Property amenity

Reviews of Holiday Inn Express Toronto - Downtown, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 646 out of 1147 reviews" "
Rating 8 - Good. 357 out of 1147 reviews" "
Rating 6 - Okay. 89 out of 1147 reviews" "
Rating 4 - Poor. 28 out of 1147 reviews" "
Rating 2 - Terrible. 27 out of 1147 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was cool and it had a robot that delivered food or drinks to your door. I thought that was really interesting. Also the breakfast was a large selection open 7 days a week. It’s in a great area. 5 min walk to Union Station that takes you right to Pearson airport.
Stayed 2 nights in May 2024
Response from Imran K on 27 May 2024
Dear Cole,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Tracey, Downingtown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were really helpful and nice. The rooms were clean and neat
Stayed 3 nights in May 2024
Response from Imran K on 26 May 2024
Dear Tracey,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

perry james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well run facility
Stayed 3 nights in May 2024
Response from Imran K. on 26 May 2024
Dear James,thank you very much for your positive review! We're thrilled to hear you enjoyed your stay with us. Our friendly staff and clean rooms are always top priorities, and we're glad they met your expectations. We look forward to welcoming you back on your next visit! Sincerely, Imran K.

8/10 Good

Hollie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great stay here, the breakfast included was excellent and very good location to walk to all the attractions
Stayed 5 nights in May 2024
Response from Imran K. on 25 May 2024
Dear Hollie,Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our breakfast exceeded your expectations. Our prime location does make exploring the attractions convenient, and we're glad you were able to take advantage of that. We hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Michelle, Wheeling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms. Everything was walkable.
Stayed 3 nights in May 2024
Response from Imran K. on 23 May 2024
Dear Michelle,Thank you very much for your positive review!We're thrilled to hear you enjoyed your stay with us. Our friendly staff and clean rooms are always top priorities, and we're glad they met your expectations. We look forward to welcoming you back on your next visit!Sincerely,

6/10 Okay

Cheryl

Travelled with family
Liked: Staff & service
All the staff at the hotel were very friendly and always helpful. There are a lot of restaurants within walking distance to the hotel and touristy things to do. The breakfast was your regular hotel breakfast, with hot items and cold items to chose from. The room was alright but the carpet has seen much better days, it appeared dirty. We also found the room a little noisy as the hotel is on a busy street and there was constant traffic. The immediate area around the hotel was not the best with quite a few unhoused people living in the area. We never had any issues when walking around the area.
Stayed 4 nights in May 2024
Response from Imran K on 23 May 2024
Dear Cheryl,Thank you very much for your review of our Hotel!We're delighted you found our staff friendly and helpful, and enjoyed the convenient location with nearby dining options and attractions. Your feedback on the room condition is appreciated; we'll address the carpet cleanliness issue promptly and also try to provide a quite room for your future stays. We're committed to ensuring all guests feel comfortable and safe during their stay. We hope to welcome you back soon!Sincerely

8/10 Good

Deanna

Liked: Cleanliness, staff & service
The room was immaculate for cleanliness, hotel lobby as well. The staff was friendly, the breakfast is ok. I don't know about the other rooms but the only view I had was a gas station, a bunch of apparmemts, and a man smoking cigarettes all day. I was disappointed there's no ATM in the building, you either have to go to the gas station across the road or down the block to a bank. The park next door is lovely so that's a bonus. It's about a 20 minute walk to the CN tower 15 min to Union station.
Stayed 3 nights in May 2024
Response from Imran K. on 22 May 2024
Dear Deanna,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our rooms and lobby immaculately clean and our staff friendly. We apologize for any disappointment regarding the view from your room and the lack of an on-site ATM. However, we're glad to know that you appreciated the nearby park and found our location convenient for accessing attractions like the CN Tower and Union Station. We value your input and hope to welcome you back for an even more enjoyable stay in the future.Sincerely,

10/10 Excellent

Vincent, Cleveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Close to attractions
Stayed 4 nights in May 2024
Response from Imran K on 22 May 2024
Dear Vincent,Thank you very much for your review. We're glad you enjoyed your stay and appreciated our location. We hope to see you again soon.Sincerely,

8/10 Good

Ramie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location, difficulty finding entrance due to limited signage and ongoing construction. Clean room. Great breakfast buffet - good options and changed daily.
Stayed 3 nights in May 2024
Response from Imran K on 22 May 2024
Dear Ramie,Thank you for your review! We're glad you enjoyed our convenient location, clean rooms, and the variety of options in our breakfast buffet. We apologize for any inconvenience caused by signage and ongoing temporary construction. We'll certainly take your feedback it into consideration to enhance the overall guest experience. We hope to welcome you back soon for another enjoyable stay.Sincerely,

8/10 Good

Keara

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing room - amazing service
Stayed 5 nights in May 2024
Response from Imran K on 22 May 2024
Dear Keara,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Imran K on 22 May 2024
Dear James,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

4/10 Poor

Verionic

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos correspondió una habitación con mal olor, sobretodo los tapetes, nos tocó cambiar de hotel, no recomiendo el express.
Stayed 2 nights in May 2024
Response from Imran K on 22 May 2024
Dear Verionic,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay at our hotel. Providing a comfortable and pleasant environment for our guests is our top priority, and we regret that we fell short in this instance. We take your feedback seriously and will address the issue promptly with Housekeeping. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
good property with a nice little park next to it. But everywhere there is construction. Not the property's fault, but getting around the congested city is slow and confusing with road blocks.
Stayed 4 nights in May 2024
Response from Imran K on 21 May 2024
Dear Robert,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again pretty soon as the construction work will be completed by June 7,2024.Sincerely,

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet rooms. Spacious too. Decent breakfast. Helpful front staff.
Stayed 5 nights in May 2024
Response from Imran K on 20 May 2024
Dear Robin,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Roseann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Imran K on 21 May 2024
Dear Roseann,Thank you so much for your review of our hotel. We value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and perfect location! Staff were helpful and friendly.
Stayed 3 nights in May 2024
Response from Imran K. on 19 May 2024
Dear Tara,thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Imran K.

10/10 Excellent

Nicholas James, Fall River

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in May 2024
Response from Imran K. on 19 May 2024
Dear Nicholas, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Imran K.

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Imran K on 21 May 2024
Dear Zachary,Thank you so much for your review of our hotel. We value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
Construction around hotel.
Stayed 2 nights in May 2024
Response from Imran K on 22 May 2024
Dear Maria,Thank you for taking time to provide your feedback. We apologize for any inconvenience our temporary construction has caused during your stay. Your input is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our business trip!
Stayed 2 nights in May 2024
Response from Imran K on 20 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Lila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very helpful and courteous. Room was clean. The breakfast buffet had good food but the way its set up made it very congested to get warm food. Could probably evaluate how to make that flow better. Good area close to St. Lawrence Market, parks & dining options.
Stayed 2 nights in May 2024
Response from Imran K. on 19 May 2024
Dear Lila,Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding our front desk staff, as well as the cleanliness of your room.We're delighted to hear that you enjoyed the selection of food at our breakfast buffet. However, we sincerely apologize for any inconvenience you experienced due to congestion in accessing warm items. Your feedback regarding the flow of our breakfast setup is invaluable, and we will certainly evaluate how we can enhance this aspect to ensure a smoother experience for our guests.We hope to have the pleasure of welcoming you back soon, and please don't hesitate to reach out if there's anything further we can assist you with.Sincerely,Imran

4/10 Poor

Marjorie

Travelled with family
Disliked: Amenities, property conditions & facilities
There was construction on the property, you couldn’t drive up to the front door but instead had to walk on a plywood platform to the entrance. Loud at night.
Stayed 2 nights in May 2024
Response from Imran K on 15 May 2024
Dear Marjorie,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused during your stay. We understand that this temporary unexpected situation may have impacted your overall experience. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Sincerely,

10/10 Excellent

Carmelita, LAUDERHILL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs
Stayed 2 nights in Mar 2024
Response from Imran K on 15 May 2024
Dear Carmelita,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Kelly Gray

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice rooms. Everything you need for a good night sleep. Breakfast was amazing. Staff was very accommodating and friendly. Would absolutely come back
Stayed 3 nights in May 2024
Response from Imran K on 15 May 2024
Dear Kelly Gray,Thank you for your kind words! We're thrilled to hear that you enjoyed our clean rooms, great amenities, and amazing breakfast. Our staff takes pride in being accommodating and friendly. We look forward to welcoming you back soon!Sincerely,

10/10 Excellent

Alison

Travelled with group
Liked: Amenities
Staff were very friendly and helpful. Parking was convenient and easy. The room was stuffy and smelled stale. The air conditioner would cycle off and not come back on. We had to turn it off and back on for it to work.
Stayed 1 night in May 2024
Response from Imran K on 15 May 2024
Dear Alison,Thank you for your feedback. We're glad to hear you found our staff friendly and parking convenient. We apologize for the issues with the room's air conditioner and any discomfort caused. We'll address this promptly to ensure a better experience in the future.Sincerely,

10/10 Excellent

Gigi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to shops and food.
Stayed 5 nights in May 2024
Response from Imran K on 15 May 2024
Dear Gigi,Thank you for your feedback! We're glad you appreciated our convenient location which is within walking distance to shops and food options. We hope to welcome you back soon!Sincerely,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Free breakfast was delicious. Little crowded but very good!
Stayed 3 nights in May 2024
Response from Imran K on 12 May 2024
Dear Kelly,Thank you for your review! We're glad you enjoyed our convenient location and delicious complimentary breakfast. Your feedback is appreciated, and we'll work on managing the crowd better. Looking forward to welcoming you back soon!Sincerely,

8/10 Good

Jennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and helpful.
Stayed 3 nights in May 2024
Response from Imran K on 11 May 2024
Dear Jennie,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Robert Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast, and everyone was so friendly
Stayed 3 nights in May 2024
Response from Imran K on 11 May 2024
Dear Robert,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

CRISTINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient so close for sight seeing
Stayed 1 night in Mar 2024
Response from Imran K on 10 May 2024
Dear Cristina,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We value your feedback and hope you will visit us again. Sincerely,

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Very clean both common areas and our room. Central to alot of restaurants. Very walkable. Uber is very convenient. The only thing was the weird odor in our room. It smelled very stale and like a vacuum bag had not been changed. Turning on the AC helped. Everything else was spotless 10/10. We would return to this hotel.
Stayed 3 nights in May 2024
Response from Imran K on 8 May 2024
Dear Kimberly,Thank you for choosing to stay with us and for taking the time to share your feedback!We're glad you enjoyed our amazing staff, cleanliness, and convenient location. We apologize for the odor issue in your room and appreciate your understanding. we will address this issue promptly to ensure it doesn't recur in the future. We look forward to welcoming you back for another great stay!

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Excellent breakfast.
Stayed 3 nights in Apr 2024
Response from Imran K on 8 May 2024
Dear Jonathan,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

JORGE

Stayed 3 nights in Apr 2024
Response from Imran K on 27 May 2024
Dear Jorge,Thank you so much for your review of our hotel. We value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast! Courteous staff
Stayed 3 nights in May 2024
Response from Imran K on 8 May 2024
Dear Lilia,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Randa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Imran K on 8 May 2024
Dear Randa,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service
The property was located close to transportation, and had a great buffet breakfast. The staff were very friendly and allowed us to check in quite early as we arrived in Toronto early in the morning. It would have been nice if there was a restaurant, however the lobby is quite small and they do not have a lot of seating area available to eat for the morning buffet breakfast. The ice machines were also quite far away on another floor. The hotel does not offer an included shuttle to or from the airport, but does have a company that they use for a fee. Overall we really enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Imran K on 8 May 2024
Dear Pamela,Thank you very much for your review! We're pleased you appreciated our proximity to transportation, early check-in, and friendly staff. We apologize for the inconvenience regarding the seating area during breakfast and the distance to the ice machines. Your feedback is valuable, and we'll use it to improve our services. We're glad you enjoyed your overall stay and hope to welcome you back soon!Sincerely,

10/10 Excellent

sydney anne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and excellent!
Stayed 2 nights in May 2024
Response from Imran K on 5 May 2024
Dear Sydney anne,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Imran K on 8 May 2024
Dear Jennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

mark, port coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an incident when ee tried to check in with a homeless person trying to get into the property but the staff handled it as good as they could . The rest of the stay was great . Excellent location and the breakfast was good . Room was good also .
Stayed 4 nights in Apr 2024
Response from Imran K on 3 May 2024
Dear Mark,Thank you so much for your review of our hotel. We value your feedback with an apology for any disruption during check-in but glad to hear our staff handled it well. Delighted you enjoyed our location, breakfast, and the room. We look forward to welcoming you back soon!Sincerely,

6/10 Okay

Laura

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked the room and property but the air conditioning wasn’t working properly. It was either too hot or too cold.
Stayed 4 nights in Apr 2024
Response from Imran K on 3 May 2024
Dear Laura,Thank you so much for your review of our hotel. We value your feedback with an apology for any inconvenience caused by the air conditioning. We'll ensure it's promptly addressed for a more comfortable stay in the future. We hope you will visit us again. Sincerely,HolidayInn Express Toronto Downtown

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased to get an early check in to drop off our luggage and explore the city
Stayed 2 nights in Mar 2024
Response from Imran K on 2 May 2024
Dear Sherri,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in & out
Stayed 2 nights in Apr 2024
Response from Imran K on 2 May 2024
Dear Kevin,Thank you so much for your review of our hotel. We value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Jennifer Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Imran K on 3 May 2024
Thank you so much for your review of our hotel. We value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

KATIE

Stayed 1 night in Apr 2024
Response from Imran K on 22 May 2024
Dear Katie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

George Roderick

Stayed 2 nights in Apr 2024
Response from Imran K on 21 May 2024
Dear George,Thank you so much for your review of our hotel. We value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Angieleth DE LA, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Imran K on 2 May 2024
Dear Angieleth DE LA, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Magdaleno De jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to downtown Toronto close to train that made it easy to move around
Stayed 4 nights in Apr 2024
Response from Imran K on 2 May 2024
Dear Magdaleno De jesus,Thank you so much for your review of our hotel. I am pleased to hear you liked our location and enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Karen

Business traveller
Good service and nice rooms
Stayed 4 nights in Apr 2024
Response from Imran K on 2 May 2024
Dear Karen,Thank you so much for your review of our hotel. I am pleased to hear you liked our service and the rooms and enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Susan

Liked: Property conditions & facilities
The staff have been amazing friendly helpful. Have gone above and beyond.
Stayed 3 nights in Apr 2024
Response from Imran K on 2 May 2024
Dear Susan,Thank you for your wonderful review! We're delighted to hear that our staff went above and beyond to make your stay enjoyable. Providing exceptional service is always our goal. We hope to welcome you back again soon!Sincerely,

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in Apr 2024
Response from Imran K on 8 May 2024
Dear Jonathan,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,