The White Palace Tours and Activities

Line up for elevators Had to walk down 15 flights after waiting for over 15 minutes . Sheets worn out and not comfortable

This place is clean and new. Location is perfect. We would return.

I will start with the pros of booking at this hotel. Ambience was amazing when you walk into the hotel. The aromatics are sensual and creates a relaxing feeling. The location is nothing more short of great. The subway, Central Park and all stores are within walking distance. I suggest you take the walk. If you choose to stay here try Jams restaurant 5 stars. Now the cons… at the front desk I asked about the EV chargers to which I was told to refer my questions to valet. Ok valet informed me that the EV Chargers has been out of order for some time. Disappointing because as I expected a way to charge. Ok whatever. Now the room…it is like the size of a dorm room. The view that is pictured is a facade. My room was on the 4th floor and the view was the HVAC system for the next building with debris. On Saturday the room was FREEZING and guess what the a/c thermostat read “offline”. This was definitely not what I expected for the price I paid.