Welcome to Your Exclusive Tulum Retreat at Xalet!
Discover Mayankey’s luxurious sanctuary, nestled in a rare Tulum development where nature, comfort, and sustainability come together. This one-of-a-kind property offers a private cenote, serene lagoon pools, and breathtaking views—all designed to preserve and protect the region’s natural beauty. Whether you're seeking a romantic getaway, a solo retreat, or a peaceful space to work remotely, this is the perfect escape surrounded by tropical splendor.
⭐ Key Features:
• Secret, Private Cenote (Building Amenity)
• Rooftop Pool with Sun Beds and Lounge Area (Shared)
• Multiple Lagoon Pools
• Expansive Gym with modern equipment & Spa
• Lush Running Trail
• Free Garage Parking
• High-Speed Wi-Fi
• Bathroom Essentials & Towels Provided
• Coworking Space
• 24/7 Security & In-Unit Safe
⭐ Included Amenities
• Premium bed linens & shower towels
• Hairdryer, iron & ironing board
• Washing machine & detergent
• Air conditioning
• High-speed fiber optic internet
• Smart TV with international channels & streaming access (Netflix, etc.)
• Fully equipped kitchen
• Minimalist décor
• Complimentary toiletries
• Clothes hangers
• In-unit safe
⭐ Shared Building Amenities
• Free, secure parking in a gated complex
• 24/7 security & concierge services
• Access to a private natural cenote within the complex
• Outdoor lounge areas with hammocks & terraces
• Sun loungers for relaxation
• Fully equipped gym
• Rooftop infinity pool with lush green spaces
🤝 Guest Communication
We’re here to make your stay smooth and enjoyable. Our team is available to assist you between 8:00 AM and 5:00 PM, and we aim to respond to all messages promptly during these hours.
📞 Emergency Support (After Hours)
For urgent issues outside of regular hours—such as lost keys, major maintenance problems (plumbing/electrical), or safety concerns—you’ll receive an emergency contact number at check-in.
Please note: this number is strictly for emergencies only.
🕐 Non-Urgent Requests After Hours
If you message us after 5:00 PM about a non-urgent matter, we’ll get back to you first thing the next morning. Thanks for your understanding!
If there’s anything you need to enhance your stay, don’t hesitate to reach out.
We’re happy to help!
Discovering Tulum
Tulum is where jungle meets sea—a unique blend of natural beauty, eco-conscious living, and bohemian charm. Whether you're here to unwind on white-sand beaches, explore ancient ruins, or indulge in local flavors, Tulum has something for every kind of traveler.
Exploring the area is part of the experience. From beachfront bike rides to jungle adventures and cenote swims, there’s something new to discover every day.
We’re also happy to connect you with our trusted concierge partner for transportation, activities, or custom local experiences like beach club reservations and guided tours. (Please note: Concierge services are offered by a third-party and are not directly affiliated with us. Kindly refrain from including them in your Airbnb review.)
What to Expect:
Boho Vibes & Eco Spirit
Tulum is known for its artistic, free-spirited energy. The town attracts a mix of locals, expats, and travelers who value wellness, creativity, and sustainability.
Yoga & Wellness
Tulum is a global wellness destination, filled with yoga studios, retreats, and beachside spas.
Prefer to stay in? We also offer private yoga sessions right at your unit—just ask us to book it for you! It’s the perfect way to ground yourself in the comfort of your space.
Nature & Adventure
Swim in turquoise cenotes, explore the Sian Ka’an Biosphere, or bike through lush jungle trails. Nature is everywhere here.
Beaches
Tulum’s Caribbean coastline offers soft white sand, clear blue water, and chic beach clubs—perfect for soaking up the sun or spending a full day in barefoot luxury.
Mayan Ruins
The Tulum Ruins sit dramatically on a seaside cliff and are a must-see for history lovers and photographers alike.
Food & Drink
From street tacos to fine dining, Tulum’s food scene fuses fresh, organic, and local ingredients with international flair.
Nightlife
Stylish beach bars, curated cocktails, and music under the stars—it’s more laid-back luxe than wild party, but unforgettable all the same.
Shopping
Wander through boutique shops filled with handmade fashion, artisan jewelry, and boho-chic home décor.
Safety
Tulum is generally safe, but as with any destination, be mindful of your surroundings and secure valuables when you're out.
⭐ Elevate Your Tulum Experience
Welcome to your luxury retreat—where modern comforts meet the raw beauty of the jungle and sea. From sun-soaked beaches to sacred ruins, Tulum is a destination like no other. We’re here to help make it unforgettable!
⭐ Concierge Services
Our trusted concierge partner is available to help you customize your stay with services such as:
• Airport Transfers
• Private Chef Experiences
• Special Occasion Decorations
• Bike, Scooter & Car Rentals
• In-Home Massages
• Grocery Runs
• Personalized Tours & VIP Experiences
Please note: These services are provided by a third-party and are not affiliated with your Airbnb booking. We kindly ask that you refrain from mentioning them in your Airbnb review.
⭐ Discover the Magic of Tulum
• Cenotes – Swim, snorkel, or dive in these crystal-clear freshwater pools unique to the Riviera Maya.
• Historic Sites – Explore nearby Mayan ruins for a blend of history, culture, and breathtaking views.
• Beaches – Tulum's white-sand coastline offers a perfect mix of tranquility and vibrant beach club life.
⭐ About the Area
Tulum is a rapidly growing destination surrounded by nature—here are a few things to keep in mind:
• Ongoing Development – Some construction may occur nearby during the day. We do our best to ensure it doesn’t affect your experience.
• Shared Spaces – Certain amenity areas are still being finalized, but remain open and enjoyable.
• Jungle Setting – Utility interruptions (like water or power outages) can happen occasionally in this region. Thank you in advance for your patience if they do.
⭐ Nature & Wildlife
Because our homes are nestled in the tropical jungle, occasional encounters with insects or wildlife are possible—even indoors. While we treat the space regularly, a 100% bug-free environment isn't realistic in this climate.
If anything feels uncomfortable, just let us know—we’re here to help.
⭐ Relax, Explore & Enjoy
We hope you fall in love with Tulum’s magic, from its natural beauty to its cultural depth. Should you have any questions during your stay, we’re always just a message away.
Thank you for choosing our home—we’re honored to host you in paradise.
🏡 Welcome to Our Home
We’re excited to host you and want to ensure a smooth, relaxing stay. Please review the guidelines below to help keep things easy and enjoyable for everyone.
📍 Arrival & Access
● Check-in: After 3:00 PM
● Check-out: By 11:00 AM (Late check-outs may result in fees or removal.)
● Use the Google Maps link and directions provided inside your guest portal for accurate navigation. Other apps may cause delays or misrouting.
● Only the primary guest may hold keys or access codes—do not share or duplicate them.
🤫 Conduct & Respect
● Quiet hours: 10:00 PM – 8:00 AM. Please respect your neighbors.
● No parties or unregistered guests. Let us know in advance if you’re expecting visitors.
● No smoking or vaping indoors. A fine of up to $200 USD applies if violated.
● Pets are not permitted unless approved in writing before your stay.
🧹 Cleanliness & Property Care
● Please don’t move furniture—keep everything in place.
● Avoid using white towels for makeup removal. Stains from makeup, wine, coffee, etc. may result in replacement fees.
● If there are any breakages, damages, or an excessive mess beyond what’s considered normal use, a cleaning or repair fee may apply. Please just let us know if anything happens.
⚡ Utilities & Services
● Help us conserve energy: Turn off A/C and lights when you’re not in the unit.
● Use your own logins for streaming services. Please don’t purchase additional content and remember to log out before checkout.
● Our unit contains a digital inventory—missing or damaged items may result in replacement charges.
🚫 Restricted Areas & On-Site Policies
● Private or storage areas are off-limits. Unauthorized access may lead to fines or eviction.
● If your building has security or a front desk, please follow their instructions. Each complex has its own set of rules, which we don’t personally create. If you're unsure about anything, check with the front desk or feel free to ask us directly—we’re happy to clarify.
🤝 Concierge Services
We offer access to a trusted third-party concierge partner for tours, rentals, airport transfers, and more.
Please note:
● These services are not provided directly by us.
● We kindly ask that you don’t mention concierge services in public Airbnb reviews.
● For questions or concerns, reach out to the concierge directly or ask us—we’re happy to assist.
Thank you for your care and cooperation.
If you need anything during your stay, don’t hesitate to reach out—we’re always here to help!
The MayanKey Team
➡️ DIRECTIONS TO XALET TULUM
Whether you're arriving from Cancun International Airport or the new Tulum International Airport, follow the steps below to reach your unit easily and without confusion:
✈️ From Cancun International Airport (CUN)
1. Exit the Airport Toward Highway 307
After picking up your rental car or shuttle, follow signs for Carretera Cancun –Tulum (Highway 307) heading south.
2. Drive South on Highway 307
Continue for approximately 1.5 to 2 hours (about 120 km / 75 miles), depending on traffic.
You’ll pass Playa del Carmen and a few smaller towns.
3. Approach Tulum
As you enter Tulum, look for a large intersection with a Super Aki supermarket on the corner.
Turn left onto Avenida Coba.
4. Continue on Avenida Coba
Drive approximately 1km along Avenida Coba.
