2 outdoor pools
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Reviews of LOA Hotel

3.5 out of 5
LOA Hotel
KM 17 Via Coveñas - Santia de Tolu, Calle 5 #24-300, Tolú, Sucre

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 41 reviews" "
Rating 8 - Good. 6 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 9 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Stayed 2 nights in May 2024

4/10 Poor

Beatriz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Todd

Stayed 3 nights in May 2023
Response from LOA on 27 Jul 2023
Buenos dias , muchas gracias por su apreciación

6/10 Okay

Juan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from LOA on 24 May 2023
Buenas tardes Juan , esperamos con gusto que puedas reservar en una próxima ocasión.

4/10 Poor

JOSE

Travelled with group
Liked: Staff & service, property conditions & facilities
not hot water not toilet seat not head shower hole in ceiling shower
Stayed 3 nights in Mar 2023
Response from LOA on 24 May 2023
Buenas tardes, es el diseño de la habitación rustico el no tener la ducha , todos los inodoros tiene tapa. No contamos con agua caliente y no tenemos publicada esta información . le invitamos a revisar los servicios ofertados para una próxima reserva.

4/10 Poor

Norberto

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely disappointed. Hotel Loa , was lacking essential must have. - No save Box - No hot water - no bathroom vent fan, sewer Smell - no shower head - no night table/ no night light, no closet, - poor Wi-Fi - Located in a rough perilous neighborhood
Stayed 4 nights in Feb 2022
Response from LOA on 13 Apr 2022
Good evening, I am sorry for your appreciation, we have beautiful facilities and the rooms have air conditioning, It is because of the proximity to the sea that the Wi-Fi signal fails

4/10 Poor

adriana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the hotel rooms do not have a bedside table and a lamp near the bed, no closet, no safe box, no hot water, showers without a showerhead, poor wi-fi impossible to work from the hotel. the toilets have an unpleasant smell of plumbing and no odor extractor. It is difficult to get there because they do not have access to the main road and the unpleasant neighborhood, you can only go out by car. We were forced to leave a day earlier than planned. We were three couples in three double rooms from February 20 to 24.
Stayed 5 nights in Feb 2022
Response from Loa on 25 Feb 2022
Buenas tardes, lamentamos los inconvenientes durante su estadía, su comentario nos ayuda para mejorar.

6/10 Okay

Adrean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Too much loud music !
Our stay was challenging. There is no internet connectivity, the hotel is also very noisy there’s music everywhere not relaxing at all more of a party hotel. The sheets in the rooms were full of stains with no hot water. The beach was full of multiple speakers at full blast as well as in the hotel.
Stayed 2 nights in Nov 2021
Response from LOA on 28 Dec 2021
Buenas tardes, lamento los inconvenientes sobre su estadía, trabajaremos para mejorar nuestro servicio.

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Loa on 26 Oct 2021
Buen día , nos complace saber que disfruto de su estadía , esperamos con gusto su próxima visita .

10/10 Excellent

Astrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 2 nights in Aug 2021
Response from Loa on 28 Aug 2021
Buenas tardes, gracias por su apreciación m esperamos con gusto su próxima visita

4/10 Poor

Edward

Disliked: Staff & service, property conditions & facilities
Overpriced
This hotel is still under construction. It is not that well designed. They have used reasonable quality building materials and fixtures and fittings but the quality of workmanship is poor. The food is mediocre at best. Service isn't great. My room lacked a shower and just had a tube sticking out of ceiling. For the premium charged over nearby hotels this hotel is not worth it.
Stayed 1 night in Aug 2021
Response from Loa on 12 Aug 2021
Buenas tardes, lamento los inconvenientes durante su estadía. Su comentario nos ayuda para mejorar.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The “jacuzzi” in the balcony was just with cold water and it was super super dirty, there were chunks of black stuff coming out of the pipes, food wasn’t good and when I talk to the manager to get my money back he refused to help me out the next day, even though there was nobody who could help me out the same night I got there.
Stayed 1 night in Feb 2020

10/10 Excellent

Jason, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice ocean view and pool. Great staff. nice ocean view.
Stayed 2 nights in Feb 2020
Response from Hotel Loa on 24 Feb 2020
Good afternoon, we are pleased that you enjoyed the most of your stay, we look forward to your next visit.

8/10 Good

Joe, Seattle Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is beautifull and right in front is one of the nicest beaches of our Columbian visit. Beach is private, nice sand with no rocks. A special thanks to great english speaking staff member, Junior Gonzilez who helped with excursions, travel arrangments and general help. I wish there were more like him in Columbia!
Stayed 3 nights in Jan 2020
Response from Hotel Loa on 10 Feb 2020
Good morning, we are pleased that you enjoyed your stay to the fullest, we are looking forward to your next visit.

6/10 Okay

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Loa on 30 Dec 2019
Buen día gracias por su valoración, es muy importante para nosotros, esperamos con gusto su próxima visita.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
THE WORST HOTEL EVER , starting from the receptionist named liliana with her huge attitude and bad service, the hotel shows fake propaganda and it’s expensive for considering for the lack of amenities , not even soap in the bathroom sink , not even phone to comunícate to receptionist, not WiFi , so all the payments has to be in cash what is so bad and most when you are foreign not resident in Colombia , the food was bad all my family got sick with the lunch served which was so limited they don’t provide options for food only what they have so there’s no choices . My husband , my sister , niece got intoxicated with a soup served in there . So disgusting this place . Service was poor , and definetely WONT EVER RECOMMEND THIS PLACE .
Stayed 1 night in Oct 2018

4/10 Poor

pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad customer service
Stayed 2 nights in Jun 2018

10/10 Excellent

Jesus David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindas instalaciones, atención y precios
Stayed 2 nights in Apr 2024

2/10 Terrible

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelan servicio sin aviso
Pesimamente, no me recibieron porque no me dieron la reseva que habia hecho
Stayed 2 nights in Jan 2024

10/10 Excellent

Robinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular
La estadía fue demasiado buena, la atención espectacular, la comida deliciosa, las piscinas muy limpias y amplias... El acceso a la playa es hermoso, el hotel es moderno y muy muy bonito... Quedé enamorada.
Stayed 2 nights in Jan 2024
Response from LOA on 4 Mar 2024
Agradecemos su apreciación

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable desconexión
En el hotel se pierde la conexión con todos los operadores, el wifi se limita a la habitación y al restaurante, en la piscina, en la playa y el parque no hay wifi. Excelente atención, Gracias
Stayed 2 nights in Oct 2023

10/10 Excellent

Carlos Felipe

Stayed 3 nights in Jul 2023
Response from loa on 21 Sept 2023
Buenos dias, agradecemos su apreciación

4/10 Poor

Fernando

Stayed 2 nights in Apr 2023
Response from LOA on 24 May 2023
Buenas tardes. Gracias por tu estadía.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está en muy buen estado, las habitaciones son grandes y cómodas
Stayed 2 nights in Feb 2023
Response from LOA on 3 Mar 2023
Agradecemos su apreciación , esperamos con gusto su proxima visita.

8/10 Good

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from LOA on 3 Mar 2023
Agradecemos su apreciación, esperamos con gusto su próxima visita .

10/10 Excellent

Nancy

Stayed 1 night in Jan 2023
Response from LOA on 6 Feb 2023
Muchas gracias por su apreciación. -

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Planta física excelente , alimentación no tanto.
En general muy bueno el hotel en sus instalaciones . Debe mejorar el servicio . La comida muy poco variada en sus buffets deben mejorar su calidad pues el precio no esta acorde a su calidad . En la comida deben mejorar mucho .
Stayed 1 night in Oct 2022
Response from LOA on 2 Nov 2022
Agradecemos su apreciación, esperamos con gusto su próxima visita.

10/10 Excellent

Jorge

Stayed 1 night in Sep 2022
Response from LOA on 2 Nov 2022
Agradecemos su apreciación, esperamos con gusto su próxima visita.

10/10 Excellent

CLARA

Stayed 2 nights in Sep 2022
Response from LOA on 2 Nov 2022
Agradecemos su apreciación, esperamos con gusto su próxima visita.

10/10 Excellent

Cristina

Stayed 2 nights in Jun 2022
Response from LOA on 9 Aug 2022
Buenas tardes Sra Cristina, Agradezco su apreciación nos ayuda para ser mejores

4/10 Poor

angela

Stayed 3 nights in Mar 2022
Response from LOA on 13 Apr 2022
Buenas tardes, Agradecemos su apreciación

10/10 Excellent

Juan José

Stayed 2 nights in Feb 2022
Response from LOA on 16 Feb 2022
Buenas noches, Agradecemos su apreciación, esperamos con gusto poder servirle nuevamente.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 3 nights in Jan 2022
Response from loa on 16 Feb 2022
Buenas noches, Agradecemos su apreciación, esperamos poder servirle nuevamente

10/10 Excellent

AIDA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from LOA on 29 Nov 2021
Gracias por su estadía, esperamos con gusto su próxima visita

8/10 Good

Andres

Stayed 1 night in Oct 2021
Response from Loa on 26 Oct 2021
Buen día , agradecemos su apreciación, esperamos con gusto su próxima visita.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021
Response from loa on 6 Apr 2021
Agradecemos su apreciación, esperamos con gusto su próxima visita

8/10 Good

santander s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Básico
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonitas instalaciones. Frente a la playa. El personal muy amable.
Stayed 1 night in Dec 2019
Response from Hotel Loa on 11 Dec 2019
Buen día gracias por su valoración es muy importante para nosotros, esperamos con gusto su próxima visita.

10/10 Excellent

Ana Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Recomendado!
La pasamos bien, la gente amable, comoda habitación, buen servicio
Stayed 5 nights in Sep 2018

10/10 Excellent

Luz Alba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de lujo
Espectacular! Gente cálida, aseo impecable, hermosa vista, piscina espectacular, instalaciones nuevas.
Stayed 3 nights in Aug 2018

6/10 Okay

Juan P.

Liked: Cleanliness, staff & service, room comfort
Excelente hotel, pero les falta algo...
excelente hotel, excelente ubicación, les falta un poco de mantenimiento en las zonas del comedor, pues vimos unas baldosas rotas y pueden causar accidente, algunas sillas con la tela por debajo suelta y manchadas, el hotel tiene cosas muy lindas que estos detalles fáciles de corregir lo opacan. el desayuno me pareció muy obligatorio lo que "hay" y no ofrecían opción de huevos al gusto u otra cosa del menu. nos encantó el hotel, pero estos detalles son los que te hacen pensar en regresar una segunda vez. llegamos y tuvimos que pagar inmediatamente la estadia completa y que debia ser transferencia o pago en efectivo, que tenian problemas con el datafono y no tenian linea. si va uno con una familia grande y quiere pagar con TC y no puedes pagar de contado que haces? este tema tambien lo deberian de solucionar con un datafono por operador celular o algo parecido, ademas el hotel carecia de internet WiFi para los huespedes.
Stayed 2 nights in Jul 2018