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Reviews of Best Western Wesley Chapel

2.5 out of 5
Best Western Wesley Chapel
5639 Oakley Blvd., Wesley Chapel, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 524 out of 1003 reviews" "
Rating 8 - Good. 258 out of 1003 reviews" "
Rating 6 - Okay. 121 out of 1003 reviews" "
Rating 4 - Poor. 53 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Even for an older building, the room was comfortable and large. The place was clean. The staff was excellent.
Stayed 1 night in May 2024

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service, amenities
2 night stay, room was clean but the AC unit did not cool efficiently. Noisy surroundings inside and out. On the positive, lots dining options nearby.
Stayed 2 nights in May 2024

10/10 Excellent

Scott

Stayed 3 nights in May 2024

10/10 Excellent

Chill

Stayed 2 nights in May 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in May 2024

8/10 Good

Vivían Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
I liked a good environment.
Stayed 1 night in May 2024

8/10 Good

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

denise

Liked: Staff & service
Disliked: Property conditions & facilities
Very old and tired place. Needs serious updating.
Stayed 1 night in Apr 2024

4/10 Poor

Aaron, New York

Business traveller
Disliked: Property conditions & facilities
The dining staff and cleaning crew were highly welcoming, but front Front desk was not as much failed to provide basic information wasn’t informed on breakfast time or location. The room came with a broken cabinet handle and a broken door knob to the bathroom . Beds were clean but One of my blankets had a burn on it was unsightly.room had a lot of dust and dirt in the bathroom. Would not stay here again.
Stayed 5 nights in Apr 2024

8/10 Good

Ravi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 3 nights in Apr 2024

10/10 Excellent

Mike

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stood. Here. I have to admit staff. Rooms. Was extremely. Comfortable. Clean. I would recommend to visit a stay. Best western Wesley Chapel. 👍
Stayed 1 night in Apr 2024

6/10 Okay

Sasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Power outage has no backup generator..
Stayed 2 nights in Apr 2024

10/10 Excellent

cynthia

Stayed 1 night in Apr 2024

6/10 Okay

Candace, Griffin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Great property for the price and wonderful breakfast with a great staff that assist you while eating breakfast. The only down fall is my mother is a handicap veteran and she fell in the shower due to no slip resistant mat. Hopefully they fix this issue asap.
Stayed 2 nights in Mar 2024

8/10 Good

Raul A.

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Safe does nor work. Mattress is rough. Breakfast area too small. Service people were great@
Stayed 2 nights in Mar 2024

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. The guy at the breakfast room was very nice and friendly, breakfast was very good.
Stayed 1 night in Mar 2024

2/10 Terrible

diana

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Tim, Westfield

Travelled with family
Liked: Cleanliness, amenities
Area very nice. Hotel could use a few upgrades. Rusting fixtures, handles loose, caulking missing or dark color.
Stayed 1 night in Mar 2024

6/10 Okay

Sarah

Travelled with partner
Disliked: Amenities
It was ok, but for the price should've been a whole lot nicer, and more comfortable. Also breakfast was bland.
Stayed 1 night in Mar 2024

10/10 Excellent

kathleen, Longwood

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk staff
Stayed 1 night in Mar 2024

8/10 Good

Michael John

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
When my family and I checked in I asked about the pool and was told it closes at 8pm or dusk. The next day I sent my daughter and mom down to the pool around 5:30 pm. They went to the front desk to ask for towels for the pool. The women there said nothing about the pool. 30 minutes later she came over to them very rude and said they have to get out of the pool. It closes at 6. And she kept tapping her watch and saying get out. Why did not say anything when we asked for towels at 5:30? So once my mother and daughter told me what had happened I went to the front desk and talked to the women who told them to get out. She said pool was closes at 6pm. I told her what the women told me when I checked in and she told me I was mistaken. She was rude
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and convenient. Close to the highway and many restaurants and grocery stores. I will definitely stay here again. The staff were very nice. Definitely a quiet and safe hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sharon, Gainesville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed an over night stay near I75. This was perfect. Thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pleased.
Stayed 1 night in Mar 2024

10/10 Excellent

Maritza Ivette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fácil acceso
Stayed 3 nights in Mar 2024

2/10 Terrible

Bertha, jacksonville

Stayed 1 night in Mar 2024
Response from Khia on 28 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

carol

Stayed 1 night in Mar 2024

10/10 Excellent

jon

Stayed 1 night in Feb 2024

10/10 Excellent

Ruth, WEST PALM BEACH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely clean and the staff were very helpful !

6/10 Okay

James

Liked: Staff & service, room comfort
Smell in the room , seemed to be coming from bath sink.
Stayed 1 night in Feb 2024

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service
Excellent location, great staff
Stayed 1 night in Feb 2024

6/10 Okay

Kendee

Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property for the price. Only 20 min from Tampa.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Quiet and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were awaken at 830am by HK and again at 940. I will admit very annoyed because I am a two day stay. When I inqired at the front desk and I stated my check was the next day and asked if check is 11am why a knock at 830 she replied " room service for the stayovers first" Oh ok" I said "hmm that is nice but I requested a do not disturb tag for the door". ( by the way there was not one in room). This is a nice hotel and the services are appreciated. Thank you.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 4 nights in Feb 2024

6/10 Okay

ANGEL L VARGAS

Stayed 4 nights in Feb 2024

2/10 Terrible

Ralph

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old, dirty and run down.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Darcella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, welcoming, polite, courteous
Stayed 2 nights in Jan 2024

10/10 Excellent

Jon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was quiet and convenient...just off I-75 and the main highway 54. Property was clean with a hot breakfast included. Challenge was access to internet was difficult however finally achieved. Only one ice machine worked for the 3 floors. It all worked out as we were there only 2 nights.
Stayed 2 nights in Jan 2024

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Barbara

Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Stayed 1 night in Jan 2024

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

It was very noisy and run down. Elevator is very old
Stayed 1 night in Jan 2024

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Good check in
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024