Located in Shinjuku, a neighbourhood in Tokyo, GLOU Shinjuku Family is near a metro station. Tokyo Midtown and Sunshine City Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Yoyogi Park and Ueno Park. Looking to enjoy an event or a game? See what's going on at Tokyo Dome or MUFG Stadium. Visit our Tokyo travel guide
How much does it cost to stay at GLOU Shinjuku Family?
As of 23 Oct 2026, prices found for a 1-night stay for 2 adults at GLOU Shinjuku Family on 26 Oct 2026 start from NZ$149, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at GLOU Shinjuku Family?
This property doesn't offer parking.
What time is check-in at GLOU Shinjuku Family?
Check-in start time: 3:00 PM; check-in end time: anytime.
What time is check-out at GLOU Shinjuku Family?
Checkout is at 10:00 AM.
Where is GLOU Shinjuku Family located?
Located in Shinjuku, this apartment building is within 1 mi (2 km) of Shinjuku Gyoen National Garden and Waseda University. Tokyo Imperial Palace and Tokyo Dome are also within 3 miles (5 km). Wakamatsu-kawada Station is 8 minutes by foot and Akebonobashi Station is 8 minutes.
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Reviews
GLOU Shinjuku Family Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4
Cleanliness
8.8
Amenities
10
Property conditions & facilities
Rating 10 - Excellent. 7 out of 26 reviews
10 - Excellent
7
Rating 8 - Good. 7 out of 26 reviews
8 - Good
7
Rating 6 - Okay. 7 out of 26 reviews
6 - Okay
7
Rating 4 - Poor. 2 out of 26 reviews
4 - Poor
2
Rating 2 - Terrible. 3 out of 26 reviews
2 - Terrible
3
Reviews
Verified review
8/10 Good
Thuyen
14 Jun 2026
Liked: Cleanliness, check-in, communication
It was clean, not very spacious, somewhat close to a station, check-in was good.
Property was very small and check was a bit difficult to find the lock box and the phone number on the door to ask for help was wrong. Property is a bit further away from the sights than I expected but it was good value for money.
Stayed 5 nights in Jun 2026
Verified review
8/10 Good
Nam
20 Jun 2026
Liked: Cleanliness, listing accuracy
Disliked: Check-in
Rooms were clean, with mini fridge, microwave, WiFi, AC, and bathroom amenities as advertised. We just ran into a little problem that check-in process required an email that we never got. Listed phone number did not get a response, but ringing the electronic “doorbell” had an immediate answer and resolution from a remote attendant.
Stayed 1 night in Jun 2026
Verified review
10/10 Excellent
Julie
9 Nov 2025
Liked: Cleanliness, room comfort, communication
There was a family mart and 7-11 within walking distance. Easy access to two train stations. Also close to a steak house open in the evenings. It was easy to access, a great size for families and a safe location.
Stayed 4 nights in Oct 2025
Verified review
10/10 Excellent
Mitchell
26 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Plenty of room
Stayed 3 nights in Nov 2025
Verified review
10/10 Excellent
Louis-Xavier
22 May 2025
Liked: Cleanliness, property conditions & facilities, communication
Very cozy stay at this hotel. I had some worries about checking in, but the staff kept communicating with me through the app and they were very helpful.
Stayed 1 night in May 2025
Verified review
6/10 Okay
Nick
21 Oct 2026
Liked: Check-in, communication
Room was old, and the stairs were narrow. Elevator only go up to 4th.
The room is clean and basic necessities provided are excellent for both a short and long stay.
Stayed 6 nights in Jun 2026
Verified review
8/10 Good
Joseph
1 Aug 2026
Liked: Cleanliness, check-in, communication
Was small but works fine if your not going to stay in your room much me then to sleep
Stayed 4 nights in Jul 2026
Verified review
6/10 Okay
Sally
11 Jul 2026
Liked: Cleanliness
It’s okay. However, the stair steps are so steep and small, so dangerous to get up and down.
Stayed 3 nights in Jul 2026
Verified review
2/10 Terrible
Daija
31 Jul 2026
Disliked: Check-in, communication
There was no staff on site and it was almost impossible to connect with the host. The way to check-in was very unclear and no one to clean the room each day. It was conveniently located near family Mart, 7-Eleven, and a few minute walk to train stations. I arrived after midnight and it took nearly 2 hours to figure out how to get in.
Stayed 3 nights in Apr 2026
Verified review
6/10 Okay
Nadia
13 Apr 2026
Liked: Check-in, communication, listing accuracy
Clean room small
Stayed 4 nights in Mar 2026
Verified review
2/10 Terrible
Kondareddy
10 Jun 2026
Liked: Check-in
Disliked: Cleanliness
Not cleaned only changed mattress covers
Dusty environment causes sick
Stayed 2 nights in Jun 2026
Verified review
10/10 Excellent
joel
1 Jun 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was not clean. Hair on the floor, bed etc. Even the floor seemed dirty. Tried reaching out to Expedia but they wouldn't refund me for the second day. WiFi details were not available and when I reached out to the property they replied the next day.
Stayed 2 nights in Apr 2026
Verified review
6/10 Okay
Robert
6 Jun 2025
Room looks bigger in pictures. No place for luggage. Very small for 4 people. Motion sensor in bathroom for light. If you don’t move light goes out which is a little annoying. People nice. Self check in/out. No room service if you stay more than one day. We managed but very cramped. 2 adults, 1 teenager, 1 child.
Stayed 3 nights in Jun 2025
Verified review
4/10 Poor
Chai-Peng
3 May 2026
Disliked: Cleanliness, communication
While the price was relatively low for a 3-night stay, I was overall disappointed with this one. The room wasn’t very clean: floor had clumps of hair and dust, stains on walls, stains in the bathtub, clumps of lint on the fan screen.
The WiFi connection was only available for about 50% miles of the time, and would shut off unpredictably.
The heater/AC unit didn’t work at arrival.
All of these issues were reported to the host, but the only way to communicate with them is through this Expedia app, and there is a long delay before receiving a response. And the responses were stock phrases or AI-generated, revealing a lack of care. One time it was suggested I provide photos of dirt to email address “————@————.——-“. Didn’t exactly feel like there was much sincerity with providing service. I’m old-fashioned, and much prefer to communicate directly with a human voice. There’s just a lack of communication and follow-up.
There was somebody sent to check out the heater after the first night. It was fixed but again, it was not communicated to us.
Habitación muy vieja..las paredes sucias.. huele a humedad y todo lo que dejas coge ese horrible olor... Muy poco cuidado para el precio tan elevado que es..no lo cojáis
Très accessible par le métro. Instructions de l’hôte très clair. Appartement dans un quartier tranquille. Confortable, propre, très bon rapport qualité prix.
Stayed 5 nights in Feb 2026
Verified review
8/10 Good
Amiel
20 Jan 2026
Stayed 2 nights in Jan 2026
Verified review
10/10 Excellent
Tom
25 Jul 2025
Liked: Cleanliness, property conditions & facilities, communication