Search Ugena hotels

"Excellent location and beautiful property"

"Location, location. That’s what this hotel is about. Its location is right on Grand Via and within walking distance to all the major attractions in Madrid. Furthermore, grocery, Carrefour, is right below. "

"Nice hotel"

"The breakfast was A+ and the location couldnt be any better."

"The hotel is on the Gran Via , an excellent location. Our room is spacious and great condition with balcony. We were able to see st. Patrick parade on the Gram Via from our balcony and window ( down on the street) . Room is very clean and comfortable. Wash room is great too . We like our room and vacation very much. Breakfast is 24€ per person, but nearby has a lot of eateries! "

"I rarely write negative reviews, but our recent stay at this Madrid hotel was so horrendous that I feel obligated to warn others. Calling our room a "deathtrap" is honestly an understatement. Here is a breakdown of our nightmare experience: • Unlivable Conditions: They crammed four of us into a shockingly tiny 100-square-foot room. To make matters worse, there was absolutely no working HVAC. With four bodies in such a small space and zero air circulation, the room was genuinely suffocating. • Dismissive Service: Desperate for some air, we went down to the front desk to ask why the climate control wasn't working. Instead of an apology, a fan, or a room change, the staff was entirely unhelpful. Their grand solution? "Just open the window." • The Final Insult: The window they pointed to opened directly over a main street that is deafeningly loud 24/7. When we pointed out that the constant traffic and street noise would make sleep impossible, the front desk actually handed us cheap foam earplugs so we could "keep the window open." Between the suffocating heat, the claustrophobic quarters, and the sheer audacity of the staff offering earplugs instead of basic ventilation, this was easily one of the worst hotel experiences I've ever had. Do yourself a favor and book literally anywhere else in Madrid."

"Everything was spotless, smelled really good "

"Excellent"

"The staff was attentive, friendly, prompt and accommodating. Breakfast was very good and room clean. "