Topaz Holidays from NZ$2,004

Everything from customer service, amenities, food options with variety of options in breakfast. Alex and A.V at front desk were amazing. Keep it up guys.. good job

We loved the property but the hot tub beside the pool was being worked on so there was some noise during the day.

The grounds, pool, and location are 5 stars. The unit, we were in was 2 stars. The units are individually owned and the quality is dependent upon the owner. My sister and i booked the same "superior" 2 bedroom apartment. The layout is the same. The quality was polar opposite. Our unit, 40, has not been updated since at last 1990 and not painted in the last 5 years. Mold and rust in both bathrooms. A broken curtain in the living room providing no way to block out a clear view from the courtyard into our entire unit. We could not use the living space after dark. The king size bed was two twin cots pushed together and held in place by a thin fitted sheet. The front desk did ask if we would like to switch units. We declined as we only had 2 more nights and did not want to repack. Unit 38 was recently fully renovated and was lovely. Good luck rolling the dice on which unit you receive as they charge the same for less then motel quality as they do for hotel quality.

Greg's welcome was lovely and he made himself available to check me in late due to a delayed flight. The apartment is lovely. I was able to cook in the kitchen which was fantastic. I would definitely recommend this property and host. Julia

We spent 4 nights at the Lakes resort Cairns. The resort overall is beautiful and the 4 pools are very nicely done. It is also conveniently located between the airport and the main Cairns city. In terms of the apartment, the size is quite appropriate and the amenities are all in place and good working condition. However, we did notice a lack of cleanliness with cob webs handing from the ceilings. The security case had a manual key which we had to collect from reception the next day. And the key didnt work. We would expect to see an electronic case in most such places now. The reception timings are quite difficult 8am to 5.30pm (but probably this is the case for all resorts in Cairns). For those on a holiday, by the time your activity finishes, there is no one at the reception to help out. They do have a 24 hr call center but its hardly of any help. For eg, someone parked his car at my allocated space and I complained to the call center but not much luck. Also the reception is closed over the weekend which is quite a hassle if you are checking in anytime between Friday evening to Sunday evening. Overall we had a good time, but we do believe certain advancements in the apartments and overall processes would definitely go a long way in realising the full potential of this beautiful property.