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Reviews of Inntel Hotels Den Haag Marina Beach

4 out of 5
Inntel Hotels Den Haag Marina Beach
Strandweg 1, The Hague

Reviews

8.4

Very good

Rating 10 - Excellent. 225 out of 492 reviews" "
Rating 8 - Good. 167 out of 492 reviews" "
Rating 6 - Okay. 58 out of 492 reviews" "
Rating 4 - Poor. 29 out of 492 reviews" "
Rating 2 - Terrible. 13 out of 492 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the beach close to some amazing restaurants
Stayed 1 night in May 2024

10/10 Excellent

W Robert, Dublin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great experience staying here. Hotel is very opulent with amazing sea views though it is a bit remote, with the nearest public transit stops a twenty minute walk from the hotel. Restaurant has good options and affordable.
Stayed 3 nights in Apr 2024
Response from Sophie - Guest Relations on 5 May 2024
Dear Robert, Thank you so much for this 5-star review. It's so good to hear that the entire stay exceeded all of your expectations. That is one of our favourite things to read. It was a real pleasure to welcome you and we look forward to seeing you again.With kind regards,

8/10 Good

Madeline

Stayed 2 nights in Feb 2024

2/10 Terrible

Ravi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
noise nuisance and staff who do not understand your problem at all
Stayed 1 night in Feb 2024
Response from Sophie - Guest Relations on 29 Feb 2024
Dear Ravi,Thank you for your time and effort to write this review and your recent stay in Inntel Hotels Den Haag Marina Beach. I truly regret to read your stay in our hotel did not entirely live up to your expectations.We always strive to provide an excellent service for our guests and regret to read we didn't succeed this time. Our apologies for any inconvenience caused by the noise in our hotel. Your feedback has been shared with the management team and is important to improve our service.We would like to regain your trust during your next visit if you're willing to give us that chance.With kind regards,

8/10 Good

paulien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, helpful staff
Excellent location, right by the harbour and the beach. Would not recommend the twin rooms. Very narrow beds and noise from the nonstop boat engines when sleeping with the windows open. King size room was much better, and thanks to the hotel for kindly switching us. Hotel is very new and in good condition. Spa area has generous opening hours and a great view. Parking only accessible outdoors. It’s not far but with wind and rain it could be quite unpleasant. Closest access to public transportation is a 10-15 minute walk. Plastic single use cups in the rooms should be replaced by reusable versions.
Stayed 3 nights in Jan 2024

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Katherine

Stayed 2 nights in Sep 2023

10/10 Excellent

Tamas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wellness room was really nice
Stayed 1 night in Jul 2023

8/10 Good

Ben

Liked: Cleanliness, staff & service
A convenient stop.
Stayed 1 night in Jun 2023

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Ziad Peter

Stayed 2 nights in May 2023

4/10 Poor

Thomas

Disliked: Staff & service
Mediocre experience
Official check-in 3pm which was not convenient. We ended up checking in at about 9pm. Upper floor rooms wish originally noted but not honored. Lights didn’t function properly. Disappointing breakfast, both in terms of quality and choice. Cost-benefit ratio poor. Friendliness of service a mixed bag.
Stayed 1 night in May 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good views
Stayed 2 nights in May 2023
Response from Inntel The Hague Marina Beach on 13 May 2023
Dear Mark,Thank you kindly for your nice review. We hope to welcome you again soon!Kind regards,Joella - Front Office

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Impressive hotel.
Impressive brand new tower hotel, full wall glass frontage to the room, great view of the huge harbour, or the ocean. Decor is impressive, art deco maritime themed. Room furniture a bit Ikea-eco minimal. Large protruding wall mounted (kitchen?) cabinet next to bed and overhanging the luggage rack caused a couple of smacked heads on its sharp corners. An insurance liability if ever I saw one. Twin beds only 75 cm wide, 2 foot 6" in imperial, I actually fell out twice as the mattress is slightly raised in the centre. Rooftop pool/spa gorgous, but just my luck the pool part was closed for maintenance for 3 of our 4 days stay. Food very tasty, prices suffering from inflation like everywhere, but the burger and fries is still under €20, just. Staff really nice. No. 11 tram 8 minute's walk, change to no. 3 for city centre. Small outdoor pool also, weather pemitting. There's oceans of room for two 90cm/3' beds, lose or halve the depth of the dangerous cabinet, and put a mirror behind the dressing table, that would tick all the boxes for 4 *.
Stayed 4 nights in May 2023

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing after work
Nice new hotel feel in a good quiet location for relaxing after work, although very little night life. However it was cheaper than staying in central Den Haag and only a short taxi to the night life and more restaurant choices.
Stayed 1 night in Apr 2023

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was absolutely amazing, we got an upgrade and this was the best hotel room i ever stayed in!
Stayed 1 night in Apr 2023
Response from Sophie - Guest Relations on 25 Apr 2023
Dear Sabrina, Thank you so much for this 5-star review. It's so good to hear that the entire stay exceeded all of your expectations. That is one of our favourite things to read. It was a real pleasure to welcome you and we look forward to seeing you again!With kind regards,

4/10 Poor

Eduard

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but not accessable via public transport
Beautifull hotel and overall comfortable stay but no access to public transport. Closest tram station is more than 1km away which made traveling with suite cases almost imposible. Temperature of pool water too cold😬
Stayed 2 nights in Apr 2023

10/10 Excellent

Marietta

Travelled with family
Liked: Cleanliness, staff & service
Great location and wonderful rooms
Stayed 1 night in Apr 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
m
Stayed 3 nights in Mar 2023

6/10 Okay

Hakan

Stayed 2 nights in Feb 2023

2/10 Terrible

Rajkiran

Disliked: Property conditions & facilities

8/10 Good

Gavin

10/10 Excellent

Hanxiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway in Scheveningen
We were in Scheveningen for a Romantic Getaway. I booked a Sea view XL room. When we arrived the staff was very nice and sweet. However we arrived at the room, I was disappointed. There was no Waterfall shower like supposed to. I told the staff but didn't do anything about it. The fridge was empty, no options. There was a vending machine in the hallway so you had to go out of the room to have something. There was a little note telling to use the nice tap water of the city (to be ecofriendly I guess) but there was plastic cups aside. The XL room meant more space but isn't necessary in my opinion. We could see the sea but there was construction that woke us up in the morning and wasn't nice to look at. Overall a bit disappointed, I had high expectations. Staff was very sweet tho!
Stayed 2 nights in Sep 2022

8/10 Good

Susan

Stayed 1 night in Sep 2022

10/10 Excellent

Adriaan Robert

Business traveller
New Hotel in The Hague in an area called Scheveningen right on the beach. Rare for Holland, super beach views. City views look at a working fishing harbor, and are lots of fun. Pool at the enclosed top floor pool has infinity edge with 270 degree beach view. Great sauna / spa area freely available for guest. In total tops!
Stayed 1 night in Sep 2022

4/10 Poor

FA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
3 stars tops
overrated brand new hotel with awful service and 3 star amenities, leveraging on the lack of competition in the area
Stayed 1 night in Jul 2022

10/10 Excellent

Rosa, Juncos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding areas are spectacular, a lot of restaurants, gift shop and more
Stayed 8 nights in Jul 2022

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the area But daily staff did not remove all packaging everyday from purchase. We had empty bags and boxes lining the hallway everyday, only once removed
Stayed 8 nights in Jul 2022

8/10 Good

Sigal

Stayed 1 night in May 2022

10/10 Excellent

DANILAS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect!
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The wellness room is highly recommended!
Stayed 2 nights in Jul 2021
Response from Nina - Guest Relations on 2 Aug 2021
Dear Guest, Thank you very much for your visit and for sharing your positive review. We're pleased that you've enjoyed the wellness facilities in the room to the fullest. After a (long) beach- or citywalk its such a rewarding way to rest and relax. We value your recommendation and we look forward to getting the chance to welcome you back. With kind regards,

10/10 Excellent

Jos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastische kamer echt top. Ontbijt mag wel wat spannender evenals de Lounche/restaurant beneden. Niet echt super uitnodigend om een diner of drankje te nuttigen.
Stayed 2 nights in Jun 2021

8/10 Good

Sven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weiter zu empfehlen
Stayed 2 nights in May 2024

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Nicola

Travelled with partner
Dovrebbero stare un po’ attenti alla pulizia ma del resto tutto ok
Stayed 2 nights in May 2024

6/10 Okay

Jan Willem

Travelled with partner
Liked: Cleanliness
It took us 3/4 hour to check-in. 2 elevators for the whole building?
Stayed 1 night in May 2024
Response from Sophie - Guest Relations on 17 May 2024
Dear Jan Willem, Thank you for sharing your feedback with us. We sincerely apologize for the extended wait time you experienced during check-in. We will look for alternative ways to reduce the waiting time at check-in and check-out.Compliments and feedback are always more than welcome. It allows us to have an impression of our strengths and give us an opportunity to improve.We're looking forward to welcome you back soon!With kind regards,

6/10 Okay

Behroozi

Travelled with family
Leider hat es keine perfekte Küche ,schmutzige Bettwäsche
Stayed 3 nights in May 2024
Response from Sophie - Guest Relations on 17 May 2024
Dear Behroozi,Thank you for sharing your feedback with us. We regret to hear that your experience with our kitchen was not up to your expectations and apologize for any inconvenience caused by the cleanliness of the bedding.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,

2/10 Terrible

Emine

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Le jacuzzi fonctionnait tout seul alors qu’il était vide en plein milieu de la nuit Il n’y avait pas de service de maintenance Le gars de la réception a ouvert le jacuzzi et l’a laissé comme ça (partie technique) J’étais avec un bébé qui était dérangé du bruit SUPER FORT (bruit de moteur) qui s’activait d’un coup toutes les demies heures Ils nous ont proposé de dormir sans insérer la carte « électricité » donc sans airco, sans prises et sans lumière ! Ils m’ont menti comme quoi le manager sera là à 7h le lendemain mais il n’est jamais venu ! Ils m’ont donné sa carte pour que je l’appelle, le numéro était faux ?! Ils m’ont réveillé à 6h50 alors que nous étions avec les personnes de la réception à 2h du matin dans notre chambre à essayer d’éteindre le fichu jacuzzi !
Stayed 1 night in May 2024
Response from Sophie - Guest Relations on 22 May 2024
Dear Emine,Thank you for sharing your feedback regarding your recent stay at our hotel.We sincerely apologize for the inconveniences you encountered with the bubble bath.In efforts to rectify the situation, we have taken steps to compensate you appropriately in an effort to rectify the situation, aiming to demonstrate our commitment to ensuring your satisfaction and comfort.We truly value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to regain your trust in the future. Please don't hesitate to reach out to us directly if you would like to discuss your experience further or if there's anything else we can do to assist you.Kind regards,

8/10 Good

Hannerieke, Hilversum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Op zich goed, mooi hotel, heel mooi gelegen aan het strand. Erg nette en heel schone kamer met waterkoker en minibar. Mooi uitzicht op haven. Wel heel erg warm, airco kreeg het niet koel terwijl het buiten wel fris was. Lawaaioverlast van bouw ernaast. Ontbijt veel te duur. Parkeergarage op loopafstand.
Stayed 1 night in May 2024

6/10 Okay

Ted Niklas

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Piet

Stayed 2 nights in Oct 2023

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whirpool has a light that blinks all night, we had to cover it up with a towel.(maybe there is a way to turn it off, but after 20 minutes of trying we gave up) Also the deposit is 150€(never seen it so high), but you get it back by check out(if you paid by card it takes 3-4 business days...). It is not allowed to bring your own alcohol and consume it there. Also that we needed to pay 40€ for 2 days parking space is so annoying. They have no own parking lot. For a 4 Star Hotel kinda customer unfriendly. Overall it was an awesome experience, we loved the view and the whirlpool. Very clean and nice staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Sergej

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens!
Stayed 1 night in Apr 2024
Response from Sophie - Guest Relations on 22 Apr 2024
Dear Sergej,Thank you for your positive review. We hope to be your hotel of choice for your next visit to our city.With kind regards,

10/10 Excellent

Stephanie

Stayed 2 nights in Apr 2024

4/10 Poor

Britta

Liked: Property conditions & facilities
Disliked: Staff & service
Personal wenig aufmerksam und hilfsbereit. Nicht saubere Zimmer. Frühstück 25 Euro nicht wert.
Stayed 3 nights in Apr 2024
Response from Sophie - Guest Relations on 8 Apr 2024
Dear Britta,Thank you for sharing your feedback with us.We sincerely apologize for the disappointing experience you had during your stay. Providing attentive and helpful service, along with clean accommodations, are fundamental aspects of our commitment to guest satisfaction, and we regret that we fell short of meeting your expectations in these areas.Your comments regarding the cleanliness of the rooms and the quality of the breakfast are concerning, and we take them very seriously. Please rest assured that we will address these issues with our housekeeping and restaurant teams to ensure that necessary improvements are made.We appreciate your feedback as it helps us identify areas for growth and enhancement. If you would like to provide further details about your experience, please feel free to e-mail us. We value your input and will take it into consideration as we continuously work to improve our guest experience.Thank you for choosing to stay with us.Kind regards,

8/10 Good

Dilara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Lage direkt am Strand.
Stayed 3 nights in Apr 2024
Response from Sophie - Guest Relations on 8 Apr 2024
Dear Dilara,Thank you for your positive review. We're pleased you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to our city.With kind regards,

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parken unverschämt teuer. Günstige Verkehrsanbindung wäre gut zum Zentrum. Frühstück zu teuer!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jannik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024