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Reviews of Hotel Real de San Diego

2.5 out of 5
Hotel Real de San Diego
Av. de los Plateros 169, Colonia Centro, Taxco, GRO

Reviews

8.0

Very good

Rating 10 - Excellent. 143 out of 448 reviews" "
Rating 8 - Good. 177 out of 448 reviews" "
Rating 6 - Okay. 91 out of 448 reviews" "
Rating 4 - Poor. 25 out of 448 reviews" "
Rating 2 - Terrible. 12 out of 448 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Qianwen

Liked: Staff & service
Disliked: Property conditions & facilities
Good price. But a bit dirty on the sheet. A bit hot without AC. A bit far from the site viewing locations.
Stayed 2 nights in Feb 2024
Response from Sharoom on 4 Mar 2024
Gracias por su comentario, ha sido muy importante para nosotros

8/10 Good

Oscar M.

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good people informative
Stayed 1 night in Aug 2023
Response from David on 18 Aug 2023
Muchas gracias, fue un gusto atenderle

4/10 Poor

Roberto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No comment
Stayed 1 night in Aug 2023
Response from David on 12 Aug 2023
Fue un gusto atenderle

6/10 Okay

Maricela

Travelled with family and small children
Disliked: Staff & service
Check in not available at 2pm. The staff is not friendly. The rooms are dusty. There isn’t amenities in the bathroom.
Stayed 2 nights in May 2023
Response from David on 5 Jun 2023
Thank you for your comment, it has allowed us to improve

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff...
Stayed 3 nights in Apr 2023
Response from David on 7 May 2023
It was a pleasure to attend you. Thank you.

8/10 Good

Gary, Govan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the hotel was very pleasing the bed was comfortable the rooms were clean and staff were friendly. The Internet was a bit weak but we managed. It would be nice if they had some sort of coffee service for the mornings.
Stayed 3 nights in Feb 2023
Response from Sharoom on 15 Feb 2023
Gracias por su comentario, fue un gusto atenderle

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Enjoyed the stay overall and staff was friendly. The downside was a beer store across the street that is open until 4 a.m. people partying, screaming and music blasting all night long. Also, carpet in room has expired. Other than this…..
Stayed 2 nights in Jul 2022
Response from David on 5 Aug 2022
GRACIAS FUE UN GUSTO ATENDERLE

10/10 Excellent

Isabelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Customer service was great! Very accommodating. The outside of the amenities are well kept. Pool on premises and wifi was great. There is no elevator and the room could be better kept. Overall, it was a great experience. Would come back.
Stayed 2 nights in Mar 2022
Response from Sharoom on 23 Mar 2022
Muchas gracias, un placer atenderle

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Taxco.
I was there for one day, its a beautiful town. Customer service was amazing. From 1 to 10 they get 11
Stayed 1 night in Jan 2022
Response from Sharoom on 16 Jan 2022
Muchas gracias. Fue un placer atenderle.

10/10 Excellent

Héctor Miguel

Stayed 2 nights in Dec 2021

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relación calidad-precio muy buena.
Limpieza y atención excelentes, atienden peticiones de inmediato, el estacionamiento es del hotel y de noche cierran la reja por seguridad. Ademas queda cerca de todos los sitios de interes para el turista.
Stayed 1 night in Dec 2021
Response from David on 4 Jan 2022
Fue un placer atenderle, muchas gracias!

10/10 Excellent

Concepcion

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Good location
Good hotel for the price. Good location over the main road and in a walking distance to downtown. Good for a night or two. Need to clean carpet
Stayed 1 night in Jul 2021
Response from Sharoom on 20 Jul 2021
Un placer atenderle, muchas gracias

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Good for the price
Hotels is located over the main road, in a walking distance to downtown, and close to the bus station. It offers parking on site and swimming pool. Friendly staff. Rooms need improvement.
Stayed 1 night in Jul 2021
Response from David on 20 Jul 2021
Un gusto atenderle, muchas gracias

6/10 Okay

ofelia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good hotel for a night or two.
Staff was very friendly. The hotel is just 10 minutes walk from the main plaza. It located over the main road and offers free parking on site. Rooms need improvement. Carpet wasn’t clean.
Stayed 1 night in Jul 2021
Response from DAVID on 20 Jul 2021
gracias por su comentario, un gusto atenderle

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location good price and very friendly staff Sharon and David
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good price the staff very friendly
Stayed 1 night in Jul 2021
Response from DAVID on 9 Jul 2021
Muchaa gracias por poder atenderlo

8/10 Good

J, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean simple hotel with large room about 10 minute walk from downtown
Stayed 1 night in Dec 2020
Response from DAVID on 15 Dec 2020
un placer atenderle

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, just a short 10 minute walk to the bus station. Staff was nice and helpful. And the pool was an added bonus.
Stayed 3 nights in Feb 2020
Response from Sharoom on 1 Mar 2020
Fue un placer atenderle. Muchas gracias

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and location. The address is wrong and the entrance is over the main road.
Stayed 2 nights in Sep 2019
Response from CHUCHO on 10 Sept 2019
GRACIAS POR HOSPEDARSE CO NOSOTROS

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice h0tel 0n an exellent locati0n in a great and marvil0us t0wn
Stayed 1 night in Apr 2019
Response from Silvia on 1 May 2019
Gracias por su comentario

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Well located, friendly helpful staff but badly in need of an upgrade. The carpeting was not clean and must have been 30 years old. Let’s say the place has lots of potential.
Stayed 1 night in Apr 2019
Response from Pablo on 30 Apr 2019
Gracias por sus comentarios

10/10 Excellent

Luis Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Pablo on 31 Jan 2019
Muchas gracias por su comentario

6/10 Okay

Javier

Liked: Cleanliness, staff & service
Kind of ok
It´s kind of ok except is a bit noisy as it is at the main street.
Stayed 2 nights in Nov 2018
Response from Silvia on 9 Nov 2018
Gracias por su comentario

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice people
My first night they give me a doble bed room when I’m asking a queen bed n my reservation well it was to late so next day I’m asking them for a queen bed room n they give me an better room nice people working there don’t expect a 5 star hotel
Stayed 2 nights in Mar 2018

8/10 Good

Christian

Liked: Staff & service, room comfort
Ok. Not great.
Ok. Little old, room was missing lightbulbs
Stayed 1 night in Oct 2017

8/10 Good

JP, Taxco

Liked: Cleanliness, property conditions & facilities, room comfort
Accommodating and on the main road
Terrible wifi, good service I was upgraded to a room with a king size bed. I had to stay and extra night and the staff were very accommodating.
Stayed 3 nights in Sep 2017

6/10 Okay

alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniente, clean, great service, hard beds
Service was great, hotel is well located, people very nice, internet was on and off, and beds are very hard, they were very nice to upgrade us from to double to one queen bed, but still location is very good and still the beds are hard.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The hotel was OK, but you hear all night the cars passing in the surronding streets.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Family getaway
Hotel is located on the major access street to Taxco. Close to shopping, and transportation.If you do not want to walk, getting a taxi is easy. For its location, expect some traffic noise almost at all times. The hotel is in need of some repairs. Room carpet is old, furniture appears that has been mistreated in the past. The room was clean, despite its condition. The hotel has a pool, but it needs some clean up. I chose that hotel because they offer WiFi in the rooms, a big plus since I had to do some work during my stay, and in most of the hotels in Taxco do not offer internet service, and has parking space next to the hotel entrance. I hope that the owners would update the place.

8/10 Good

Christine, Vancouver BC

Liked: Cleanliness, staff & service, property conditions & facilities
one night in Taxco
Staff were wonderful. Hotel is a short walk down a steep hill from the bus drop off - very convenient however not an easy walk for everyone and not if you were dragging luggage. The area around the hotel was okay but not as nice as the centre of town - if I was staying for more than one night I would stay up hill in town. There wasn't anywhere close for breakfast - the OXXO next door had decent coffee. The room was clean but in need of new carpeting and furniture - dresser was missing drawers and the pillows were really hard. I was on my own and felt safe walking in the area - however the bars and restaurants close to the hotel dids not look appealing. I walked up another steep hill to town for dinner - was the only one walking alone into town but felt safe doing so and walking back - you can always hail a cab too. Overall okay for the night and if you do go to Taxco go see the Cacahumilpa Caves. Bus station is a short walk from the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a great view
Great hotel with a great view. A bit of a walk to the zocalo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Close to Tianguis Market
Overall worth the money, get what you pay for, vale because it is in walking distance to the Tianguis silver market. It's an uphill walk to the center and other more reputable silver shops, so not recommended for anyone not in walking condition. Service was good. Wifi didn't work in the room.

6/10 Okay

Verified traveller

8/10 Good

Angela, Mexico City

Liked: Cleanliness, staff & service, room comfort
on main road, clean, and a comfortable stay!
The personal attention was dedicated and generous. I appreciated the free waterbottles and fountain to refill said bottles. After traveling in Mexico extensively, this seemingly simple touch actually means a great deal!

10/10 Excellent

.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price..
We asked for a room with a view and we got the balcony second floor, beautiful overlook, even though this hotel is at the bottom of the hill.. It was close to the bus station and we paid 44 bucks.
View from our room

10/10 Excellent

Emily, USA

Liked: Cleanliness, staff & service, room comfort
Excellent Quality for Price
We were extremely happy with our stay at Hotel Real de San Diego. Our room was on the top floor with a wrap-around balcony perfect for watching the lights of the city--two sliding doors let the breeze rush through the room. The room was clean--dated but not shabby. One hotel clerk spoke English and another spoke Spanish; they both were able to point us to restaurants and sites around the city. We will stay here again when we return!

8/10 Good

Cinthia, North Carolina, US

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
Our stay was comfortable, the place is clean and quite, and just a 10 minute walk away from downtown. The service was prompt and courteous. The building is old and needs maintenance and/or renovation, but other than that the place is very decent.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Meghan, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Great little get away
Cute little place. Great location. Lovely restaurant. Friendly and helpful staff. Great spot. I wished the bed had been a bit more comfortable but that was my only issue and it wasn't bad at all. A wonderful vacation spot.

6/10 Okay

Bill, Cuernavaca

Disliked: Property conditions & facilities
A place to stay in a clinch.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
confort and service is good for the price
Good price, close to saturdays tianguis, for the price is good hotel

8/10 Good

kim

Liked: Cleanliness, room comfort
Look like a homestay hotel. Not accessi ble for wheelchair nor heavy luggage. But, the staff helped us carried our heavy luggage. Room is nice and clean. Instant coffee and hot/cool water available in first floor. Walk distance to zocalo, have to hike the hill tough, good for exercise but beware of dog sh.. and smelt along the way. Staff are nice and friendly, language barriers did not bother us at all.

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities, room comfort
Its a little bit better than OK
The prices might be cheaper doing the reservation over the phone directly with them. The hotel is ok, its not located in the main Plaza, but a nice walk will take you there.

8/10 Good

Thelma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Muy calurosa la habitación, el ventilador con poco aire las ventanas no se podían abrir para que se ventilara, las almohadas miy duras.
Stayed 2 nights in Apr 2024

10/10 Excellent

NOEMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se llega muy fácil , tal vez le Hace falta una remodelación pero muy bien la habitación , la alberca funcionando , y la ubicación muy accesible para llegar al centro a pie. Al lado hay Oxxo así que súper práctico. Muy amables en recepción . Si volvería al lugar
Stayed 1 night in Apr 2024
Response from Sharoom on 19 Apr 2024
Muchas gracias, fue un placer servirle, les esperamos nuevamente

8/10 Good

Dolores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una magnífica estancia estuvimos muy aguantó ya todo muy bien con ganas de volver en otra ocacion gracias por todas las atenciones
Stayed 2 nights in Mar 2024
Response from Sharoom on 19 Apr 2024
Con gusto los esperamos nuevamente, fue un gusto atenderles

10/10 Excellent

marcos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno para hospedarse
Stayed 3 nights in Mar 2024
Response from David on 6 Apr 2024
Muchas gracias, fue un placer servirle, le deseamos lo mejor.

10/10 Excellent

LEONARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, solo hace falta un poco de luz natural en las habitaciones
Stayed 1 night in Mar 2024
Response from David on 6 Apr 2024
Gracias, un placer servirle