The Theatre Practice Tours and Activities

Although this is advertised as a 5-star hotel, my experience did not meet that standard. The room was spacious, which I appreciated, but the overall quality, cleanliness, and facilities fell well below my expectations. The level of cleanliness was particularly disappointing and did not reflect what I would expect from a 5-star property. The room cooling system and controls were also not intuitive and were difficult to operate. I understand and support efforts to reduce plastic waste. However, I was surprised that no complimentary drinking water was provided through any alternative means. Many 4-star hotels offer water refill stations, filtered water taps, or glass bottles in guest rooms. At this hotel, guests were required to purchase their own water, which felt inconsistent with the standards typically associated with a 5-star experience. The breakfast was acceptable, but it was neither exceptional nor memorable. It was adequate, but certainly not at the level I would expect from a hotel of this rating. The only significant positive was the location. The hotel is within easy walking distance of City Hall MRT, making it convenient to access transportation, shopping, and nearby attractions. Overall, while the room size was good and the location was convenient, the low standard of cleanliness, limited amenities, lack of complimentary water options, and overall experience made the stay feel much more like a 3-star hotel than a 5-star property.

The room was ok. There was furniture which was not so functional but super decorative which was blocking the view. Coffee machine was super confusing and had to get someone to show us how to work it out. The hotel is amazing, but rooms are kinda old and outdated.

Beautiful hotel, let down by service — such potential The Mett has so much going for it — the building itself is stunning, and our Junior Suite was gorgeous. The gym is genuinely one of the best I've used at a hotel, and we loved the park nearby. On paper this should be our go-to staycation spot. Unfortunately, the service didn't match the setting. At Canning Bar and reception we had to ask multiple times for basic things, and room service was the same story. We mentioned it was my partner Dav's birthday when we checked in, hoping for even a small gesture, but nothing came of it. The pool was a real disappointment. It was overdue a refresh even before the rain came, and afterwards it was left soaked and unusable — no one had cleaned it up. There was no music or atmosphere, kids were in the adult pool area, and staff walked past repeatedly without checking if we needed anything. Canning Bar itself was also freezing — we couldn't comfortably sit there for long. One bright spot: Robert, the manager, was attentive, warm, and clearly cared about getting things right — a shame the rest of the team didn't follow his lead. L'Amo restaurant was excellent too; we enjoyed it so much we went back a second night. With some attention to service standards and pool upkeep, this could easily be a five-star stay. Right now, it falls short of the potential the building and location clearly have.