Family Hotels & Resorts in Troy from NZ$116

"Wonderful first time stay at this hotel. We will be back. Only suggestion would be for the meat selection at breakfast buffets it was slightly over cooked each day. "

"There were lots of families in the hotel for spring break; the breakfast room was packed - couldn’t get a cup of coffee because the pot was empty. "

"Within walking distance of the Arch. Highly recommend!"

"Front staff desk was friendly. Pool is gross, not enough seating and always out of towels. Evening guest reception was odd but a nice gesture. Bartender very friendly. Breakfast selection was great! Employee at breakfast buffet scolded us for taking a long time (we did not take long, we were getting plates for 2 adults+3 kids). Valet took an hour to get our car - we used the text system and the valet desk said they didn't even have our car in the queue when we asked how much longer. He put us up next, but what the heck? Room size was excellent. "

"Clean room"

"FIrst off, call before you book! To: 1) Confirm all three of their elevators are actually working. During the trip, one was out of order the entire time. The second one, intermittenly down. The wait was consistently 15-20min. 2) Ask if they have ongoing events. The Masons event went into the weekend, followed by another that they failed to mention when we asked. The staff, depending on who you interacted with, was night and day. Either curt with you - the fromt desk - or actually kind and hospitable - very few people. The positive things, well, they were dwarfed by the disappointment. The last morning, we called at 7:30am and asked for a later checkout. Response: You can do 12pm. Then she abruptly ended the call. At 11am, a knock at the door saying it was checkout time. 11:30am, same thing. 11:45, another knock. Not soon after, a phone call from the front desk - the same rude staff member - stating "checkout was at 11am, you should have left already." When we tried to explain we talked to her earlier this morning, she said "there's no record of that here, so it wasn't approved." Then, another abrupt end to the call. Look elsewhere if you're hoping for a great experience. "

"We stayed overnight room was spacious clean upon check in staff was very welcoming i would definitely come back!!"

"Very clean. Staff was awesome! During busy times the breakfast can be a pain having to wait long times for waffles (especially if traveling with kids that insist on waffles). "

"When we arrived a little before check in we was told that no rooms where ready to come back after 4:30 and rooms should be available. The parking is bad due to the casino being across the parking lot they not only park in the casino area they also park in the hotel parking lot which makes it hard for the hotel guess to find parking. Especially handicap parking. When we finally got checked in everything was fine. The hotel has 24 hour check in which is convenient for travelers who does late night traveling. Check out was easy I enjoyed my stay but when I arrived home I had a charge on my account other then the 100.00 dollar deposit. I had a charge of over 250.00 that no one seems to tell me where the money went nor what the charge was for. So that's a battle I'm dealing with. I previously paid through a 3 party and I stated to the hotel this other charge is like yal charged me for that weekend stay when it was paid over a month ago. But like I stated no one can seems to know where the money went and why I have that charge on my bank account so Becareful when giving your card for the deposit."