Thane West Hotels, Mumbai

"Absolutely loved my stay at Sofitel. The staff were amazing, attentive, and super helpful. Everyone called me by my name - which goes a long way when you stay in hotels most of the year. Room was big, comfortable, and had a deep soaking bathtub - a must for me! Breakfast had everything you could imagine. Coming back in a few days to spend my birthday 😊"

"Horrible food"

"Room cleaning was absolutely the best and all requirements were replenished to perfection. Staff very polite and forever willing to assist. Coffee shop in spite of the weekend rush very attentive and constantly willing to go an extra mile. Specially Hitesh katkar ,Vijay Mehra "

"One of the reasons I booked this hotel was for a hotel shuttle service to and from the airport. It says they have this on their information. This isn’t true and I only found this out when I landed at Mumbai airport. I had to pay 1,000 Indian rupees for a taxi to the hotel. I had to pay more than 3,000 Indian rupees to go back to the airport which is a complete rip off for a short trip. I had no other choice. The hotel need to change the misleading information they have on their page. Also, the room I was in was next to a construction area. It was very noisy until j k ate at night with jackhammers and loud talking. All the staff were lovely. I’m very disappointed about the taxi costs. I would gave preferred being in a room away from construction areas. "

"The overall experience was meh. "

"Excellent Business Hotel, all staff without exception made our stay unforgettable. Facilites were impeccable. Will definitely come back. "

"Excellent service "

"clean room good amenities "

"Outstanding location right next to the mall safe to walk at night glorious Staff"