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"The check-in and check-out process was fast and efficient. The staff were friendly, the rooms were spacious and clean, and the hotel is conveniently located near Galaxy Mall."

"Okay for what you pay for"

"Fabulous hotel l, super comfortable and super friendly and helpful staff"

"Pleasant and relaxing stay, helpful and friendly staff, breakfast was ok, room and bathroom not as spacious but good enough and toiletries provided. Beside the mall and nearby restaurants"

"Really enjoyed. Highly recommend "

"A very nice hotel with very friendly and helpful staff!"

"We enjoyed our stay at this hotel. Location is near places we would like to visit. Staff were polite, friendly and very helpful."

"Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay. "

"Room is clean and location is close to train dtation"

"Friendly staff and close to amenities. Rooms are clean and comfy beddings"

"Looks clean and comfortable, with a very reasonable price"

"L9 of the BG Junction Mall. Great service from the staff. Relatively comfortable room with the exception of the lingering smell of cigarettes. Good a/c and wifi. Many food choices inside the mall. "

"The staff is dedicated to customer service "

"Breakfast was delish"

"the area is quiet and conveniently located, with a restaurant and convenience store right in front. the city center is within walking distance, and thr hotel itself is clean"

"Great location"

"Was fine for the price, but the room had a mold smell, and the carpet was covered in stains. Was clean though and the bed was clean and super comfortable. Staff were very nice. Area around is okay, mall is nice, but not much around besides that."

"Totally good "

"Nice place, delightful staff "

"I chose this hotel because it was 10 min by car from Surabaya Gubeng station. All staff that I encountered at this hotel was very nice. However it was not a hotel that I would want to come back and stay. 1. Breakfast: I personally did not think it was delicious compare to other three star hotels. 2. I stayed two nights. It was hot in the morning and I thought that the AC wasn't working so I switched a room for the second day. However the AC in the second room wasn't working on the next...