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"The room was too small, no balcony. The window was next to the aisle, if you open the courtain, everyone walking can see you inside. Breakfast buffet, the same everyday. The water at the Waterfall Pool was very cold, no one went in. Umbrellas and chairs at the beach, not included $50 a day."

"The staff was nice. I had an issue with my key and they corrected it right away. The only problem was my food was cold at the restaurant. "

"Not bad"

"Not bad"

"Clean room nice pool"

"Amazing place to stay. Family friendly. Lots to do plus good food options. Great service as well. Definitely staying here again."

"By far the worst experience I’ve ever experienced in my 31 years of life from the moment I checked in, room service, additional fees that we were not advised of and did not provide the original room I booked they had to switch me over after complaining. The second night we found insects in restroom, also experienced bed bug bites throughout the stay. Very poor management (Gustavo) horrible experience will never ever return. Save yourself the money. "

"Didn’t like having to pay the extra fees for parking. The room did not have enough outlets and the main ones were broken. Overall it was a nice stay and near everything"

"The garden in the backyard is amazing, the cafes and lounge are wonderful. The rooms themselves are fabulous. A main issue we had was that the hotel is under some fairly major construction. At first we were put into a very loud room right in the middle of it with stone saws going off all around the room, but after getting to the room I called down and a lovely woman came and escorted me to another quiet room in a totally different part of the hotel. From there, the stay was quite nice, except that the gorgeous park in the backyard is rendered non-relaxing all day due to the construction above, only nice at night. Would for sure stay here again when the hotel is not under construction."