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"The front desk staff was awesome but Salvatore the bartender was surly No airport shuttle at a business hotel near the airport is a negative My room was on the 11th floor and the AC sucked. Windows wouldn’t open so I had to sweat it out"

"New hotel in Piacenza has excellent staff and clean/well appointed rooms. I few things that I noticed that have room for improvement. To enter the hotel requires a flight of stairs - which is cumbersome with luggage. I'm certain that a smoother entry could have been included in the major renovation that they completed to turn a civil building into a hotel. Also, the breakfast while welcome is poorly staffed. One person to check people in, clean up, stock food, and generally keep things in order. When I arrived multiple items were absent from the buffet and the poor girl running it seemed as if she was on the verge of tears. There needs to be another person to clear tables and deliver food. Lastly, and I guess I am an outlier here - but I find it dangerous to have the name of the hotel, the room number, and the code on a slip of paper. If the paper is misplace, or even just viewed by another person, they have full access to your room. I took a photo and destroyed the paper but it feels like a very peculiar way to keep guests safe. I would still recommend the property. It's easy to find, has free parking and the staff was lovely. "

"I felt very comfortable and warm as home. I really love this western traditional style. My room is very clean with fresh smell all the time. Breakfast is so delicious and various choices. All staff are so friendly and kind with always nice assistance being provided. I strongly recommend as your top choice for either business trip or family trip."

"easy to park and shops were good! "

"Everything is good "

"Everything was fine we basically used the hotel to sleep and shower, the only thing I didn’t like is that it was kind of far from Milan center and almost no option of restaurants around the area."

"Ho incontrato la signora Francesca alla reception ed è stata veramente un’esperienza fantastica come gentilezza ed umiltà."

"The staff were all 15/10. I spent 8 nights there with a collegue for work. Each shift was attentive, kind, and professional. They all are doing wonderful jobs. No complaints on the rooms or the bathrooms. Great overall experience and value. "

"Clean room, well maintained "