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"Upon arrival, our room had a used toothbrush on the sink and food in the refrigerator (ewww!) - there is NO safe in the room (or any rooms according to the very snarky woman at the front desk) - the entire building was down to ONE elevator for over 24 hours which was a nightmare (20 minute wait each ride) - our pretty room balcony with chairs was sealed shut to prevent use, and the restaurant was WAY under-staffed for the breakfast shift (annoyingly long line to wait for one of the MANY open tables since most people opted for the buffet)."

"The room was huge and spotlessly clean. Loved it."

"This is our second time staying at a Crystal Inn and we have been very impressed with the cleanliness of the rooms and helpfulness of the staff. A great place to stay in the Salt Lake area."

"Bathtub had a very slow//clogged drain."

"The room was nice, not much to choose from for eating "

"The bed was comfortable, but the place is not really clean. The hotel looks like it needs a serious makeover. Can’t complain for $78/night though— you get what you pay for."

"The room was recently remodeled and clean. Soap and shampoo were all pleasant smelling. Air conditioning worked well. I was greeted as a Choice Priveleges member upon check in, and the front desk clerk was very friendly. The breakfast had a good variety of choices. I always love a fresh waffle! "

"The AC and safe in the room were not working properly. A professional associate arrived with in 10 minutes and corrected the problems. And, (now this is funny) I had a terrible problem with a dress zipper .... going to my nephew’s wedding and my husband could not figure it out. I called the front desk to ask if a lady was available to help since my husband could not figure out this problem. She arrived in 2 minutes or less....and was able to zip the dress....I was very appreciative of her quick response."

"great trip "