Lobby sitting area

Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
660 W. Arthur St., Thunder Bay, ON

Reviews

7.6

Good

Rating 10 - Excellent. 281 out of 1000 reviews" "
Rating 8 - Good. 387 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 96 out of 1000 reviews" "
Rating 2 - Terrible. 65 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness
Everything was good
Stayed 1 night in Mar 2024
Response from Sherry Smith AGM on 12 Mar 2024
Thanks for the great ratings and comment, Anita! I hope we see you again in the near future.

10/10 Excellent

Tony

Stayed 1 night in Mar 2024

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and good beds to sleep on
Stayed 1 night in Feb 2024
Response from Scottie Wemigwans on 1 Mar 2024
I am glad you enjoyed your stay. Looking forward to your next visit.

10/10 Excellent

Linda

Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Scottie Wemigwans on 1 Mar 2024
Thank you for your review

6/10 Okay

Janelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff were helpful and courteous, however the room seemed clean but it really wasn’t. There was garbage under the beds from prior guests and the floor felt sticky. There was hair on the sheets, toenails near the radiator, and the pillows smelt like armpits to name a few reasons why.
Stayed 2 nights in Feb 2024
Response from Scottie Wemigwans on 1 Mar 2024
I am sorry your stay wasn't as good as it should of been. I do applogise for the error and I will be discussing with the team ways to make sure this isnt an issue in the future.

6/10 Okay

Aleksandar

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The facility requires a thorough renovation
Stayed 1 night in Jan 2024
Response from Scott Wemigwans General Manager on 26 Jan 2024
Thank you for your review. We are actually at the tail end of a complete renovation, that inculded rooms, hallways and exterior. The last part of the reno being completed as we speak (the Canopy).We are extremely excited about all the updates and have hear compliments from all of our guest.

10/10 Excellent

Maryam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scottie Wemigwans on 1 Mar 2024
Thank you for your review

10/10 Excellent

Hayder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scott on 1 Mar 2024
Thank you for your review

10/10 Excellent

Richard, WINNIPEG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Scottie Wemigwans on 1 Mar 2024
Thank you for your review

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Response from Scott Wemigwans on 1 Mar 2024
Thank you for your review

10/10 Excellent

Paul

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside needs to be swept up there is a lot of cigarette butts everywhere especially close to the patio and entrance doors
Stayed 1 night in Dec 2023
Response from Scottie Wemigwans- General manager on 27 Dec 2023
Than you for your review.

10/10 Excellent

MICHEL

Stayed 1 night in Dec 2023
Response from Scott GM on 13 Feb 2024
Thanks for the Review

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the renovations they’ve done this with this facility in the past I didn’t read it very high but it’s very clean. It’s very quiet and it looks like it put a lot of thought into the bringing it up to a good standard a very nice place to stay and never heard a thing after 11 o’clock so I was happy.
Stayed 1 night in Dec 2023
Response from Sherry Smith, AGM on 12 Dec 2023
Thanks for the great ratings! I hope we have the opportunity to welcome you back again soon.

4/10 Poor

trisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No notification of construction on building. Alternative entrance not well marked or lit up. Could smell front desks body odour from about 10’ away. Bathroom counter looked like a dirty rag was leaking send on it. Beds were very messily made and dirt and hair on bedding
Stayed 1 night in Dec 2023
Response from Sherry Smith, AGM on 12 Dec 2023
Thanks for your comments regarding your stay with us. I have discussed the issues with our housekeeping team so this does not recur. I hope we have the opportunity to welcome you back again soon.

10/10 Excellent

Lois

Easy and quick check in. Good service.
Stayed 1 night in Dec 2023
Response from Sherry Smith, AGM on 12 Dec 2023
Thanks for the great ratings! Hope to see you again soon!

6/10 Okay

Tyler J

Disliked: Property conditions & facilities
Room floor dirty, insects in bathroom. Building under construction
Stayed 1 night in Dec 2023
Response from Sherry Smith, AGM on 12 Dec 2023
Thanks for your comments regarding your stay with us. I have discussed the issues with our housekeeping team so this does not recur. I hope we have the opportunity to welcome you back again soon.

8/10 Good

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, good, safe & convenient place to stay at a decent price…
Stayed 2 nights in Nov 2023
Response from Scottie Wemigwans- General manager on 22 Nov 2023
Thank you for your review.

10/10 Excellent

Roslynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. It was easy to find and the staff was very friendly and helpful
Stayed 1 night in Nov 2023
Response from Scottie Wemigwans- General manager on 9 Nov 2023
Thank you for taking the time to submit a review.Looking forward to your next stay

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and welcoming
Stayed 1 night in Nov 2023
Response from Scottie Wemigwans- General manager on 6 Nov 2023
Thank you for your review. Looking forward to your next visit

6/10 Okay

Kurt

Business traveller
Disliked: Staff & service, amenities
Heating system went from hot to ice cold making for one lousy sleep. Yes they were informed.
Stayed 1 night in Nov 2023
Response from Scottie Wemigwans- General manager on 6 Nov 2023
Thank you for your review. We have inspected the unit and made the necessary repairs.Thank you for your review.

8/10 Good

Renu

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable place to stay
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on 1 Nov 2023
Thank you for the review

6/10 Okay

Gregory

Liked: Cleanliness
The place was clean. The location was noisy and very limited in terms of walkability. There were no amenities to speak of, so if you just want a half decent bed , this place will do.
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on 30 Oct 2023
Thank you for the review. I am glad you enjoyed your stay with us. Looking forward to your next stay

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on 30 Oct 2023
Thank you

10/10 Excellent

Marvin

Travelled with partner
Room was clean and no disturbance during the stay.
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General manager on 23 Oct 2023
Thank you for taking the time to submit a review. I am glad you enjoyed your stay.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
I have a walking aid and when finding out that there was no elevator was difficult.
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on 1 Nov 2023
Thank you for your review

2/10 Terrible

Cara-Lee

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
checked in at 11p and checked out at 11:15p… entered room. looked like someone had jumped on the beds and they were covered with human hair.. gross. Went to front desk to check out and gave my explanation, i got zero push back from clerk, he was making a note and informing his manager. he also explained to me how to get a refund
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on 19 Oct 2023
Good day Sorry for your experience well checking into the hotel. I will be having a discussion with housekeeping about reviewing the beds once they complete service.Thank you

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General manager on 23 Oct 2023
Thank you for your review

4/10 Poor

Ashima

Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General manager on 6 Nov 2023
Thank you for your review

2/10 Terrible

Freddie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was falling apart. It was dirty. The bathroom door did not close properly. The micowave was dirty. The one chair that was in the room...was falling apart. The breakfast was not good, and the one wait staff that I saw was rude to a child.
Stayed 2 nights in Sep 2023
Response from Scottie Wemigwans- General manager on 12 Oct 2023
Thank you for taking the time to submit a review, I am surprised to hear that you felt like the place was falling apart. We just completed a full renovation of all aspects of the hotel and have been receive a lot of compliments. Hoping to see you next time

10/10 Excellent

Tajae

Liked: Staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in Oct 2023
Response from Scottie Wemigwans- General manager on 5 Oct 2023
Thank you for your review

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Scottie Wemigwans- General manager on 23 Oct 2023
Thank you for your review. See you next time

6/10 Okay

Shiv

Travelled with family and small children, Business traveller
One thing for this comfort inn was that it was on highway and also dining option was more!
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General manager on 23 Oct 2023
I am glad you enjoyed your stay with us, our location is great as we do have lots of opinions for dining

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great 👍
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on 2 Oct 2023
Thank you for your review

8/10 Good

Debra

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Sep 2023
Response from Scottie Wemigwans- General Manager on 2 Oct 2023
Thank you for your review

4/10 Poor

Hussain

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Scottie Wemigwans- General Manager on 2 Oct 2023
Thank you for your review

6/10 Okay

Dianne

Stayed 3 nights in Sep 2023
Response from Scottie Wemigwans- General manager on 23 Oct 2023
Thank you for your review

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and friendly staff
Stayed 1 night in Sep 2023
Response from Scottie Wemigwans- General Manager on 27 Sept 2023
Thank your for your kind words

10/10 Excellent

Lesa

Travelled with family
Liked: Amenities
The property was easy to find and get into. The front desk staff was friendly and efficient. The room is clean and comfortable with up to date furnishings.
Stayed 1 night in Sep 2023
Response from Scottie Wemigwans- General Manager on 26 Sept 2023
Thank you for the review.I am glad you enjoyed your stay

2/10 Terrible

Judy

Liked: Staff & service
Disliked: Property conditions & facilities
This is an expedia issue. My mistake I made my reservation for the 22nd instead of the 21st. Of course there was nothing Confort Inn could do so I called expedia and could only get a recording. Eventually the recording told me I hadn't cancelled early enough...really? It cost me $175 because of 1/2 hour. Terrible. I will not be using expedia again.
Stayed 1 night in Sep 2023
Response from Scottie Wemigwans- General manager on 26 Sept 2023
Thank you for the review.

2/10 Terrible

olivia

Travelled with partner
The front desk staff today at checkout was very rude when I decided to extend my stay last minute.
Stayed 1 night in Sep 2023
Response from Scottie Wemigwans- General Manager on 18 Sept 2023
Thank you for your review. I am sorry about your experience. I am glad we were able to extend your stay.

8/10 Good

Judith

Liked: Cleanliness
Convenient location Quiet Very good shower Had to ask for fresh towels
Stayed 7 nights in Sep 2023
Response from Scottie Wemigwans- General Manager on 18 Sept 2023
Thank you for your responds. We are glad you enjoyed your stay

8/10 Good

gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Scottie Wemigwans- General manager on 15 Sept 2023
Thank you for your review

8/10 Good

Chelsea, Sudbury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff Jake and Sherry were very kind and I was able to check in a few hours earlier than the normal 3 p.m. check-in, which was great because I wasn't sure how I was going to kill 3 hours in a city I've never been to before. The evening staff was just ok. Seemed like I was putting him out to ask for something. I never saw housekeeping clean my room in my 6 days there. I threw out the garbage myself in the outside garbage can my 3rd day there. I had to call them on my 5th day to ask if someone could go in and at least grab the garbage for me. Upon check-in I was told the housekeepers only come every 2-3 days but my room was never made-up. I saw the two gentlemen in the hallway and asked for more towels and new garbage bags. I tipped them. Breakfast was continental and didn't have too bad of options! I'm on a high protein diet and they had Greek yogurt, boiled eggs, peanut butter packs. I was pleased. Hallways and rooms smelled clean and fresh, my room was fantastic. Would definitely stay again!
Stayed 6 nights in Sep 2023
Response from Scottie Wemigwans- General manager on 14 Sept 2023
Thank you for taking the time to write a review. I am glad you enjoyed your stay. Our front desk team is amazing and I will let them know you appreciated them.

4/10 Poor

Dennis

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Comfort Inn used to be my go to accommodation- no longer. Rude and unfriendly staff and rugs that haven’t been cleaned in years. I still like that one can park in front of one’s room but older motels are being upgraded and I’m now using them.
Stayed 1 night in Sep 2023
Response from Scottie Wemigwans- General manager on 13 Sept 2023
Than you for your review.We completed an entire room and exterior renovation this past year. I am sorry your experience with our staff wasn't a great experience. I will be looking into what happened during your stay and be addressing any issue.

8/10 Good

CONSTANTIN

Liked: Cleanliness, staff & service
Dated
Stayed 1 night in Sep 2023
Response from Scottie Wemigwans- General manager on 13 Sept 2023
Thank you for your review. We just completed a full room and building exterior renovation and have been receiving a lot of compliments.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Scottie Wemigwans- General manager on 13 Sept 2023
Thank you for your review

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Scottie Wemigwans- General Manager on 13 Sept 2023
Thank you for your review

10/10 Excellent

Gonzalo

Stayed 1 night in Sep 2023
Response from Sherry Smith, AGM on 11 Sept 2023
Thanks for the great ratings! Hope to see you again soon!