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"Everything was absolutely wonderful! Thank you for making our trip a lifetime memory. "

"We were treated like royalty. It was so clean and beautiful. The spa, breakfast, and our room was perfect!"

"Great hotel, really nice breakfast, beautiful terrace and room. Felt like a 5 star hotel. nice amenities and close to downtown and the park. "

"Quite possibly the most welcoming front desk in all of Japan. They went out of their way on more than one occasion to make our stay as enjoyable as possible, and really showed they are passionate about the hotel and their guests. The onsite onsen was fantastic as well. It’s about a ten minute walk from the nearest train station, shin-omiya"

"Overall, the stay was average. The location is convenient, as it’s close to the station. However, the service was below expectations. I paid extra to book a trundle room (three beds), but was instead given a double room. I showed the front desk my booking confirmation, but they refused to provide the room type I had reserved. It seemed the hotel may have oversold their rooms and reassigned me to a lower category. No reimbursement or refund was offered for the difference."

"Clean room, our staff in the morning was OK, but the lady we met in the evening was wonderful, she went beyond to check us in."

"The staff was very helpful and friendly. The building was very clean and up to date. "

"Nice hotel. Only had one night as i continued my travel thru Japan. Rested well at Smile"

"Very nice it"