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Reviews of Grand Hotel, Hotel Boutique Tepatitlán

4 out of 5
Grand Hotel, Hotel Boutique Tepatitlán
Pedro Medina No.59, Tepatitlan de Morelos, JAL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 40 out of 45 reviews" "
Rating 8 - Good. 3 out of 45 reviews" "
Rating 6 - Okay. 0 out of 45 reviews" "
Rating 4 - Poor. 1 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, really clean property, good location, delicious breakfast.
Stayed 2 nights in Jan 2023
Response from Thank you for your kind review on 3 Feb 2023
Dear Francisco, We deeply thank you for taking the time to write a review about your experience here at Grand Hotel Boutique Tepatitlan. We are glad you could enjot the breakfast at Café París, and enjoyed the services of the hotel. We are looking forward to welcome you again soon. Best regards. GRAND HOTEL BOUTIQUE TEPATITLAN

4/10 Poor

Jack

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Great location in a classic building. Pleasant people. Expedia showed photos of rooms of 613 sq ft but they put us in a room of 213 sq ft and refused to switch us unless we paid more. We didn’t. Room was minimalist and very noisy as sounds echoed in the halls and atriums. No windows to the outside. We could hear the restaurant staff two floors above us.
Response from We are deeply sorry, thanks for sharing this comme on 28 Dec 2022
Mr. Jack, We are deeply that your experience at Grand Hotel Boutique was disappointing. It's the first time something like this happens so make sure we will check on our room sizes shared in expedia so it doesn't happen again. Concerning the windows we shared the pictures and rooms details in expedia so you can see the description previously. As for the noise we try to maintain our spaces as silent as posible but we are deeply sorry you had to experience that. We still will look forward to welcome you again so we can make you live a better experience. Thanks for sharing this comments help us to improve. Wishing you a happy new year. Grand Hotel Boutique Tepatitlan

10/10 Excellent

Maria de Los Angeles

Stayed 3 nights in Nov 2022

10/10 Excellent

LORENA

Liked: Cleanliness, property conditions & facilities, room comfort
Bonito Hotel con Excelente Servicio
El servicio del hotel es magnifico, muy amable el personal y siempre buscando ayudar y dar recomendaciones al huésped. Definitivamente regreso.
Stayed 1 night in Sep 2022
Response from E on 4 Nov 2022
Estimada LorenaNuestra Misión es estar siempre para Ustedes, facilitar lo que sea necesario para que su experiencia en nuestro Hotel Boutique sea especialNos sentimos agradecidos con su comentario, al saber que estamos cumpliendo nuestra misión.Reciba un cordial saludo de parte de todo el Staff del HotelLos esperamos pronto

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel experience I’ve ever had. You have to get a themed room! The included breakfast is amazing and the staff…..unbelievable. We will always stay here from now on.
Stayed 2 nights in Aug 2022
Response from Thank you for your kind review on 12 Aug 2022
Dear Maria, We deeply thank you for taking the time to write this review. We are very glad you enjoyed your stay at Grand Hotel and that you appreciated the breakfast. We are looking forward to welcome you again soon. Kind regards. Grand Hotel Boutique Tepatitlan

2/10 Terrible

Salvador

Stayed 3 nights in Mar 2022

10/10 Excellent

tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms were immaculate. The level of service was the best I have ever experienced. The staff went above and beyond to take care of our every need.
Stayed 2 nights in Dec 2021
Response from We deeply thank you for your kind review. on 11 Jan 2022
We deeply thank you for your kind review. We are pleased to know you had a unique experience and we went above your expectations. Wishing you the very best for this new year and waiting for you yo come back. Kind regards. Grand Hotel Boutique Tepatitlan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience! Very attentive front desk staff, ready to assist with genuine care. Our massage with Fanny was our highlight on this trip. We hope to be back very soon!
Stayed 1 night in Dec 2020

10/10 Excellent

Adan

Stayed 5 nights in Dec 2020

10/10 Excellent

Gerardo, Orange County California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect 😎😎😎😎room was very clean the staff was super nice
Stayed 2 nights in Oct 2020

10/10 Excellent

edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really love the stays at the hotel. Everyone was really friendly and the room I was more then what I was expecting
Stayed 1 night in Jun 2020
Response from GRAND HOTEL BOUTIQUE on 24 Jul 2020
Hello, We deeply thank you for taking the time to tell us about your experience. We are glad we could exceed your expectations and are looking forward to welcome you soon again. Kind regards. GRAND HOTEL BOUTIQUE TEAM

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Experience.
Lovely hotel. Elegant, but not overdone. Our room was excellent and when we needed anything, the very friendly, helpful and professional staff went to great lengths to supply it asap. Great location, too.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Love that there is garage parking. Wish beds were pillow top.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have traveled all over the world and I have never received so much attention. The hotel is very clean, food was delicious, and I can say that all the employees are very happy and proud to provide an excellent service to every single guest.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Gerente on 16 May 2019
Muchas gracias. Le esperamos pronto. Saludos

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and modern touches in rooms for the area. Would have liked card key to allow two access keys.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff ws very friendly. Rooms were great. Parking was a little tight....but not bad.
Stayed 1 night in Jan 2019

10/10 Excellent

Angelina, Clayton, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel with walking distance from the plaza and Mercado. Excelente customer service
Stayed 1 night in Jul 2018
Response from Gerente Operativo on 9 Aug 2018
Thank you

10/10 Excellent

Veronica, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent great location, staff was very nice ,the restaurant excellent, very clean and the people was fantastic.
Stayed 4 nights in Jun 2018
Response from Gerente Operativo on 9 Aug 2018
Thank you

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service,..Above and beyond
I came down with flu just after arriving. The staff was fsbulous,getting me comfotable, bringing special soup checking in on me. Etc. Very kind . Besutiful hotel, grear staf!!!
Stayed 1 night in Jan 2018

10/10 Excellent

MadeO'flesh, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel Near Downtown Tepa.
I had a great time listening to the different church bells; one with Christmas music at 8am.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel.
My wife and I were very pleased with all the details and attention given by all the staff. The service was exceptional. Best Luxury Hotel in town. Well worth it.
Stayed 1 night in Dec 2017

10/10 Excellent

Rob, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Tepa
Excellent hotel. Very friendly helpful staff. Excellent location. The rooms are very clean and comfortable.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tepa
Great Place

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolutely lovely hotel.
Absolutely loved staying at the Grand Hotel. Tere and her staff were superb. Friendly, sincere, efficient, The absolute best. Hope to return again.

10/10 Excellent

Romulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Miguel, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Hotel in the heart of it all
We loved our stay at this hotel, its in the middle of the town, close to many shops and restaurants, many churches and easy access to transportation. Hotel also has a gym and spa, we got massages and they were amazing. There's a few local bars in the area that are open until 2am. Customer service was fantastic, they also include free breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful little hotel!!
Beautiful hotel!! The hotel is a small hotel amazingly beautiful, is a small but also pretty town, excellent service!!

10/10 Excellent

Daniel, Palm Springs, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRAND Wedding Night
We stayed at the Grand Hotel on our wedding night. The hotel is beautiful, the room is comfortable and clean, and the staff is superb. We will definitely be back!

10/10 Excellent

Susan, Reno Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and even better than expected!
The hotel was beautiful. The staff was gracious and helpful. Went out of their way to make sure they stay was wonderful. Would definitely recommend this hotel to anyone that is stay in that area.
Response from Gerente General on 24 Jan 2015
Thank you so much for choosing to stay at Grand Hotel Tepatitlan and for taking the time to share your comments. We are all delighted to read that you have enjoyed your stay. Your kind words towards our staff have been shared with the whole team who has been proud to hear they contributed to the success of your stay with us. We look forward to the pleasure of welcoming you back. Kind Regards, GHB Public Relations Manager

10/10 Excellent

SOCORRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Gracias por tomarse el tiempo de calificar su expe on 15 Feb 2024
Gracias por tomarse el tiempo de calificar su experiencia en Grand Hotel, la esperamos pronto de nuevo!

10/10 Excellent

fernando f

Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable.
Hotel muy bonito y con muy buena atención. Muy recomendable.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel en Tepatitlan, excelente atención, habitaciones ni se diga y el desayuno exquisito. Muy recomendable!!
Stayed 1 night in Dec 2018

10/10 Excellent

Sandra L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente hospedaje!
todo el servicio y estadia fue excepcional, que decir de las perfectas habitaciones

10/10 Excellent

PALMIRA, MONTERREY, N.L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Muy bonito lugar, muy bien mantenido, estuvimos 1 noche, la atencion fue muy buena, muy amables, la habitacion muy bien, el desayuno incluido muy completo, buena ubicacion en el centro con estacionamiento.
Response from Gerente General on 9 Feb 2016
Estimada Palmira. Gracias por tomarse el tiempo de dejarnos una palabras. nos satisface leer que tanto el servivio , instalaciones y desayuno fueron de su total agrado. Esperamos volver a contar con su presencia en nuestras instalaciones y poder atenderla nuevamente. Para nosotros es un placer servirle. Saludos cordiales.

10/10 Excellent

FERNANDO FRANCISCO, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente ! Muy buena atención y servicio
Response from Gerente General on 9 Feb 2016
Estimado Fernando Francisco gracias por sus palabras. Para el equipo de Grand Hotel es un placer leelo y saber que estuvo satisfecho con niuestro trabajo. Para nosotros será un placer volver a recibirlo en nuestras instalaciones. Saludos Cordiales

10/10 Excellent

Luis, Atotonilco el Alto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran estancia en el Grand Hotel
Llegamos con gran recibimiento, un hotel con excelente ubicación a pocos pasos de la plaza de Tepatitlan un hotel pequeño con bonitas instalaciones
Response from Director Relaciones Públicas Grand Hotel Boutique on 10 May 2015
Primero que nada, agradecemos el tiempo por compartir sus vivencias en Grand Hotel Boutique Tepatitlán. En efecto, cada una de nuestras 13 habitaciones maneja una temática que las hace ser exclusivas y especiales, logrando así transportarlo a lugares únicos. Uno de los principales propósitos es hacer sentir a nuestros huéspedes como en casa. Agradecemos de antemano su preferencia, esperando pronto tenerlo con nosotros. Saludos Cordiales. Director Relaciones Públicas Grand Hotel Boutique Tepatitlán

8/10 Good

Carmen, Guadalajara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio, atencion, detalles de primera.
Servicio y atencion excelentes, lindos detalles (cortesias) en la habitacion cada noche. Limpio, centrico, caro para el contexto. Ambientacion diferente en cada habitacion y rincon del hotel. Recomendable totalmente.
Response from Gerente General on 24 Jan 2015
En nombre de Grand Hotel y de todo el personal, queremos agradecer su mensaje y el tiempo dedicado a dejar sus comentarios sobre su estancia en Grand Hotel Boutique Tepatitlán. Estamos encantados leer que la ubicación del hotel, como el servicio general de nuestro equipo les dio entera satisfacción . Estamos muy atentos a los comentarios de nuestros clientes porque nos permiten mejorarnos constantemente. Esperamos recibirla de nuevo en 2015. Un cordial saludo. Director de Relaciones Públicas GHB