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Reviews of Scandic Swania

3.5 out of 5
Scandic Swania
Storgatan 47-49, Trollhattan

Reviews

8.2

Very good

Rating 10 - Excellent. 341 out of 1005 reviews" "
Rating 8 - Good. 447 out of 1005 reviews" "
Rating 6 - Okay. 144 out of 1005 reviews" "
Rating 4 - Poor. 50 out of 1005 reviews" "
Rating 2 - Terrible. 23 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jens-Peter, Los Gatos

Travelled with family and small children
Liked: Staff & service, amenities
The rooms were poorly cleaned, and needed maintenance, part of the interior in the room was hanging loose off the walls, a board intended to protect a heater from being touched by children. No on-site parking. Parking in a parking garage across the street is expensive and seemed too small to fit the large mini bus we were driving. I had to walk 4 blocks to park at a aquatic center, parking there was cheap. Beautiful surroundings and a pretty town. I’m breakfast was ok, Lack of separate bread toppings for Gluten Free Bread is likely to cause cross contamination from other customers.
Stayed 1 night in Aug 2023
Response from Kristin on 31 Aug 2023
Hi Jens-Peter,thank yo for your feedback.I am sorry to hear that your experience of the room wasnt to your fully satisfaction and I have asked our houseman to have a look at the issues you explain. Also we have to be more attendant separating gluten free items from the rest of the breakfast.I hope you found a place to park your car even though you had to search some blocks away.I now wish you a nice rest of the week and most welcome back!Best regardsKristin

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Malin on 15 Aug 2023
Hi Sharon, Thank you for your review! We are glad you enjoyed your stay with us! Welcome back! Best regards, Malin

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience and good value for money. Nice view of Göta älv from window. Felt refreshing and clean with good facilities: breakfast options, swimming pool, gym & sauna, only fault was no kettle in bedroom, however after speaking to staff I found out that could have been accommodated. Staff were friendly and approachable. I highly recommend and would definitely revisit.
Stayed 1 night in May 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
A great and convient place to stay in Trollhättan. The staff were very helpful , pleasant and friendly.
Stayed 1 night in Mar 2023
Response from Kristin on 28 Mar 2023
Hi Susan,thank you so much for getting back to us with your review.We are happy to hear that you had a nice stay .Hope to see you again - most welcome back!Best regardsKristin

6/10 Okay

zico

Travelled with group
Liked: Cleanliness, staff & service
Its ok just they have to work on the parking issues
Stayed 3 nights in Feb 2023
Response from Kristin on 22 Feb 2023
Hi Zico,thank you for getting back to us with your feedback.We are glad to hear that you had a good stay with us.Regarding the parking situation we are working on getting an agreement with the owner of the parking house across the street. In the meantime we recommend the parking lots in the streets in the neighborhood. We hope to see you again, most welcome back !Best regardsKristin

10/10 Excellent

Hans, Glastonbury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the middle of Trollhättan.
Stayed 1 night in Aug 2022
Response from Kristin on 25 Aug 2022
Dear Hans,we are so glad to hear that you enjoyed your stay - thank you for letting us know!We hope you will be back soon - most welcome next time in Trollhättan!Best regardsKristin

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Laura

Stayed 3 nights in Feb 2022
Response from Samuel on 14 Mar 2022
Hejsan Laura, Tack så mycket för er feedback, kul att ni trivdes hos oss på Scandic Swania! Ni är hjärtligen varmt välkomna tillbaka! Med vänliga hälsningar, Samuel Scandic Swania

6/10 Okay

Anne

Stayed 1 night in Feb 2022
Response from Samuel on 27 Feb 2022
Hi Anne, Thanks for your feedback on you recent stay with us. We hope to see you soon again! Best regards, Samuel Swania

10/10 Excellent

Tatsuro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
想像以上に綺麗です
ホテル内と部屋はひ
Stayed 3 nights in Nov 2021
Response from Linda on 9 Dec 2021
レビューを書くために時間を割いていただきありがとうございます。あなたが私たちと素晴らしい滞在をしたと聞いてうれしいです。これをチーム全体で共有するようにしてください。またお会いしましょう！ Kind Regards

10/10 Excellent

ROBERT

Business traveller
Liked: Cleanliness, staff & service, room comfort
Ok for a night…
It was ok for a single night, difficult to get something to eat if you arrive on Sunday evening though- come prepared! Room was a little tired but clean and spacious.
Stayed 1 night in Nov 2021
Response from Samuel on 6 Dec 2021
Dear Robert, Thank you forsuch a great review, you're more than welcome back to us! Best regards, Samuel Scandic Swania

8/10 Good

Joel

Stayed 3 nights in Oct 2021
Response from Samuel on 8 Nov 2021
Dear Joel, Thank yo so much for such a great score, you're are more than welcome back! Best regards, Samuel Scandic Swania

6/10 Okay

Fanny

Liked: Staff & service
Disliked: Cleanliness
Okej rum, men väntar mig mer av scandic. Smågrejer mest, men fanns inte kylskåp, smutsigt dricksglas, fick be om kudde för fanns endast en mini osv.
Stayed 1 night in Aug 2021
Response from Samuel, Scandic Swania on 22 Aug 2021
Hejsan Fanny, Tack så mycket för er recension! Tråkigt att höra att er vistelse inte direkt levde upp till förväntningarna, har självklart fört vidare detta till berörda avdelningar. Vi hoppas ju naturligtvis att väljer att besöka oss igen! Med vänliga hälsningar,

2/10 Terrible

Dario

Stayed 1 night in Jul 2021

2/10 Terrible

Dario

Stayed 1 night in Jul 2021

8/10 Good

konstantin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Mikael on 8 Aug 2021
Tack för din review! Hälsningar,

10/10 Excellent

Maggie

Stayed 1 night in Jun 2021
Response from Mikael on 19 Jun 2021
Tack för din review, hoppas vi får se dig på Scandic Swania snart igen.

10/10 Excellent

Halldor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Mikael on 19 Jun 2021
Tack för din review. Det glädjer oss att du haft en så bra vistelse med oss här på Scandic Swania.

10/10 Excellent

Christophe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for business trip
Perfect.
Stayed 2 nights in Feb 2020
Response from Swania on 3 Mar 2020
Dear Christophe, Thank you for such a perfect review, we hope you choose to visit us in the future for business trips! Best regards, Samuel Höjer Scandic Swania

8/10 Good

Annika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Julia on 17 Feb 2020
Hej Annika, Tack för din fina bedömning efter er vistelse hos oss! Jag önskar er varmt välkomna tillbaka. Med vänlig hälsning Julia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from Swania on 3 Mar 2020
Hi, Thank you for your review, we hope you choose to visit us in the future! Best regards, Samuel Höjer Scandic Swania

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Great breakfast and room with a nice view of the river
Stayed 4 nights in Dec 2019
Response from Julia, Swania on 4 Feb 2020
Dear Michael, Thank you for your great feedback! I warmly welcome you back. Best Regards, Julia

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Julia, Swania on 2 Nov 2019
Tack för din fina bedömning! Jag önskar dig varmt välkommen tillbaka. Med vänlig hälsning Julia

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
One of the most modern hotel in the area, clean, comfortable. My only issue was that I reserve a room with Queen bed and got 2 twin beds, when telling this to the hotel service they told me I was upgrade to king bed but these 2 beds were not secure together and on wheels so if you moved during the night you ended up falling on the floor between them !!
Stayed 4 nights in Oct 2019
Response from Julia, Swania on 25 Oct 2019
Dear, Thank you for your feedback. We are glad to hear that you liked our hotel. But i'm so sorry to hear about the beds, I will talk to the houskeeping to secure that all of our beds are secure. Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room that overlooked the river which was very nice. Staff was very helpful. Room was clean with basic necessities provided. Breakfast was fabulous. One small disappointment was the pool. I had seen a picture of the hotel pool and had hoped to swim some laps. But the pool was very small so not much swimming possible. But it was all very clean.
Stayed 1 night in Aug 2019

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Iztok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quality of service
Stayed 3 nights in Jul 2019

6/10 Okay

Ewa

Liked: Room comfort
Disliked: Cleanliness, staff & service
We dont have aircondition.. dont clean rooms every
Stayed 4 nights in Jul 2019
Response from Christin, Scandic Swania on 30 Jul 2019
Dear Ewa, thank you for your review. Unfortunately we do not have AC. It is not a standard since it rarely is so warm. If you want us to clean your room, just tell us the evening before and we will. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idyllic location and stylish rooms
Very high quality for a three star, right in the middle of Trollhättan next to the canal, very stylish rooms, comfortable temperature, and the breakfast restaurant is 4 star plus.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, not so great fold out couches.
Although I am satisfied with the stay, I will not be staying there again. In our first assigned room, the safety latch on a window was broken. I know this because my 5 year old son opened the 3rd floor window all the way and called me into his room to show me. The beds for my children were good, but the fold out couch that was for me was very uncomfortable. The staff was very friendly and understanding and upgraded my room immediately. The room was nicer, but the fold out couch for me was more uncomfortable than the first. I didn't want to move all of our luggage again so we just toughed it out for the next 2 nights. The views from the hotel were wonderful. The breakfast buffet was outstanding. The area is beautiful. If you are planning a stay without children and have a bed to sleep on, you're stay should be just fine! They do advertise a pool... and it was very cold. I could not enjoy it. The gym and sauna were great.
Stayed 3 nights in May 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Trollhattan
Short stay but everything worked out well with friendly and helpful personel at both reception and restaurant. Excellant breakfast buffé.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel, in a nice part of town, friendly and helpful staff, only problems were parking and slow/broken elevators.
Stayed 9 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and central location. Could benefit from A/C in the summer months.
Stayed 1 night in Jul 2018

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed one night for business. Lovely hotel, great position next to canal. Staff pleasant and helpful. Unfortunately hotel restaurant not open Sunday nights. No option for room service. Couldn’t find aircon control in room. But very clean and comfortable, and great bathroom. Good standard and choice at breakfast.
Stayed 1 night in Jun 2018
Response from Veronica, Scandic Swania on 24 Jul 2018
Thank you Fiona for this review! Hope to see you back soon again! Best regards,

8/10 Good

Claus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Beside the parking ticket of 500sek the stay was nice.
Stayed 2 nights in Dec 2017
Response from Christin on 7 Jan 2018
Dear Claus, I am sorry for the trouble with the parking. We offer tickets for SEK 130 in the parking house across the street. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and pleasant hotel.
The hotel was very clean and reception staff were friendly and helpful. The room was spacious and bed was comfy. Breakfast was very good with lots of choice to choose from.
Stayed 1 night in Aug 2017

10/10 Excellent

Preben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its the place to stay - surroundings great and easy walk to ratings
Stayed 1 night in Aug 2017

8/10 Good

BRIAN ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not as represented on the website
This hotel is very close to the university and in a nice area to walk to the square and a little pedestrian area. They have breakfast included, and the breakfast is nice, but nobody said anything about breakfast when I checked in, so I didn't know for thee first two days -- until I asked. And the photos on the website are really misleading. There may be some rooms that look like this, but mine was not one of them. My room had really run down with worn out red carpet. If you stay there, make sure to specify that you want one of the newer rooms with hardwood floor. There also was no iron -- only a 1950's pants press. There was no refrigerator and not even a box of Kleenex. In addition, I had to change my reservation and delay my arrival by one day. I called hotels.com within the cancellation window -- about an hour before it expired. When I checked in no one said anything but after checking out and looking closely at my bill, I noticed I was charged for the first night as a "no show". I called hotels.com who said it was cancelled and they're working on getting my night's charge refunded, but if they had said something when I checked in, I might have noticed this charge and been able to try to deal with it before leaving Sweden.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Lovely location beside the canal, hotel was clean, warm (it was -14C outside) and comfortable. Staff were friendly and helpful. Lovely area for a short break, easily reached from Gothenburg by train (40 mins)

10/10 Excellent

Megan, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Views and Food
We stayed here while visting the Saab Museum. It was a great hotel. Great breakfast, the attached restaurant is very nice too. Room was overlooking the canal, which was very cool!

8/10 Good

Lynette, Seattle, WA

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel, great location
Very large room - well made up for family of 4. Sofa bed uncomfortable but regular twins were nice. Gorgeous view of river. Decent meal in the restaurant but all computers were down so service very slow and couldn't take payment (poor waitresses). Breakfast buffet fantastic - huge variety, fresh, clean.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with family
The stay was great with a nice room with all the necessary facilities. We also tried the small pool in the base ment and it was above expectations. The breakfast was good but could have included better juice alternatives.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice to stay
The hotel is nicely located next to a lake with wonderful scenery, accessibility to restaurants and jogging trials.