior manager on duty at night for situations like these? The poor receptionist and security guard were no match for these selfish people. Other than that, a nice clean hotel.
Stayed 2 nights in Nov 2021
Response from Okkie Brits, General Manager on 17 Nov 2021
We are sorry that your stay was inconvenienced due to other guests that does not have consideration for others. Thank you for your constructive feedback. I can report that these guest were indeed asked to leave our hotel a bit later by our night auditor, which they did. These guests has also already been blacklisted from our hotels. We look forward to welcome you back to one of our hotels in the not too distant future.

8/10 Good

V N

Stayed 5 nights in Oct 2021
Response from Okkie Brits, General Manager on 30 Oct 2021
Thank you for taking the time to review our property. We are happy that you enjoyed your stay and hope to welcome you back to one of our hotels in the not too distant future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Lodge Hotel Umhlanga Ridge
The staff are so helpful and friendly - well done to all of them. The location as also an attraction for me as I park my car in the hotel on-site parking and walk across to Gateway.
Stayed 1 night in Oct 2021
Response from Okkie Brits, General Manager on 30 Oct 2021
Thank you for taking the time to review our property. We are happy that you enjoyed your stay and hope to welcome you back to one of our hotels in the not too distant future.

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Okkie Brits, General Manager on 28 Sept 2021
Thank you for taking the time to review our property. We are glad that you enjoyed your stay, and hope to welcome you back to one of our properties in the not too distant future.

10/10 Excellent

Zinhle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Apr 2021
Response from Okkie Brits, General Manager on 30 Jun 2021
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and we hope to welcome you back to one of our hotels in the not too distant future.

8/10 Good

Bhimsen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Okkie Brits, General Manager on 8 Jun 2021
Thank you for your review. We are glad that you enjoyed your stay and hope to welcome you back to one of our hotels in the not too distant future.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Horrendous check-in process
45 minutes to check-in!!! The lady at the front desk was completely untrained and slow. We needed to check in quickly to get some rest to continue our journey in the morning. The check in was very unpleasant and we will NOT support this establishment again.
Stayed 1 night in Apr 2021
Response from Okkie Brits, General Manager on 28 Apr 2021
We are naturally disappointed that the check in process was not efficient. Thank you for your constructive feedback. We will share this with the team to ensure the necessary corrective steps are taken. We hope to welcome you back to one of our hotels in the not too distant future.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Okkie Brits, General Manager on 22 Apr 2021
Thank you for your positive review. We are glad that you enjoyed your stay, and hope to welcome you back to one of our hotels in the not to distant future.