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"This is a condo property that rents out rooms. We have stayed twice and the experience is not consistent. Stayed for work and no iron in the room. Texted to request and no response. Texting from the property is inconsistent with timing of check in/out. I paid super cheap so it’s ok but if you’re paying full price in season I would be concerned. Room is clean. Full kitchen. Nice hot tub. Great location. No road noise. If you want full service this isn’t the place. If you want a condo and don’t need support then this will work."

"Clean room. Great location for walking Main Street."

"Wonderful stay. The front desk people were top notch and deserve a raise. Such great customer service!"

"Mountainside is a wonderful place to stay. They charge for parking (Expedia won't allow me to say how much parkig was) which is a pretty big ripoff since we had to park outside and not in the garage. This is a new money grab by Marriott so just be aware that the "deal" that it look like you are getting on Expedia is going to be more expensive beause of parking. They always used to offer free parking for one car and a fee for for an additional car which seemed totally reasonable to me. Aside from this, we love staying here and I do recommend it, but be aware of that extra charge."

"I came with them understanding it was under construction. No noise to disturb my peaceful rest. Away from it! This will be a wonderful spot when complete. Then it will be premium price. So I liked my sneak peak! Would love to see it during a ski trip. Nice plunge for the ache of skiing. The spa was nice and hot. Views of snow capped mountains and Swiss inspired hillsides were memorable. Nearby access to The Crater was a neat experience! You must prebook separately but they will golf cart you to it! Such nice warm, natural hot spring. Cool story to its’ discovery."

"We booked 2 rooms on my Amex Platinum card for a weekend that was considered in between seasons (very low capacity). We checked in the evening on a Friday. The rooms were fine (small bathroom but ok). It isn't too late for dinner so we headed down to eat. There was no one to greet us or to seat us at a table and after a few minutes we just sat down. Finally the server came and asked us to order right away as the kitchen would close soon (it was only 8:45). The manager showed up and said they would comp a desert as we weren't greeted upon arrival. Actually, I really didn't want desert, the glass of wine would be better but then ok. The staff not being around was a theme the whole weekend. The thing that bothered me the most was the day we checked out. I had a late flight and requested an extra hour to check out (even just one of the rooms). The receptionist Katy explained that 'No it was not possible'. The place was virtually empty. That's the last time I will stay at Black Rock Mountain Resort!"

"Exceptional property & friendly staff! Brewed a fresh pot of coffee for me by request at 6am on Sunday morning! AMAZING!!!"

"It would be nice if the hottub was available earlier in the morning."

"The room was very clean and comfortable, and the staff was exceptional! Would definitely stay again."