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"Hotel is clean but I think the room need to do some renovations. And my room is leaking and noisy."

"Facility is 4.5 or 5 star. Management questionable. No real how water for the showers. Could not use pool for two days due to poor water clarity. No signs on this either! "

"Good food court opposite hotel. Can walk to it."

"Room was comfortable and the staff very professional, efficient and helpful. "

"Great resort "

"good layout, helpful staff"

"Lovely hotel, very professional and helpful staff. "

"Professional hospitality, staffs are all top rated trained in manners and helpfulness. Beautiful, clean, spacious and well maintained rooms and facilities. Breakfast quality and staff services are 5 stars."

"Excellent location. Close to a mall and lots of restaurants."

"Staff were extremely helpful."

"We enjoyed our second stay at this resort. The staff were friendly and helpful! We enjoyed the two pools. Room was clean, and comfortable.. We will be back to this Shangri-La hotel in November.."

"Beautiful place to stay. All the staff were amazing and we found the location convenient."

"Friendly staff "

"Great location, rooms spacious and quiet, breakfast was great and staff fantastic!"

"Clean stylish and ultra large room, good breakfast, friendly staff at breakfast, convenient location"

"Huge rooms location bit off from everything"

"Great hotel"

"Beautiful property with very clean rooms and lovely staff who are very pleasant and ready to provide assistance whenever needed. If I ever return to Penang, I certainly would stay here again!"

"ホテルも綺麗で、朝ごはんが美味しかった。"

"Good place to stay"