Serves lunch and dinner
Check availability

Reviews of Island West Resort

2.5 out of 5
Island West Resort
160 Hemlock St, Ucluelet, BC

Reviews

5.6
Rating 10 - Excellent. 21 out of 262 reviews" "
Rating 8 - Good. 48 out of 262 reviews" "
Rating 6 - Okay. 82 out of 262 reviews" "
Rating 4 - Poor. 64 out of 262 reviews" "
Rating 2 - Terrible. 47 out of 262 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

4.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Keagan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Vincent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right by the water, staff was very friendly. Room was nice and clean and had plenty of amenities. Overall a fair place to stay.
Stayed 2 nights in Feb 2024

8/10 Good

Harry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good. Has everything you need, convenient location and good price. We were pretty happy. Thanks for a great stay.
Stayed 3 nights in Sep 2023

2/10 Terrible

sylvia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this room to stay with my son, I felt extremely unsafe at this property, there was multiple homeless people hanging around outside and coming out of the bushes by my room. The room was dilapidated, run down, dirty and smelled absolutely horrible. My check in was sub standard as I was told to pick up my key at the pub. I walked into the room, looked around, took some pictures and I made the decision to go book a room somewhere else. I am extremely upset that I wasted $420 on this disgusting room. I want a refund!!
Stayed 2 nights in Sep 2023

2/10 Terrible

Ronda

Disliked: Cleanliness, property conditions & facilities
Hotel in Ucluelet.
The building should be demolished. There was mould in the tub, a badly stained toilet and a stain on the carpet in front of. One bed. We got a refund and went elsewhere. You obviously don’t vet what you promote. The place is unsafe.
Door to the room.
The hotel
Entrance with crooked stairs
Hallway to room
Stayed 2 nights in Sep 2023

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is no resort. It was old and run down. Dirty room, bed linen, bathroom and with paint peeling off the ceiling. We only booked this last minute because our large group needed an extra place to stay for 4 people. 2 of our group got bitten by BED BUGS, which we have pictures. I called the office when we left to report this and the manager didn’t bother to return my call. DO NOT STAY here even if it is free!!!! The booking was through Expedia and they were no help either.
Stayed 3 nights in Aug 2023

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked two days through Expedia. The pictures are touched up and very outdated. The room we were provided smelled like mold, old cigarettes and rotton meat. My wife and I wouldn't even stay the night. The beds were infested with something (bed bugs?) but we couldn't even stay an hour, we returned the keys promply went the Ukee Peninsula motel. This place should be condemed. Please don't waste your money.
Stayed 2 nights in Aug 2023

2/10 Terrible

Louis

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We were able to check in early which was nice but once we got in the room it smelled like mold and there was a dirty dusty shirt my kids found under the dresser. We will never stay here again
Stayed 2 nights in Aug 2023

4/10 Poor

Xiu Yun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is very helpful, but the property is too old. The shower runs cold water suddenly, the forcet is like sprinkler. The location is convenient.
Stayed 5 nights in Jul 2023

2/10 Terrible

Kate

Stayed 2 nights in Jul 2023

10/10 Excellent

Gurlal

Travelled with family and small children
Have a great Time, clean Room, great service and Reasonable price will surely back next Time. Thanks for providing valuable information and response even when Office close for Victoria Day.
Stayed 2 nights in May 2023

6/10 Okay

Renée

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Endroit pratique qui doit rénové
Motel désuet- laissé à l’abandon- ne vaut pas le montant demandé.Sachant mon arrivée aurait dû avoir du chauffage cela a pris un 24 h pour chauffer le tout. Contour du bain très sale et joints des céramiques aussi toutes les plaintes autour des murs. Bouilloir à jeter toute noire dedans- toilette bruyante après la chasse d’eau Bref à ne pas aller si ce n’est pas rénové
Stayed 3 nights in Nov 2022

10/10 Excellent

Dzmitry, RICHMOND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great thanks
Stayed 7 nights in Oct 2022

6/10 Okay

BINGZHONG

Travelled with family
Liked: Cleanliness
Bathroom fan is EXTREMELY noisy. The refrigerator sounds loudly as well. But the room is clean and spacious with lot kitchen tools for your convenience.
Stayed 4 nights in Oct 2022

6/10 Okay

Connie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Although room was clean and adequate, resort was unkept and very run down
Stayed 2 nights in Oct 2022

10/10 Excellent

hang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place of hotel is quiet, is convenient to anywhere.
Stayed 3 nights in Sep 2022

8/10 Good

Charry Lou

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2022

4/10 Poor

Sarah

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
A place to sleep-nothing more.
Stayed 2 nights in Aug 2022

4/10 Poor

Randy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
If I was paying 80 bucks for this run down old Motel I would tolerate it way better than the crazy $230 per night. The place was probably as clean as they could get it as its just old and really run down. Seems like nothing has been renovated since it was built. I have never left a negative review of a hotel/motel ever but these things you need to know. Lots of hot water and full size fridge & stove.
Stayed 2 nights in Aug 2022

10/10 Excellent

Martin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great customer service, easy checkin. Will be staying there again :)
Stayed 2 nights in Aug 2022

4/10 Poor

Bonnie

Disliked: Property conditions & facilities
The outside paint was shredded. The wallpaper was pealing. The bathroom tap was barely held on by a screw. The toilet had a huge tank. The shower was very slippery and there were no hand grips. The windows didn’t lock and the blinds didn’t work.
Stayed 2 nights in Aug 2022

4/10 Poor

Gera

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is run down, rooms are dingy, stains and cigarette burns on the sheets. While we were out, staff brought in towels and left our room open with our belongings in it.
Stayed 2 nights in Jul 2022
Response from Kathy on 28 Jul 2022
We don't refesh the room since Pendemic happened. The situation you mentioned brought in towels and left your room door open can't exist in our property.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities
Personal where great to deal with!
Stayed 2 nights in Jul 2022

4/10 Poor

Cody

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no staff working most days. Bed sheets were clean but lots dirt around the edges if the room and mold in the bathroom. I would recommend spending twice as much and staying somewhere else. Its a two star hotel so expect a two star experience.
Stayed 3 nights in Jul 2022

8/10 Good

Maxim

Stayed 2 nights in Jul 2022

4/10 Poor

Brian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We were very disapointed on first arrival. Even more disapointed inside. Complained about an 1/2" space open under door with no response.
Stayed 2 nights in May 2022

10/10 Excellent

YU HWA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contrary to its rather outdated appearance, it was very nice to see bedding, kitchen tools, toilet items, and even Netflix. However, I think it would be good if only the doors and windows could be repaired.
Stayed 2 nights in May 2022

6/10 Okay

Ashley

Travelled with partner
The office is actually closed on Monday and Tuesday which is the days we stayed there...we were still able to stay at the hotel but because the office was closed you were on your own for help and service. We are not fancy or picky and have stayed at run down places before and this was what this place was. Clean on the inside but very run down. Especially the outside. Honestly it made me cringe a little. The sign is completely covered by bushes so you would never know that is where you're supposed to stay...an animal got into the garbage and there was garbage littering the lawn infront for the 2 days we were there and no one bothered to pick it up. All the paint on all the doors to the rooms were cracked and peeling off from years of neglect. Our room was clean but smelled of stale smoke so even though they say no smoking, is was obvious people do it anyway. Our TV was new, so the other review that complained about the tv wasn't working, wasn't our experience. All in all it met our needs and we had a place to crash but I just felt like the owners didn't really care about their property which was sad. If you need a place to crash isn't fine. But with the steep price of the room, I had wished they showed they took a little pride in their property.
Stayed 2 nights in Apr 2022

10/10 Excellent

Dzmitry, RICHMOND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2022

10/10 Excellent

Nick

Stayed 2 nights in Apr 2022

6/10 Okay

darlene

Travelled with group
Liked: Cleanliness, staff & service
The Island West Resort was a bit rundown but perfectly serviceable for us. We needed a reasonably priced place to sleep, with two double beds and a working TV. For the price we got exactly that - the TV was excellent once we got it to work (its a long story so just google a fix if yours doesn't show anything on the screen when you turn it on) and the beds were clean and comfy. If spending a ton of money on accommodations is your thing...look elsewhere. But we decided to put our money where our mouth is and splurged on the best meal we've ever eaten (Spoiler alert - Pluvio will ruin you for all other food!) instead of wasting it on a bougie place to sleep. We made the right choice for us.
Stayed 1 night in Mar 2022

8/10 Good

Audrey, St. Benedict

Travelled with partner
Liked: Cleanliness
Located in Uclueket. Can see small craft marina from the window.
Stayed 2 nights in Nov 2021

6/10 Okay

Patrick

Trip
Property needs upgrading.
Stayed 1 night in Oct 2021

2/10 Terrible

Spencer Tyler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute disorganized old falling apart excuse for a motel I’ve stayed in 15$ hostels that have better maintenance. Everything in the bathroom is so old and disgusting t the towel rack was litterally smashed in and they couldn’t pay 10$ to replace that all the grout around every flat surface sink and tub was old and rotted so water and mold would easily spread the walls are cracking in multiple areas the heaters were not turned on and it took hours for the place to remotely get warm. The tub has such a bad stain I didn’t even want to stand in it to shower and the beds in room were in such a way that you couldn’t actually plug in the lamp for light because the plug in was behind the other side of the bed. So at this point I didn’t trust the bed and saw a weird spot so I slept on the couch untill 2am- following we woke up left early as possible and just got out of there it was a poor excuse for the price maybe 30-50$ this was sad
Stayed 1 night in Oct 2021

2/10 Terrible

Lindsay

Travelled with family
Disliked: Amenities, property conditions & facilities
The location was great as the property is harbour front and a close walk to downtown. Other than that, the carpets are stained, there was a hole punched into our bathroom door, the shower rod was cracked and rusted and people were partying everyday until 4 am. The bed was also uncomfortable. The hotel is extremely overpriced for what you get and very rundown.
Stayed 2 nights in Sep 2021

6/10 Okay

Daphne

Travelled with partner
Disliked: Property conditions & facilities
Better than sleeping in our car or not going. Booked very late for somewhat impromptu get together with family. This Motel is situated on a large piece of land on the water and is, obviously, not too far away from being knocked down. Zero upkeep for past many years. Thankful to have a place to stay for under $1000/night a Only alternatives. Clean sheets, hot water, kitchenette, sold wi-fi and, most importantly, we felt safe and secure in our room. Could stay there again, but only as last resort..
Stayed 3 nights in Sep 2021

2/10 Terrible

Winnie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Built in the 60s and never touched again. Room is suppose to be nonsmoking, but stunk of cigarettes. Felt uncomfortable touching anything without Lysol; after reading other reviews, brought our bedding. Bed feels like it is folded in half when you lie in it. Only modern amenity is an updated fridge. Not worth the $180 price tag.
Stayed 2 nights in Aug 2021

2/10 Terrible

Monica

Run down, bed was broken no blinds fridge leaked all over floor!
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2021

6/10 Okay

Patricia

Stayed 2 nights in Aug 2021

2/10 Terrible

Edward

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The office wasn't open when I tried to check in. I finally got a key. The bathroom lights did not work properly. I called the office and got an answering machine saying they would call back, however they never called back. You needed a flashlight to use the bathroom. We stayed 3 nights and they never contacted us.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the marina ,easy to get to the boat for fishing early in the morning
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Property is on the older side. Beds seemed fairly clean. Staff was very friendly and did make us feel welcome. Unfortunately, our room smelt so strongly of cigarette smoke it was nauseating. Towels also did not act like you would expect. They were unable to soak up water efficiently and stung your eyes when you dried your face. I imagine, in the off season the price of the room is more representative of what you get and is probably worth it. During our trip in mid august the price had been so over inflated due to demand that we second guessed our decision repetitively.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nothing fancy, but the staff are friendly, the room was clean, the bed was comfortable, the kitchenette was well supplied (including a wine glass!), and it was pretty quiet. Will definitely be booking again next year :)
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sign is partially hidden by plants . Its not the building in picture but one around the corner , faces boats in the harbour , so great location .
Stayed 2 nights in Jul 2021

6/10 Okay

Rico

Travelled with group
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The photos on Expedia are of the pud, not the motel, which is very run down. The room only had one accessible outlet that worked if we used a pop can to prop up the cell charger. The outlet in the bathroom was covered in rust and didn't work at all. The ceiling paint was chiping in several places. The bathroom door had a hole in it. The stove burners were all crooked so the pots would slide off and one burnwr didnt work. The bathroom fan sounded like a shopvac. The fridge was so loud it woke us up at night. We could see outside through the crack in the thin wooden door. The windows didn't keep any outside noises out and they had mould all over the trim. One of them had no locking mechanism. The blinds were broken. The bathroom mirrors had rust. The carpet had stains. The beds were incredibly uncomfortable and we had sore backs the next day. There was no one at the frint desk when we arrived so we went upstairs to the pub as per the check-in instructions on Expedia. The bartender was visibly annoyed that we were there and was not friendly. The one nice thing about this place was that the woman who eventually checked us in was quite friendly.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I was concerned regarding the negative reviews this place has but overall it is a good accommodation for the price you pay. The upper floor has only stairway so not accessible for disabled people. Note that the building is quite old and power outlets have become a bit loose my phone charger kept falling. Carpet needs replacement. Bathroom and room were clean. It seems it recently got painted from inside. We stayed with two kids and had no problems. Our room had kitchen too so we also cooked breakfast. No complaints. I guess negative reviews are from people who want to pay less but expect a 5 star service.
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was a complete dump. The corner of the couch looked like a dog chewed it off holes in the outside deck broken fridge and so on. This place should be condemned unsafe for anyone especially children
Stayed 2 nights in Jul 2021