All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Pat Lusink, General Manager on 21 May 2024
Dear TaqwaOn behalf of my team, I'm sorry that we did not meet your expectations and I do appreciate your feedback which we will consider for implementing improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Room was very clean with good amenities. Would definately stay again.
DAWN
Stayed 6 nights in May 2024
Response from Miranda Middleton AGM on 20 May 2024
Hi Dawn, Thank you so much for the positive review, we are rewarded with guests like you. Come back again soon. Sincerely, Miranda Middleton Assistant General Manager
10/10 Excellent
William
14 May 2024
Liked: Amenities
Very friendly staff and very clean rooms! Loved the ice machine too right outside my room.
William
Stayed 1 night in May 2024
Response from Miranda Middleton on 15 May 2024
Wow, what a beautiful compliment. Thank you for staying with us and reviewing our property. We appreciate your business and hope you will visit us again soon. Sincerely, Miranda Middleton Assistant General Manager
The surrounding area is rather bleak, no issue with the hotel. Expensive for the location.
Barbara
Stayed 1 night in Apr 2024
Response from Pat Lusink, General Manager on 16 Apr 2024
Dear BarbaraThank you for your review. I'm sorry you found the area not quite to your satisfaction. There are lots of restaurants and shopping in the area and we are very close to downtown Newmarket (Main St.). Perhaps next time you could explore a little further!
We had had great stay at this hotel. Room was very spacious and clean.
Sandra
Stayed 1 night in Apr 2024
Response from Pat Lusink, General Manager on 8 Apr 2024
Thank you Sandra. We're very happy to know you enjoyed your stay so much. Thank you for acknowledging the cleanliness of the room. Our housekeeping department do an awesome job. We hope to have the opportunity to welcome you back again soon.
The hotel is extremely old and not at all worth the $200 per night rate. It felt like a homeless shelter
Becky
Stayed 1 night in Apr 2024
Response from Pat Lusink, General Manager on 8 Apr 2024
Hello Becky, I'm sorry your stay was not to your satisfaction. We understand that our property's age may have contributed to your perception, however, please rest assured that we continuously strive to maintain the highest standards of cleanliness, comfort, and service for all our guests.
6/10 Okay
VITA
Travelled with family
25 Mar 2024
Outdated hotel
VITA
Stayed 2 nights in Mar 2024
Response from Pat Lusink, General Manager on 26 Mar 2024
Thank you for your review.
6/10 Okay
Brandon
25 Mar 2024
Liked: Cleanliness
Good location.
Brandon
Stayed 1 night in Mar 2024
Response from Pat Lusink, General Manager on 8 Apr 2024
Thank you for your review. We're glad to know you enjoyed our location which is right across from Upper Canada Mall, and also walking distance to many restaurants and other stores in the area.
Response from Pat Lusink, General Manager on 18 Mar 2024
Thank you Leah for the 5-star rating. I'm glad to hear you found our accommodations very clean and safe. We look forward to having the opportunity to host you again.
8/10 Good
Henry
Travelled with group
14 Mar 2024
Liked: Cleanliness
It was close to restaurants and shopping
Henry
Stayed 1 night in Mar 2024
Response from Pat Lusink, General Manager on 14 Mar 2024
Hello Henry. As you mentioned we are directly across from Upper Canada Mall and there are lots of other stores and restaurants within walking distance. We're happy you enjoyed the location and hope you come stay with us again soon.
Only stayed one night for a business trip, but met my needs entirely
Nichola
Stayed 1 night in Mar 2024
Response from Pat Lusink, General Manager on 14 Mar 2024
Thanks Nichola for the great review. We're thrilled your accommodation needs were met. We hope you choose us again for your next business trip in Newmarket.
6/10 Okay
Paul
3 Mar 2024
Liked: Cleanliness, staff & service
Overall, the building is clean, which is what’s most important to me… But the rooms and the building are very dated.
Paul
Stayed 4 nights in Feb 2024
Response from Pat Lusink, General Manager on 7 Mar 2024
Thank you Paul for your review and for noting the high standard of cleanliness. We appreciate your candid assessment of our facilities. Rest assured, your comments have been duly noted, and we are actively working on plans for updating and refreshing our accommodations to better meet the expectations of our valued guests like yourself.
6/10 Okay
Deborah
Travelled with partner
3 Mar 2024
Liked: Amenities
The staff are extremely helpful and very friendly. The toilets are small and low. The room was very clean but at one time could have been a smoking room. We liked the close proximity to the mall. Overall, a goo experience.
Deborah
Stayed 1 night in Mar 2024
Response from Pat Lusink, General Manager on 7 Mar 2024
Deborah, thank you for your review posting your assessment of your stay. We are very happy to hear you enjoyed the location and our customer-focused staff. We have noted your critiques and will keep these in mind as we move forward with refreshing the premises.
Response from Pat Lusink, General Manager on 29 Feb 2024
Dear SueI'm saddened to hear you had a less than acceptable experience. We would be interested in hearing what happened so that we can make improvements. Please contact us with more details at frontdesk@bwnewmarket.com.Sincerely,
Wasn’t offered senior rate. Dining is for breakfast/lunch only.
Marjorie
Stayed 1 night in Feb 2024
Response from Pat Lusink, General Manager on 22 Feb 2024
Thank you Marjorie for the great review. I'm not sure if you are talking about a senior's rate for the hotel or the restaurant, The Buttery. I can only speak to the hotel as The Buttery is independently owned. We don't offer a senior's rate at the hotel, however there are some discounts available such as our Best Western Rewards member discount that enables a 10% discount on your stay as well as points awarded which can be used for a variety of rewards (like discounts and gift cards). Points never expire! Please come again soon.
Front staff were great. Room was clean and comfortable. Water coming from bathtub faucet was yellow.
Cindy
Stayed 1 night in Feb 2024
Response from Pat Lusink, General Manager on 22 Feb 2024
Thank you for the feedback. I'm so sorry you had an issue with the water. We've had some work done on our water softeners lately and I can confirm that the discoloured water was due to the flushing of the system. Thank you for acknowledging the wonderful work that our front desk and housekeeping staff do to make your stay enjoyable. It is appreciated. We would be pleased to welcome you back again soon.
10/10 Excellent
Tara
15 Feb 2024
Tara
Stayed 1 night in Feb 2024
Response from Pat Lusink, General Manager on 22 Mar 2024
Thank you for your review. We're thrilled you had an excellent experience. Please come again soon.
8/10 Good
Adam
Business traveller
11 Feb 2024
Liked: Cleanliness, staff & service
Felt a bit like we were in the back of a motel that Best Wester had purchased and added to the new part. Second floor, outdoor entrance, unsecured parking lot - but free parking - but other than that it was clean and quiet. Beds were fine, close to all the things we needed
Adam
Stayed 2 nights in Feb 2024
Response from Miranda Middleton on 12 Feb 2024
Hi Adam, Thank you for taking the time to share how your experience was with us. We strive to have a clean and friendly facility, thank you for letting us know you enjoyed your stay. We hope to host you again soon. Sincerely, Miranda Middleton Assistant General Manager
10/10 Excellent
Arlette
10 Feb 2024
Arlette
Stayed 1 night in Oct 2023
Response from Miranda Middleton on 12 Feb 2024
Hi Arlette, Thank you for taking the time to review our property, We hope to see you again soon. Sincerely, Miranda Middleton Assistant General Manager
Front staff were friendly and super helpful! The stay was brief but everything was good!
Isabelle
Response from Pat Lusink, General Manager on 7 Feb 2024
Thank you Isabelle for the superb review. We're thrilled you found our staff friendly and helpful. That is certainly our aim. We hope you can come stay with us again soon.
8/10 Good
LARRY
19 Jan 2024
LARRY
Stayed 2 nights in Jan 2024
Response from Pat Lusink, General Manager on 23 Jan 2024
Thankyou Larry for your review. We're glad to know you had a great stay with us and hope to welcome you back again soon.
Response from Pat Lusink, General Manager on 11 Jan 2024
Hello Christopher. Thank you so much for the excellent rating. We're so happy you had a superb experience at our hotel and we hope to welcome you back again soon.
10/10 Excellent
Alex
11 Jan 2024
Alex
Stayed 1 night in Jan 2024
Response from Pat Lusink, General Manager on 12 Jan 2024
Thank you Alex. We're very happy to learn you had an excellent experience at our hotel. Please come again soon.
8/10 Good
Trevor
8 Jan 2024
Liked: Cleanliness, staff & service
The staff are great, the room suited it's purpose, and there are lots of shopping and restaurants nearby. My only complaint was the room looked like it was last updated about 50 years ago. In order to stay competitive they really should update periodically.
Trevor
Stayed 5 nights in Jan 2024
Response from Pat Lusink, General Manager on 8 Jan 2024
Thank you Trevor for your review. We appreciate your feedback. Elements of the room may be older (not 50 years though!), but there is new 50" television, sofa bed, carpet and mattress all within the last year. We hope you come again soon.
8/10 Good
Roslan
Travelled with family
8 Jan 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very old building and staff inside
Roslan
Stayed 5 nights in Dec 2023
Response from Pat Lusink, General Manager on 8 Jan 2024
Hello Roslan. Thank you for the review.
6/10 Okay
Mike
7 Jan 2024
Mike
Stayed 1 night in Jan 2024
Response from Pat Lusink, General Manager on 8 Jan 2024
Mike,Thank you for your review.
10/10 Excellent
VAL
6 Jan 2024
Liked: Cleanliness, staff & service
VAL
Stayed 3 nights in Jan 2024
Response from Pat Lusink, General Manager on 8 Jan 2024
Thank you Val for the great review. We're very happy to know you had an excellent experience at the hotel and we hope to see you again soon.
Stayed on the second floor, reception was very kind, room was very clean. Across from the Upper Canada Mall which was really convenient! Would definitely stay again.
Danielle
Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on 7 Feb 2024
Hello Danielle. Thank you for the wonderful review. We're happy to hear you enjoyed our convenient location with lots of shopping and restaurants within walking distance. Please come again soon - a clean welcoming room awaits you!
10/10 Excellent
Christopher, Toronto
25 Dec 2023
Christopher
Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on 2 Jan 2024
Happy New Year Christopher. We're very happy you had an excellent experience at our hotel. Thank you for the 5 star review.
6/10 Okay
Aaron
Business traveller, Travelled with partner
16 Dec 2023
Liked: Cleanliness, staff & service, amenities
The location and rooms were exactly what we needed, but the water used in other rooms made loud noises in our room. This kept us up through the night.
Aaron
Stayed 3 nights in Dec 2023
Response from Pat Lusink, General Manager on 18 Dec 2023
Thank you for your feedback. I'm sorry your sleep was disrupted. We will have our maintenance department look into this issue.
10/10 Excellent
Alex
16 Dec 2023
Alex
Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on 18 Dec 2023
Thank you Alex. We really appreciate the 5-star review and are happy you had an excellent stay with us. Please come again soon!
10/10 Excellent
Linda
Travelled with partner
10 Dec 2023
Disliked: Amenities
Rooms need an overhaul. For the price I expected more
Linda
Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on 12 Dec 2023
Thank you for your review. We are continually upgrading. For instance we are installing Keurig machines in our rooms presently. Please come again.
8/10 Good
Nakeeta
10 Dec 2023
Nakeeta
Stayed 1 night in Dec 2023
Response from Pat Lusink, General Manager on 2 Jan 2024
Thank you Nakeeta for the great review. Happy New Year and we hope to see you again!
Response from Pat Lusink, General Manager on 22 Nov 2023
Thank you Katheryn. I agree! Our location is perfect for shopping at this time of year - directly across from Upper Canada Mall.Please come again soon.
Response from Pat Lusink, General Manager on 22 Nov 2023
Thank you so much Adithya! Glad you enjoyed your stay and appreciated all the hard work my staff does to keep it clean and well maintained. Come again for another stay soon!