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Reviews of Sonder at The Liberty

3.5 out of 5
Sonder at The Liberty
1100 King Street West, Toronto, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 102 out of 165 reviews" "
Rating 8 - Good. 35 out of 165 reviews" "
Rating 6 - Okay. 12 out of 165 reviews" "
Rating 4 - Poor. 4 out of 165 reviews" "
Rating 2 - Terrible. 12 out of 165 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Runi

Travelled with group
Liked: Cleanliness, amenities
very clean, spacious, and modern
Stayed 1 night in May 2024

2/10 Terrible

Gloria

The construction, of course not your fault. Underground parking was awful. If you read myprevious comment comYou will understand you for parking and was charged at the lot also. Close to $75. I called your company in regard to this and was told tough luck. I am not impressed.
Stayed 3 nights in May 2024

8/10 Good

John, Markdale

Liked: Cleanliness, property conditions & facilities
All good except check in.
Stayed 1 night in May 2024

8/10 Good

Bridgette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Could use more clear instructions and infrmation regarding parking, other than that tit was a great stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 7 nights in May 2024

10/10 Excellent

Meenu

Liked: Cleanliness, property conditions & facilities
The property is at a great location, lots of good restaurants, grocery stores, parks and shopping. There is lots of public parking, car rental as well as city transit near by. The only problem was the noise from the railway lines that are behind the property. If you’re a light sleeper then you must bring ear buds.
Stayed 4 nights in May 2024

10/10 Excellent

framer

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
The room is not so secure. Anyone who has a key can enter. Thanks
Stayed 3 nights in Apr 2024

10/10 Excellent

Emilia Sofia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Me gustó mucho todo, el departamento muy bien equipado y limpio, la zona segura con supermercados cerca y restaurantes (el poutine de Liberty Eats está muy rico!) y el check-in y check-out super sencillo y conveniente a través de la app. Definitivamente volvería a ir y se lo recomendaría a otras personas.
Stayed 3 nights in May 2024

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
Great location, nice place. Close to transportation and lots of places to eat. Grocery store nearby.
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas Chiu Kit

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

2/10 Terrible

Alexandra

Liked: Cleanliness, property conditions & facilities
The description on Expedia lied about the proximity of the property to landmarks in the city. This place is basically in the suburbs and does not have public transport accessible to downtown, you will be getting Ubers constantly if you stay here. It takes several minutes to walk from your room to get out of the building with different elevators to take down different very long hallways.
Stayed 3 nights in Apr 2024
Response from Sonder on 8 May 2024
Hi Alexandra, we apologize for any misrepresentation regarding the property's location. Your feedback on the proximity to landmarks and transportation accessibility is valuable and will be addressed accordingly. We appreciate your insights as we strive to improve our guests' experiences. Thank you for bringing these issues to our attention. We hope to host you again.

2/10 Terrible

Michael, Dieppe

Disliked: Cleanliness, property conditions & facilities
This property has no personnel on site. When booking they took my money as a deposit and thereafter they were unable to register me to gain access to the room. They would not issue refund and said to deal with Expedia. I haven’t yet been able to get refund!
Stayed 5 nights in Mar 2024
Response from Sonder on 29 Apr 2024
Hi Michael, your feedback is important to us. While not all locations are fully staffed, our support team is available 24/7 to assist with any issues. Feel free to reach out with any questions.

6/10 Okay

Alessandro

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice apartment, good space comfortable bed, not much space for luggage, there is always only one luggage support available, the rest we have to leave in the floor. What i really did not like was the check in process that you go to a website to register but you have to put your phone number to receive a PIN number but for tourists that dont have a local SIM card, its impossible to continue with the check on process, also no one in person at hotel lobby to solve the problem, you have to dial to a number but how to dial if you dont have a local phone? It took me more than 45min to sort it out. So this really caused me some stress, do not reccomend and this should be explained in the expedia page.
Stayed 3 nights in Apr 2024
Response from Sonder on 17 Apr 2024
Hi Alessandro, your feedback is important to us. We're sorry the check-in process took longer than expected. All of the required steps are there for your safety as well as our own. If you have any questions, our support team is available 24/7 via phone, online chat, or email to assist with any issues. We hope to host you again and show you a better experience.

10/10 Excellent

Breanna

Travelled with partner
Liked: Cleanliness
Spacious rooms, loved the view!
Stayed 3 nights in Apr 2024

10/10 Excellent

Jill

Travelled with family
Liked: Amenities
The room was beautiful. It was quite clean and quite comfortable. Checking in and out was seamless. It had everything I wanted for a 5 night stay.
Stayed 5 nights in Mar 2024

10/10 Excellent

Zeev

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great option
Stayed 3 nights in Mar 2024

4/10 Poor

Pragni

Disliked: Cleanliness, property conditions & facilities
The unit itself was very badly lit and there were no instructions for coffee
Stayed 3 nights in Mar 2024
Response from Sonder on 13 Mar 2024
Hi Pragni, Thank you for staying with us. Your feedback is important to us, and we will relay your thoughts to our team. We hope to host you again.

8/10 Good

Paul

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Benjamyn

Stayed 8 nights in Feb 2024
Response from Sonder on 26 Feb 2024
Hi Benjamyn, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Gordon

Stayed 5 nights in Feb 2024

10/10 Excellent

Victoria

Stayed 3 nights in Feb 2024

6/10 Okay

Sherry

Stayed 2 nights in Feb 2024
Response from Sonder on 15 Feb 2024
Hi Sherry, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Excellent stay quiet and clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jessica F

Business traveller
Liked: Cleanliness, room comfort
My new favourite
Loved my stay and will absolutely look for Sonder locations wherever I travel to from now on.
Stayed 3 nights in Feb 2024

2/10 Terrible

Katelin

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
My recent stay at this hotel was an exercise in frustration. Finding the entrance was akin to navigating a labyrinth, an utterly perplexing experience. The check-in process, reliant on an app, was particularly challenging for someone visiting from another country without easy app access or data. The parking situation only added to the chaos. You’re only informed about parking access post-check-in, followed by an inexplicable hour-long wait to actually use it. This felt unnecessarily complicated and inefficient. The room itself was a cramped disappointment. The beds were so uncomfortable, I felt I would have been better off sleeping on the ground. It was, without exaggeration, the worst hotel stay I have ever endured. I strongly recommend looking elsewhere for your accommodation needs. Disappointed this is even offered on Expedia.
Response from Sonder on 20 Feb 2024
Hi Katelin, we apologize for the frustrations you experienced during your recent stay. Your feedback about the entrance, check-in process, parking, and room comfort is noted. We'll work to improve these aspects for a smoother experience. If there's anything we can do to address your concerns, please let us know.

10/10 Excellent

Renée

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very impressed with the unit! Did not lack in space for the three of us. Very quiet compared to staying in a hotel.
Stayed 2 nights in Jan 2024

8/10 Good

Raymond

Liked: Amenities, property conditions & facilities
Good and quiet
Stayed 6 nights in Jan 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

ekaterina

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The 20 minute walk we had to take to reach our unit multiple times a day was pretty ridiculous, but the apartment itself was very cute :) perfect area. Sonder failed to respond to all my late check out requests and had a cleaning lady banging on the door at 11 am exactly.
Stayed 2 nights in Jan 2024
Response from Sonder on 7 Feb 2024
We apologize for the inconvenience you experienced with the check-out process and the distance to your unit. Your feedback is valuable, and we will strive to improve our response times and communication. Thank you for bringing these issues to our attention.

10/10 Excellent

Danny

Stayed 6 nights in Jan 2024

8/10 Good

Laura

Business traveller
Liked: Cleanliness
The stay was wonderful. A few comments: - fire alarm went off in middle of night - a bit noisy - building has seen better days (scuffs on the walls, a broken door etc) but overall very good
Stayed 4 nights in Jan 2024

10/10 Excellent

Christina

Stayed 5 nights in Dec 2023

10/10 Excellent

Anh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Chang yong

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
no key cash rewards you promised , toying all my family. big disappointing
Stayed 2 nights in Dec 2023

10/10 Excellent

Pamela

Stayed 17 nights in Dec 2023

10/10 Excellent

Bob

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, room comfort
Stayed 12 nights in Dec 2023

8/10 Good

Christine

Stayed 9 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

2/10 Terrible

Janushka

Stayed 2 nights in Dec 2023
Response from Sonder on 18 Dec 2023
Hi Janushka, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 Okay

Chris

Liked: Cleanliness
Only one elevator working in Tower B was very inconvenient it has been down for some time according to other guests. The main Building B second elevator was malfunctioning today when I was leaving. Lots of noise from trains and airplanes flying into Toronto island AP
Stayed 3 nights in Dec 2023
Response from Sonder on 8 Jan 2024
Thank you for staying with us, Chris. We're sorry for the issues during your stay. Your feedback is important to us, and we will relay your thoughts to our team. We hope to host you again and show you a better experience.

10/10 Excellent

Aaron, Salt Spring Island

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. But of a jaunt to find the suite. But staff was helpful. Suite had everything a person could need for an extended business trip 10/10 would stay here again.
Stayed 14 nights in Nov 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Things all good except noise from train and a bit noisy Air con system.
Stayed 3 nights in Nov 2023

6/10 Okay

John, GARDEN GROVE

Travelled with family and small children
My flight was delayed so I arrived late around 2am. There was no signs out in front of the building. I wasn’t given good instructions on where to park and there weren’t any signs that tells you “SONDER parking “. And when I finally got some instructions and got into the parking garage there weren’t any signs to direct me to SONDER’S lobby. I saw in the parking garage where to go for McDonald’s and several other businesses but not Sunders. So it was very frustrating. I would definitely not recommend the Toronto location.
Stayed 8 nights in Nov 2023
Response from Sonder on 1 Dec 2023
Hi John, your feedback is important to us. We're sorry for the trouble during your stay. While we do our best to include instructions for checking in and entering your space, we apologize if anything was unclear. In the future, our support team is available 24/7 to assist with any issues. We hope to host you again and show you a better experience.

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well organized and proper written instructions
Stayed 2 nights in Nov 2023

10/10 Excellent

Ligia

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Iqbal

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sonder on 13 Nov 2023
Hi Iqbal, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Sunghye

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Luiz Antonio R

Liked: Cleanliness, room comfort
Excelente em tudo!
Excelente em tudo. Destaque para o conforto do apartamento com amplos espacos em sala, quarto, banheiro, cozinha equipada, e maquinas de lavar e secar. Perfeito!
Stayed 3 nights in Oct 2023

4/10 Poor

Caroline, New York

Disliked: Cleanliness, property conditions & facilities
It didn’t match the photo. There was no TV in the bedroom? The bathroom was down the hallway? I have claustrophobia and I couldn’t sleep in the “box” bedroom because there was no TV Or windows. I slept on the couch. Expedia tried to move me but Sonder. The rental company, would not release me from the reservation. This stay was not what was shown on Expedia. No more apartments for me.
Stayed 3 nights in Oct 2023
Response from Sonder on 24 Oct 2023
Hi Caroline, your feedback is appreciated. We're sorry to see your stay fall short of expectations. While all of our spaces share the same design aesthetic and style throughout the building, the layout and view may vary in each room. We do our best to disclose this on our listing and apologize for any inconvenience. If you decide to give us another try, please reach out before you book. We'd love to help you find the perfect place.