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"Everyone and everything was perfect the room staff. But the excursions that we set up through concierge wasn’t what I expected. Keep in mind everyone’s idea of LUXURY is different but had a great time "

"Grate customer service !"

"The staff is very friendly and inviting. The place is clean and well decorated. The amenities are great. "

"Excellent service and food. Rooms could be a tad bigger "

"My recent stay at the Hyatt Regency Cartagena was absolutely amazing! It truly is the best hotel in the area. From the moment I arrived, the service was spectacular, with staff going above and beyond to ensure a flawless visit. The amenities are outstanding, especially the pools offering breathtaking panoramic views of the Caribbean sea. The gym was well equipped and clean. My room was great, spotless, and modern, featuring amazing views that made every morning special. Furthermore, the dining was a highlight; the food was amazing with impressive quality and plenty of options to satisfy every palate. This hotel truly delivers on every front, and I highly recommend it for a luxurious and unforgettable Cartagena experience. it's also well located near the walled city! "

"Our room was gorgeous. The grounds were kept clean. Lots of beds on the beach, available all day."

"Excellent location "

"Room was pretty big, clean and breakfast was delicious with lots of variety to choose from. Couple issues we encountered was our room phone wasn’t working and we asked to get it fixed multiple times and it never worked. We had to keep going downstairs to request taxis and towels. Another issue was not having enough towels. It would have been nice to have at least 4 bath towels and couple extra of the smaller ones. We had to keep asking for more towels. The lighting in the room wasn’t very good either. There’s not enough room in the restroom to put your toiletries and room to get ready. "

"It was great!"