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Reviews of Holiday Inn Express & Suites Tijuana Otay, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Tijuana Otay, an IHG Hotel
Lazaro Cardenas 2539, Col. La Pechuga, Tijuana, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 380 out of 480 reviews" "
Rating 8 - Good. 65 out of 480 reviews" "
Rating 6 - Okay. 14 out of 480 reviews" "
Rating 4 - Poor. 7 out of 480 reviews" "
Rating 2 - Terrible. 14 out of 480 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Anabella

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Property is clean and plenty of stores and restaurants.
Stayed 2 nights in May 2024

10/10 Excellent

Josephin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel! Staff were really nice !
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A convenient surprise. Just 1 night for a morning flight. The property is perfectly fine. Rooms are spacious and clean. Staff went out of their way to speed up the Check-in process. A terrific restaurant outside our window - a 3 minute walk away - served Brazilian beef and mixed creative cocktails at our table. Overall, this was a delightful 1-night airport layover stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Artemia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alvaro

Stayed 1 night in Mar 2024

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Frances

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, everyone very friendly and everything very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Valentín

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was good and safe
Stayed 2 nights in Mar 2024

10/10 Excellent

Narciso

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024

8/10 Good

Bonifacio M.

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room I staid in had the AC not working properly and making a very loud mechanical noise as if someone was banging on the door, it would happen every hour or two all night! I was not able to get any sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

Berenice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Feb 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Juanita

Stayed 1 night in Feb 2024

10/10 Excellent

heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024

8/10 Good

Erika

Stayed 1 night in Jan 2024

8/10 Good

Mitchell

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
convenient access to room and breakfast, room clean and spacious
Stayed 1 night in Jan 2024

10/10 Excellent

Severo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nathalie

Liked: Cleanliness
Nice hotel really convenient.

10/10 Excellent

Artemia

Travelled with group
Liked: Amenities
Muy limpio excelente
Stayed 1 night in Jan 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was fine 😁
Stayed 1 night in Jan 2024

8/10 Good

veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Karim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the US Consulate and Otay crossing, Shopping Mall justo in front of the hotel, Clea, new, rooms
Stayed 1 night in Jan 2024

10/10 Excellent

JOSE JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

hagop

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vary clean and excellent service
Stayed 1 night in Jan 2024

2/10 Terrible

freddy

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Berto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cleaning Hotel 🛏️Quiet place Recommended place Otay alameda plaza . breakfast excellent employee friendly...
Stayed 2 nights in Jan 2024

10/10 Excellent

Etienne, Tustin

Stayed 1 night in Jan 2024

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was very nice and clean . Near a lot of eating and shopping mall.
Stayed 3 nights in Dec 2023

10/10 Excellent

Rene

Travelled with family
Liked: Property conditions & facilities
Great time in Tijuana
New hotel, great service and friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Stayed 2 nights in Dec 2023

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jesica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jesus m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción
Buen hotel, instalaciones nuevas, limpio y amplia la habitación.
Stayed 1 night in Dec 2023

10/10 Excellent

francisco

Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Stayed 2 nights in Dec 2023

2/10 Terrible

Tom

Disliked: Cleanliness, staff & service, property conditions & facilities
Heater didn’t work Was cold Tv channels had bad reception
Stayed 1 night in Dec 2023

10/10 Excellent

Hector

Stayed 1 night in Dec 2023

10/10 Excellent

eddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Dec 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean location and good breakfast
Stayed 1 night in Nov 2023
Response from We loved being your hosts on 24 Nov 2023
We appreciate your valuable comments, we hope you visit us again soon and have a great experience with the entire Holiday Inn Express & Suites Tijuana Otay family.

10/10 Excellent

Erika

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious, it was a big plus having microwave, mini fridge and coffee maker. Surprise bathroom had lotion and hand soap “Dove” brand. Excellent customer service. Easy to check-out. The only negative was to access to the hotel, missed the entrance several times hard to drive in. But I highly recommended the hotel. I will definitely stay again in the future. Thank you
Stayed 1 night in Nov 2023
Response from We loved being your hosts on 21 Nov 2023
We appreciate each of your comments and we appreciate the time you take to rate us and let us know that you had a great experience with the entire Holiday Inn Express & Suites Tijuana Otay family. We really hope you will visit us again and have a great stay with us.

10/10 Excellent

Fabian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet inside but lots to do outside the hotel. And walkable distance.
Stayed 1 night in Nov 2023
Response from We loved being your hosts on 21 Nov 2023
We appreciate your valuable comments, we hope you visit us again soon and have a great experience with the entire Holiday Inn Express & Suites Tijuana Otay family.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing was that the entrance was very difficult and confusing to find. Be very cautious because you might accidentally enter a plaza and have to pay money. Entrance was very hidden, they should have considered that when they were making the hotel. Other than that the stay was nice.
Stayed 1 night in Oct 2023
Response from We loved being your hosts on 30 Oct 2023
Thank you very much for your comments, we are continuously working to give you a better experience inside and outside our facilities and, likewise, to ensure that your stay is truly comfortable.

10/10 Excellent

Kathy

Stayed 1 night in Oct 2023
Response from We loved being your hosts on 23 Oct 2023
We appreciate your valuable comments, we hope you visit us again soon and have a great experience with the entire Holiday Inn Express & Suites Tijuana Otay family.