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"Courtesy of staff"

"Incredibly efficient and courteous staff. We went in a large group and they handled the check-in super efficiently."

"Good room. Excellent staff. Good view of the waterfall, though not very close. However nice view of the water flowing in front of the resort. Good breakfast spread as well as ala carte options for lunch and dinner. On the whole a very pleasant and refreshing stay."

"Yes "

"Staff is nice and room is nice. "

"We just had a really great stay at the Fortune on Airport Road in Kochi! Honestly, the place feels brand new – everything is modern, super clean, and just looks nice. It even smells good as soon as you walk in, which is a great first impression. Our room was spotless. We really liked that they had all the little things we needed already in the room (like toiletries, tea/coffee), so we didn't have to call and ask. The staff we met were all very polite and helpful. We tried the food and liked it. The breakfast buffet was good with plenty of options, and we had lunch there one day that was tasty too. One small thing to know: the hotel is on a main road, so the traffic outside can get busy. But honestly, that's just how Kochi is in general. It didn't really bother us or ruin our stay at all. Overall, we had a fantastic experience and would definitely stay here again! Good stuff: Feels new & clean, great room amenities, good food, friendly staff. Heads up: On a busy road (but that's normal for the area)."

"The hospitality of the staff is above and beyond what one would expect. It's like you've made friends, the head chef, Salim treats you like you are a guest in his home. The wait staff, from Andrew, Bibin, Vivek, and the others never sit around. They are always on their feet, waiting to see what they can do for you. Uvin, Sweety, and Chris at the front desk make your settling in with ease. The fact that I know all their names speak to the impression they have made. "

"Nice "

"⭐⭐⭐⭐⭐ Luxury stay with an excellent family-friendly breakfast We had a wonderful vacation stay at Novotel Kochi Infopark. The rooms were spacious, elegant, and very comfortable, making it perfect for families. The property feels premium, calm, and well maintained. The morning buffet breakfast was a highlight — a lavish spread with fresh South Indian favorites, live dosa and egg counters, continental options, fresh fruits, pastries, and great coffee. Everything was high quality, hygienic, and beautifully presented. The staff were attentive and very helpful, especially with children. The dining area was spacious and relaxed, making breakfast enjoyable even during peak hours. Overall, a refined luxury experience with warm hospitality and great food. Highly recommended for families and vacation stays."