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Reviews of Hotel Boutique Casa Isabella

4 out of 5
Hotel Boutique Casa Isabella
Camino Real No. 2, Col. Las Mariposas, Tepoztlán, MOR

Reviews

9.6

Exceptional

Rating 10 - Excellent. 77 out of 96 reviews" "
Rating 8 - Good. 15 out of 96 reviews" "
Rating 6 - Okay. 2 out of 96 reviews" "
Rating 4 - Poor. 0 out of 96 reviews" "
Rating 2 - Terrible. 2 out of 96 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great 👍
Stayed 2 nights in Feb 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is superb, Jorge is a fantastic host. The property needs some maintenance but definitely does not interfere with the overall experience. I will definitely come back next year.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience!
An incredible and peaceful experience, it is one of the most beautiful hotels we have stayed. It is surrounded by nature, and a few minutes away from Tepoztlán so you are conveniently away from any city noise.
Stayed 1 night in Oct 2023

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness
The place is nice, Jorge made it better. The property needs urgent maintenance. The jets in the jacuzzi don`t work properly, there are many spots in the pool that have to be fixed and also some of the furniture needs replacement. Having the restroom inside the room, without a door is not a good idea.
Stayed 2 nights in Oct 2022

8/10 Good

Manuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the property is beautiful and very confortable! The service is very attentive and courteous. I didn't like that it's far from downtown, it's about15-20 minutes driving.....
Stayed 3 nights in Mar 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gem!
Stayed 1 night in Feb 2022
Response from . on 15 Feb 2022
GRACIAS.

8/10 Good

xavier

Liked: Cleanliness, staff & service, room comfort
buena relajación
el lugar es my bello y muy tranquilo, el servicio es excelente, lo único que me parece le hace falta es mejor servicio de internet, la alberca es muy fría y el servicio de tv es Sky muy viejo y con muy pocas opciones les caería bien mas opciones.
Stayed 3 nights in Dec 2021
Response from . on 4 Jan 2022
HOLA MUY BUEN DÍA!!! GRACIAS POR TU PREFERENCIA, TUS COMENTARIOS SON DE GRAN IMPORTANCIA PARA NOSOTROS, BUSCAREMOS LA MANERA DE MEJORAR PARA NUESTROS HUÉSPEDES.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and amazing views!
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and very beautiful place!
Stayed 3 nights in Sep 2020

10/10 Excellent

John, Mexico City

Travelled with partner
Liked: Cleanliness, amenities
Beautiful hotel. Very relaxing and nice room. My only complaint was the service. Very slow at times. There were only 2-3 other couples in the hotel. Maybe it was the pandemic. We will return in the future. Hopefully it will be better.
Stayed 2 nights in Nov 2020

10/10 Excellent

Ana Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!! Great service
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Allan, Tepoztlán, Morelos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food, was excellent, service as well, waiters polite and friendly
Stayed 3 nights in Aug 2018

10/10 Excellent

Ricardo, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing place!
Wow! What an amazing place. Soo peaceful, beautiful grounds and amazing eclectic decor. The massage and Temazcal were amazing, food and service just as great. One of the best stays I've had in a while!
Stayed 1 night in May 2018

10/10 Excellent

Osmund, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this palace.
Incredible getaway with amazing staff! Totally recommend for anyone who needs to recharge. Close enough to the city center with a 10/15 minute drive.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Workshop
Great stay

10/10 Excellent

Sebastian, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete relaxation
Spectacular service, had a relaxing break

2/10 Terrible

Lara María

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó si volvería
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy hermoso y singular. Un ambiente muy cálido. El personal sumamente hospitalario. Perfecto para descansar y relajarte. Muy silencioso. Único punto es que está muy remoto, en medio de la nada.
Stayed 2 nights in Mar 2024

8/10 Good

Marco Antonio

Liked: Staff & service, property conditions & facilities
Hotel muy bonito, siento que le falta a las habitaciones, y un poco de limpieza, la entrada es un poco complicada, siento que esta hecho para solo el descanso, sin salir. Muy buena comida, y buen servicio
Stayed 2 nights in Nov 2023

10/10 Excellent

Jose Raul

Stayed 1 night in Oct 2023

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una propiedad situada en medio de los cerros con una vista maravillosa, las instalaciones magníficas, las habitaciones están perfectas para descansar, un lugar excepcional para relajarse y disfrutar La Paz y quietud
Stayed 1 night in Oct 2023

10/10 Excellent

Francisco José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Cristian Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Yadira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar para relajarse y olvidarse del estrés, fue una grata sorpresa, ya que no sabíamos cómo era, pero sin dudar regresaremos y más días.
Stayed 1 night in Apr 2023

10/10 Excellent

José Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Mar 2023

6/10 Okay

Mayra

Travelled with partner
Liked: Cleanliness, staff & service
El hotel necesita mantenimiento urgente en las áreas comunes, la alberca deja mucho que desear, urge que arreglen el veneciano tanto en alberca como en jacuzzi, las sillas tejidas necesitan ser reparadas. El costo del hotel es de lujo y lo que se espera es un espacio impecable
Stayed 2 nights in Mar 2023

10/10 Excellent

jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la tranquilidad del lugar y la paz en todo momento Ojalá tuvieran servicio de alimentos después de las 9 de la noche
Stayed 2 nights in Feb 2023

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, room comfort
Precio elevado
Precio elevado para el tipo de oferta y ubicación.
Stayed 2 nights in Dec 2022

8/10 Good

JESSICA PAOLA

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Volvería a repetir la estancia 100%
El hotel está muy bonito y diferente, tiene como pasadizos que hacen te pierdas en un laberinto de arquitectura muy padre. Lo único que no me gusto es la habitación y la alberca, les hace falta mantenimiento. De ahí en fuera los restaurantes, la música y el concepto me encantaron. Definitivamente me volvería a quedar ahí.
Stayed 1 night in Mar 2022

10/10 Excellent

Gabriela

Stayed 3 nights in Feb 2022

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from . on 8 Feb 2022
GRACIAS!!!

10/10 Excellent

Luis Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from . on 1 Feb 2022
GRACIAS.

10/10 Excellent

Shota

Stayed 1 night in Jan 2022

10/10 Excellent

GERARDO A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Estuvo padrisimo el fin de semana, me la pase increible.
Stayed 2 nights in Jan 2022
Response from . on 4 Jan 2022
GRACIAS, NOS ENCANTO TU COMENTARIO, ESPERAMOS VERTE NUEVAMENTE.

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnífica experiencia
Excelente lugar , comida muy buena . Atención esmerada . Ampliamente recomendable . Staff muy amable .
Stayed 3 nights in Dec 2021
Response from . on 4 Jan 2022
HOLA!!!!! TE DESEAMOS UN LINDISIMO DÍA.

10/10 Excellent

francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
de los mejores lugares que he visitado, felicidades a todos, el servicio extraordinario te sientes en casa
Stayed 2 nights in Dec 2021
Response from . on 4 Jan 2022
GRACIAS!!!!!

10/10 Excellent

ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelentes instalaciones, magnifica ambientación.
Stayed 2 nights in Nov 2021
Response from . on 4 Jan 2022
GRACIAS, ESPERAMOS SU REGRESO PRONTO!!!!

10/10 Excellent

María Cristina

Liked: Staff & service, property conditions & facilities, room comfort
Excelente estancia. No está cerca del centro de Tepoztlan, se encuentra como a 20 min pero valió la pena, el servicio fue amable y excelente. La comida buenísima:) Lo recomiendo
Noche de Sax
Stayed 2 nights in Oct 2021

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De 100. desconectar para conectar y relax
Stayed 2 nights in Sep 2021

8/10 Good

Alberto Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiente
Stayed 2 nights in Aug 2021

10/10 Excellent

ABRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un Joya de servicio.
Un gran descubrimiento en Tepoz un joya del buen servicio y atención. Nos sentimos en casa y con una calidad de privacidad, descanso y alimentos de primera. Muchas gracias.
Stayed 2 nights in Jun 2021

8/10 Good

Alvaro

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Falta de atención del personal. Sin mosquitero las ventanas del baño, en un lugar así, considero que debe de contar con el.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que estás totalmente libre, puedes pedir tus servicios donde estés ubicado y llegan en las Mejores condiciones
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y comida en el lugar! Los masajes deliciosos 😊
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La alberca está muy fría y no es agradable.
Stayed 2 nights in Mar 2020

10/10 Excellent

Mélissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maison pleine de charme, chambre très confortable, jardin magnifique et personnel aux petits soins. Nous reviendrons !
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020