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Reviews of Staybridge Suites Tucson Airport, an IHG Hotel

3 out of 5
Staybridge Suites Tucson Airport, an IHG Hotel
2705 E Executive Dr, Tucson, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 286 out of 467 reviews" "
Rating 8 - Good. 112 out of 467 reviews" "
Rating 6 - Okay. 36 out of 467 reviews" "
Rating 4 - Poor. 15 out of 467 reviews" "
Rating 2 - Terrible. 18 out of 467 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Christa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like the updated rooms and my room was clean. Not to the fault of the hotel, but both nights I stayed, the room across the hall was partying very loudly until early in the morning. There was also outside noise from a group hanging out. However, I discovered I could run the fan low and constant on the AC. I fell asleep quickly after that. Even though it doesn’t look great on the first floor with all the construction, I didn’t hear any of it and I know it will look great once it’s complete. I would definitely stay here again.
Stayed 2 nights in Apr 2024

2/10 Terrible

jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was closed and they did not notified us before hand
Stayed 1 night in Mar 2024

2/10 Terrible

HELDER HENRIQUE DE

Business traveller
Disliked: Amenities, property conditions & facilities
The property is under renovation with construction work happing _in_ the hotel. Laundry was no unavailable during most of my staying. On the other hand the staff is doing an excellent working keeping the rooms clean and tidy.
Stayed 8 nights in Mar 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
The room was wonderful and the breakfast the next day was terrific. The young man who checked us in was very respectful and attend to every question we had.
Stayed 1 night in Mar 2024

10/10 Excellent

Genelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, amenities
In the middle of a remodel so you had to deal with construction issues.
Stayed 8 nights in Mar 2024

8/10 Good

Daniel

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I wished we would have been advised that the hotel was going under major renovations. we found equipment in the halls, loud banging from the workers. Our room itself was pretty nice and ample space.
Stayed 4 nights in Feb 2024

8/10 Good

Janet

Travelled with partner
Liked: Staff & service
Breakfast was good Remodeling was still dirty
Stayed 1 night in Feb 2024

4/10 Poor

Garrett

Stayed 1 night in Feb 2024

10/10 Excellent

Omar

Stayed 1 night in Dec 2023

6/10 Okay

Randall

Stayed 7 nights in Dec 2023

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Alma De La

Stayed 1 night in Oct 2023

8/10 Good

Janet

Stayed 2 nights in Sep 2023

10/10 Excellent

Hala, Titusville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though the hotel was being renovated room was updated, clean and quiet. Very spacious.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lillian

Stayed 1 night in Sep 2023

6/10 Okay

Linda

Business traveller
Disliked: Cleanliness, property conditions & facilities
Front desk very friendly. Room run down with chipped paint, leather peeling off chair. No daily cleaning unless you ask, which I did and they did bare minimum (no vacuum for example, just hung up towels and changed trash). For $150 a night I expected more
Stayed 2 nights in Aug 2023

10/10 Excellent

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great! All the staff were very friendly and the cleanliness was amazing.
Stayed 3 nights in Aug 2023
Response from Denise on 29 Aug 2023
Cindy,Thank you for taking the time to tell us your experience at Staybridge Suites Tucson Airport. Please know your feedback is extremely valuable to us.

2/10 Terrible

Maria Angel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Customer Service or support
Not clean. Floors were dirty Bathroom had issues with toilet Booked online for 7 people but arrived with only 5 people and still had to pay extra guest fee! Not staying here again or booking anything through hotels.com
Stayed 1 night in Aug 2023

6/10 Okay

ANNA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was very very smelly. We opened the windows and it was still bad. We stayed there for 2 nights and the smell was present the entire time. The bathroom floor was dirty. The hallways were in dire need of work. They also had some construction going on. The breakfast on saturday was ok. However sunday morning it was not good at all. Very disappointing
Stayed 2 nights in Aug 2023

6/10 Okay

Victor, Phoenix

Travelled with family
Liked: Cleanliness
There’s on going construction so it was difficult to truly appreciate the appeal of the place other than it’s secluded location making it a quiet spot to stay .
Stayed 1 night in Aug 2023

4/10 Poor

Ashley

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Frustrating
The lady at check is was rude, and not just with me. They didn’t give me the room I paid for, gave me a much smaller one and still charged me the same price, then had the nerve to come to my room talking about there is no way this many people are staying here very rude until I told her I paid for a bigger room and didn’t get it, then she changed it up saying well there is a pull out bed etc.. there air conditioning was horrible and when she came to my room to fix my tv she knocked the ac on its unit and left it like that. The pool area however was very nice..
Stayed 1 night in Jul 2023

6/10 Okay

Jose, CHULA VISTA

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property is like in renewal process! The suite needs some improvements, overall is Ok, but there’s a lot areas to improve.
Stayed 4 nights in Jul 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was just renovated and very nice
Stayed 1 night in Jul 2023

6/10 Okay

Jeremiah

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
The property was good. When you arrive it looks amazing. The staff was nice and love the room layout. There was construction going on, wasn't crazy about that because you had to walk through it to get to one room and it was behind a plastic bag curtain which seemed unsafe for the young lady I had staying there. But they graciously moved her room with just one friendly call. The other room was updated and beautiful which made me compare it to the room i was in that was very outdated, couch was old and gross. Stains were in the carpet and barstools and dog food was left on the kitchen floor. Other than that everything was really good. Pool area was amazing, just needed to be better monitored at night because people were openly doing inappropriate things out there where people could see from their room windows and the lobby area. My small children went to look at the wonderful fire effects and i had to immediately turn them away. It was horrifying as a parent.. Breakfast was always great and yummy. The woman there making it every morning was sweet, kind, and a joy. She had no problem getting people what they needed without hesitation. The stay was bitter sweet. Would I come back and stay again? Possibly Yes, after upgrades are complete and there is a more secure way to ensure my family can stay there all together without the possibility of being exposed to something they shouldn't.
Stayed 5 nights in Jun 2023

10/10 Excellent

Lorraine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay! The lady in the AM serving breakfast or helping was amazing! She was so kind and helpful to me and my family!
Stayed 2 nights in Jun 2023

4/10 Poor

NATALIA

Stayed 1 night in Jun 2023

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Elsa

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Horrible customer service
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly and helpful, rooms comfortable and clean, would stay again.
Stayed 2 nights in Apr 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, breakfast was good with lots of options, pool area was very nice!
Stayed 7 nights in Mar 2023

10/10 Excellent

Venessa

Stayed 2 nights in Apr 2023

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Martina

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf trip.
We had a great trip. The room checked all the boxes. We went to golf and found it a short drive to great courses. Will stay here next year.
Stayed 8 nights in Jan 2023

10/10 Excellent

Giovanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, comfortable, clean and very attentive staff. Great breakfasts!

2/10 Terrible

Jorge

Stayed 1 night in Dec 2022

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Annabelle, Nuevo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was awesome; room cleanliness and the fact that I slept like a baby in the bed was priceless.
Stayed 3 nights in Sep 2022

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
We had a good time and appreciate how the staff accomodated us with our stay. The only thing that was needed was a nice grassy pet friendly area.
Stayed 2 nights in Sep 2022

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Sep 2022

10/10 Excellent

Brandon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2022

4/10 Poor

Patricia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I like the staff was caring and concerned about my issues.
Stayed 3 nights in Aug 2022

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
U of AZ move-in
Friendly, efficient staff Clean rooms and bathrooms Quiet Comfortable beds and pillows 3 minutes from airport but no noise! Great breakfast and outstanding muffins!!
Stayed 3 nights in Aug 2022

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing and April at the front desk was extremely friendly and knowledgeable. Thank you April!!
Stayed 1 night in Aug 2022

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They do good!!
Beautiful place to stay thats very nice and comfortable!
Stayed 2 nights in Aug 2022

10/10 Excellent

Nyall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This is an excellent hotel. I had an issue with the hot water, or lack thereof, but the manager quickly rectified the situation. Also, I found the breakfast a cut-above most hotels.
Stayed 2 nights in Jul 2022

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was clean and staff friendly but jacuzzi did not work and movie theater was not open and available
Stayed 1 night in Jul 2022

10/10 Excellent

Dee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Jul 2022