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"Super close to all the beautiful sites of Zurich, very clean property with professional staff and comfortable rooms. Breakfast was wonderful, great courtyard area and nice on-site bar. Would stay again."

"You get what you pay for Nice and clean Lots of street noise Helpful staff at front desk "

"This is the smallest hotel I have stayed in, one level above hostel, no kettle, no room to move around, no option to lower temperature, no room service, no reception, its like staying in a capsule. Stay away and I am never staying here again."

"Cute hotel, differ"

"This hotel is old, run-down, and has numerous issues. It looks nothing like the photos online. Our hearts sank the moment we arrived and saw the filthy entrance: cigarette butts overflowing from a broken outdoor ashtray, trash scattered across the ground, and stained, faded carpeting leading inside. Unfortunately, the problems only escalated from there. Many things in the room were broken, missing, or dirty. We made multiple complaints, and while one or two issues were addressed, most were not. The list of problems included: • Cigarette burns on the bed and walls • Stained walls • Ripped and stained carpeting • In-room phone not working (eventually fixed) • Bathroom sink drain clogged • Shower drain clogged, causing the entire bathroom to flood • Extremely poor sound insulation — you hear everything outside, especially traffic • Only one manual key per room • Missing or nonfunctional devices • A cracked electrical outlet in the desk that literally sparked when touched • Overflowing cigarette butts at the entrance • Faded and stained carpet in the lobby • Lounge advertised as open but was closed • Error message on the Sleep Number bed Overall, this property is in serious disrepair and does not meet basic expectations for cleanliness, safety, or comfort. The few bright spots included a friendly staff, large rooms, an adequate breakfast, and although there were issues, the bathrooms were somewhat updated."

"Location is great but Very slow service. Bathroom toilet did not work for 3 days and after multiple requests nobody came to repair the issue "

"Clean, modern hotel in a good location. Good basic breakfast. Rooms small but practical for a short break. Great design and cool lounge area for guests. Would stay in a Citizen M again. "

"I had an excellent stay at the Sheraton Zürich Hotel. Everything about the experience was wonderful from start to finish. The hotel is very clean, modern, and well maintained. The rooms were spacious, comfortable, and quiet, which made it easy to relax after a long day of exploring the city. The beds were extremely comfortable and the amenities in the room were excellent. The staff were outstanding—very friendly, professional, and always ready to help with anything we needed. Check-in and check-out were smooth and efficient, and the team made us feel very welcome throughout our stay. The location is also very convenient, with easy access to transportation and nearby restaurants and shops. The hotel facilities were great, and everything was organized and high quality. Overall, this was a fantastic experience and I would definitely stay here again when visiting Zürich. I highly recommend this hotel to anyone looking for comfort, great service, and a pleasant stay. Thank you Nada"

"Everything was perfect "